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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE
(C) PHONE NUMBER AVAILABLE (H) PHONE NUMBER AVAILABLE
Excellent writing, verbal communication and organizational skills. Highly resourceful, team player who can multi-
task and adapt in fast paced environment. Unique ability to negotiate while maintaining focus on company goals. My
area of concentration are as follows:
Credit Card & Mortgage Collection Phone Etiquette Communication
Negotiation & Analytical Skills Effective Customer/Client Resolution
Commodity Trade Entry Professional demeanor & highly motivated
.
Professional Experience
Strat Mar Financial Retail Newark, N.J. October 2015 October 2016
In-Airport Sales Representative
Market Chase Card Services actively promoting credit cards to secure application with travelers.
Obtain daily sales goal while displaying courtesy through professional customer services.
Open/Close Kiosk, prepare documents for tracking and tally application distribute to management for review.
Xerox EZ Pass Newark, N.J. June 2015 July 2015
Customer Care Specialist
Utilized a computerized system to responded to customer inquiries in a call center environment.
Researched/resolved complaints using standard scripts and procedures for resolution in a timely manner.
Ensured productivity meets or exceed service and quality standard, Assisted callers with EZ tag inquiries.
Nordstrom Short Hills, N.J. February 2015- June 2015
Sales Specialist
Provided excellent customer service experience and suggested the best wardrobe decisions for clients.
Maintained the sale floor neat and orderly. Build merchandise display, rearranged and organized shelves.
Rung up sales, shipped/ ordered merchandise and supported customers via phone/email of events.
Created a delightful experience with product knowledge of various designer and build a client base.
UBS Weehawken, N.J. December 2014 January 2015
Client Service Associate
Assisted with resetting password, troubleshooting Quicken and other Aggregator software problems.
Provided support to Financial Advisors and focused on enhancing the clients experience.
Maintained risk awareness and regulatory knowledge and serviced the Wealth Management Clients.
Anticipated client portfolio concerns, resolved problems and deliver exceptional service.
Mortgage Servicing Specialist II
Mitigated loan losses on delinquent mortgages by determining customers reason for default.
Responsible for applying clear and concise documentation recall for court order or research case.
Documented and researched loan history, responded to investors, customers, or 3rd party inquires.
Navigated through various internal administrative systems to provide ideas/suggestions to clients.
MBNA Corporation Newark, N.J. November 2001 January 2013
Telesales New Account Specialist/Senior Collector
Market credit to customer and ability to deal with diversified customers for inbound/outbound calls.
Supported management with new hire application and orientation.Aggressively increase database.
Explained polices, regulations and rate structures to educate customers and consumers.
Managed average portfolio containing $3.5M in assets, collecting in delinquency 30 days to 120 days.
Education
LaGuardia Community College Associates of Applied Science Business Management
Certification
S.O.R.A. License September 2015 New Jersey
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