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Click here or scroll down to respond to this candidate D ennis R. Vecchi
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
T EC H NOLOGY SUPPORT PROFESSIONAL
Extensive experience in providing hardware, software, workstation, scanner and printer
technical support in the financial and emergency services industry to ensure proper
f unctionality in a t ime sensitive environment. Implementation of multiple corporative wide
objectives. Key areas of competency include:
Technical contact for t ime sensitive process scanning of checks in financial industry.
T roubleshoot and coordinate with network and server specialists to test and resolve
issues
Problem solving at desktop and server level. Escalating to required resource when
needed to resolve issues
Completion of all workstation t rouble t ickets and project tasks
External client setup and support for multiple applications
Disaster recovery support for Internal and external clients due to power outages,
network or server issues
Main point of contact for new hardware and software implementations
24/7 on call responsibility for Fire and Police and emergency services technical issues
Imaging workstations using M icrosoft SCCM
TEC H N ICAL SK I L LS
Windows XP, Windows 7, Window Server 2008R2
Office 2007 and 2010
Microsoft Active Directory, Microsoft SCCM 2007 and 2011
Wireless Networking, Remote Desktop Assistance, Video Conferencing
Support for multiple Mutual Fund Applications (DST Products)
Microsoft Exchange 2010
Remedy t icketing system
Symantec portal virus, spam, and malware administration
P ROFESSIONAL EXPER I E NCE
I XP CORP H I NG HAM, MA 2015
2016
South Shore Regional Emergency Communications Center
Sole support of 4 towns Fire, Police, and emergency services IT needs
Hardware, software support for over 50 workstations and multiple servers in t ime
c ritical 911 emergency response environment
24/7 on call status
Create, alter, delete and maintain all user profiles using Microsoft active directory
and Microsoft exchange
Monitor M icrosoft exchange, active directory, print servers, domain controllers and
network infrastructure within organization. Resolve issues internally or coordinate
w ith appropriate resources to resolve in a t imely manner
Lead project person in implementations of new software and device systems for the
emergency services of multiple towns
Configuration, installation and support of all Mobile devices for use in Police, Fire and
A mbulance vehicles
implementation, installation, configuration and administration of Symantec virus,
spam and malware protection
BOSTON F I NANC IAL DATA SERV ICES
Quincy, MA
1999 2014
Senior Systems Specialist
Hardware and software support for 1500+ workstations
Installation, configuration, documentation and t roubleshooting of multiple software
applications
Project leader for new implementations, including coordination of resources
New and existing External client support for financial applications via webex or
occasional t ravel, coordination of resources to implement or solve multiple network or
server issues
Involved in testing, conversion, and rollout of all Y2k, XP, and Win7 workstations
w ith critical time restraints
Disaster recovery setup, configuration and maintenance of 500+ workstations for all
i nternal and external critical clients on an offsite location
Support and setup for multiple check scanning systems (Kodak and opex)
Off hours support for internal and external clients
Resolution of Service center t ickets and tasks via Remedy ticketing system
CH IRON D IAGNOST ICS Medfield, MA
1996 1998
Technician
Repair and testing of blood analyzing equipment and components. Suggestion of design
i mprovements
ED U C A T I O N & CE R T I F I C A T I O N
Clark University Braintree, MA
M icrosoft Certified
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