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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service
Detroit, MI Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Inbound/outbound agent
FCA -Fiat Chrysler Automobiles (Concentrix) - Farmington Hills, MI - July 2016 to Present
Responds to inbound/outbound calls, email and white mail communications received from dealerships,
regions, clients and other external contacts regarding claims review and processing.
Accesses and updates secured or sensitive data in internal and external databases.Maintains professional
relationships with customers and business partners (both internal and external).
Processes, approves or denies claims in accordance with OEM program guidelines.Ensures Personally
Identifiable Information secured at all times.
Tracks the status of claim documentation received and processed. Completes follow-up on existing claims and
closes claims. Completes detailed report proofing in a timely manner.
Able to navigate computer programs through multiple screens.Performs general administrative duties of the
department. Maintains confidentiality at all times.
Install Sales Coordinator
Lowes Home Improvement Stores - Sterling Heights, MI - January 2014 to July 2016
Responsible for coordinating and scheduling installations by reviewing and managing install sales paper
work and contracting installers/customers throughout the process, ensure merchandise is ready for installer.
Responsible for communicating and satisfaction with building relationships with installers, customer, and
vendors. Training and coaching of employees on the Install sales program and order management computer
system.
Job duties assisting in scheduling appointments, handling inbound/outbound phone calls. Verify insurance,
while obtaining prior authorization.
Customer Service Associate
Lowes Home Improvement Stores - Sterling Heights, MI - January 2014 to July 2016
Provide excellent customer service by assisting customers with their shopping needs, answering customer
inquiries, and resolving customer complaints.
Keep merchandise organized and accessible, place items on shelves and sales floor. Build displays of
merchandise and complete new plan-o-grams sent from corporate office.
Responsible for taking money in the form of cash, check, or credit card Scans items, provides change,
balances drawer, and processes card transactions.
EDUCATION
General Studies
Wayne College - Detroit, MI
2014
Diploma
Pershing High school - Detroit, MI
SKILLS
-Type 45 WPM -Microsoft Word, Excel, and PowerPoint (7 years)
ADDITIONAL INFORMATION
-Type 45 WPM
-Ability to multi-task in a fast-paced environment.
-Exceptional customer service and oral communication skills.
-Proficient with Microsoft Word, Excel, and PowerPoint, and Internet
-Detail oriented, organized and efficient worker
-Team player but able to work independetly
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