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Click here or scroll down to respond to this candidateCandidate's Name Operations Manager
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
I am seeking to advance to the next level of management in the hospitality industry. I offer
excellent leadership skills and abilities along with personal experience to help the
communities and their teams to attain long term residency and sustained growth. I seek to
duplicate my success by applying the dedication and problem solving skills along with
personnel and team building skills over a larger area of multiple communities. Willing to
relocate: Anywhere Authorized to work in the US for any employer
WORK EXPERIENCE
Operations Manager Hawthorn Retirement July 2016 present
Oversee the daily operations of the community and food service for 150 residents
Maintain inventory an annual budget + (P & L's)
Menu planning and recipe adherence (5week cycle menus)
Responsible for ordering food, supplies, equipment, small wares, and equipment
Developed working relations with food vendors, brokers, and culinary professionals
Scheduling and payroll of staff (13 kitchen staff / 30 workbased students); maintained
labor cost; recruiting, hiring, training
Maintaining healthy and nutritious menus (breakfast, lunch, dinner & snack)
Organized and oversee catered events for students and staff
Sustained growth from 86% occupancy to 99% witnin in 90 days.
Implemented a maintenance program that had brought Steeplechase from 39% to 90%
rent ready within a 3 month period. Created professional connections with local
businesses to help drive census and help perspective residents with their apt and dietary
needs.
Lead Manager Holiday Retirement 2013 to June 2016
Oversee the daily operations of the food service facility for 150 residents
Maintain inventory an annual budget + (P & L's)
Menu planning and recipe adherence (5week cycle menus)
Responsible for ordering food, supplies, equipment, small wares, and equipment
Developed working relations with food vendors, brokers, and culinary professionals
Scheduling and payroll of staff (13 kitchen staff / 30 workbased students); maintained
labor cost; recruiting, hiring, training
Maintaining healthy and nutritious menus (breakfast, lunch, dinner & snack)
Organized and oversee catered events for students and staff
Sustained growth from 76% occupancy to 99% while at Summerfield Estates Made it to
top 5 communities with NOI 5 times within last 2 years while at Holiday. Implemented a
maintenance program that had Summerfield Estates at 100 percent rent ready within a 4
month period. Sustained growth from 86% to 92% currently at Whealdon Estates
Implemented a maintenance program that had brought Whealdon Estates from 39% to
90% rent ready within a 3 month period. Created professional connections with local
businesses to help drive census and help perspective residents with their apt. needs.
Helping local business with sales and attaining discounts, savings and additional
incentives to use as tools for growing census and bottom line. Worked to create a strong
team that worked well with operational needs and Sales. Built upon personal leadership
abilities to build a strong and competent leadership team that was able to problem solve
and execute solutions that worked within company guidelines and policies. Immediate
reduction of incomplete training with in the community, with implementation of training
initiatives that continue to drive over all completion to 100%.
Operations Manager Continental Retirement Community Austin,
TX 2009 to 2011
Sustained growth from 70% occupancy to 99%. Maintained 99% occupancy for 6 months.
Customized a maintenance program to increase unit turn productivity and increase the
presentation of units at rent ready state. Built interdepartmental cooperative agenda to
increase community presentation and help drive census within the community. Worked
with local businesses to help increase community growth and incentives to add perceived
value to products and services of our community, adding additional value to our rates.
Implemented new direction to help increase food service production and presentation,
while providing positive support and coaching to food service associates.
District Manager Pocket Communications Corpus Christi, TX
2007 to 2009
Leveraged versatility and excellence in multitasking expertise to manage staff, train and
direct all employees, coordinate unique advertising and marketing initiatives, and achieve
outstanding customer relationships through excellent customer service. Supervised all
aspects of Retail Sales and Product training and information to ensured 100% customer
satisfaction by providing clients with above and beyond customer service within the 12
stores in the Corpus Christi district. Demonstrated excellence in office administration, the
complete sales cycle, service and problem resolution, profit and loss management, and
crew supervision and motivation. Worked closely with regional director to provide
additional support in marketing and strategic sales. Provide reports and feedback on
performance of stores within the district ensuring that stores hit product, service and sales
quotas.
EDUCATION
License Emergency Medical TechBasic March 2012
Associates in Computer Science Texas A&M University Kingsville Kingsville, TX
2002
Associates in Computer Programming South Louisiana Community College 1999
SKILLS
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