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Results-driven program/project director whose emphasis on negotiation and customer relationships - combined with ability to generate top-line revenues - predicts continued success in related capacityPROFESSIONAL PROFILE . Proven leader with experience in progressively challenging positions, most in program/project management. . Expertise encompasses collaboration with customers, as well as sales/human resource organization support, program management, conflict resolution, management of third party vendors, and financial accountability. . Emphasis in contract negotiation to assure that top tier companies' capability and policies are established with customers and third party vendors in both onshore and international venues. . Strong international background, characterized by demonstrable cross- cultural sensitivity. . Solid analytical and quantitative aptitude, balanced by highly developed interpersonal, communication and negotiation skills. . Lengthy history of developing/executing strategic plans for various business units. . Reputation for diligence, follow-through and dedication to quality outcomes.EXPERIENCE (ISC), Clearwater, FL. (2012- 2016) Global Government Affairs . Developed relationships with foreign governments and high level officials to increase the brand name and worked with governments to promote (ISC)2 IT/cyber security as a government initiative. . Developed relationships, including contract and agreements, with private sector entities in foreign countries for product delivery to expand the (ISC)2 footprint into those markets. . Delivered application and contract for (ISC)2 to be on GSA Schedule as an approved vendor with the US Federal Government. Convergys, Cincinnati, OH. (1992-2008) Consultant, Program EMEA (2007 - 2008) . Provided Resource Management for the Cairo, Egypt office which included the management of implementation project . Provided project management of the organizational and operational activities for a permanent office in Cairo, Egypt for Convergys - Worked with HR, Sales, Consultants and Finance to recruit, interview, and hire local resources to support implementation projects and consulting projects, both active projects and planning for pipeline - Worked with Director and VP levels on status of project - Supported the recruitment effort by engaging governmental agencies and interviewing and assessing potential candidates for positions within Convergys - Negotiated contracts for office equipment, network infrastructure, courier service, mobile service, etc. to support local office . Negotiated with local government entities for incentives for Convergys to set up contact center business . Developed training class materials and provided training for new starters Consultant, Program Convergys Innovation Center (2005 - 2007) . As a part of a team, developed the organizational strategy for specific projects . Managed the development of project business cases for Director and VP levels . Provided program management of agreed projects: - Drove process with Directors to complete the Program/Project Charters - Developed metrics associated with ongoing projects and monthly updates to the Dashboard for the Director and VP levels . Negotiated agreements with key vendors to provide contractor support and training; worked with Legal to review vendor agreements and resolved all issues associated with agreements; participated in the interview process for selection of contractors; . Responsible for planning, vendor relationships, contract negotiation, task management, and execution of quarterly Technical Conferences. Senior Director - Offshore New Business Capture (2003 - 2005) . Responsible for new country search and recommendation for new call center destinations . Provided Project Management across functional team of people for due diligence of Egypt as potential call center location . Negotiated package of incentives with foreign governments and obtained corporate approval of countries in which to do business . Provided Sales support effort through presentations, research, conference, customer meetings, and providing current data for new countries and status of Convergys in those countries . Researched and selected third party vendors in foreign countries for corporate alliances . Prepared foreign country summaries for executives meetings with dignitaries . Worked with legal team to prepare teaming agreements for partnerships with companies in foreign countries Director - New Business Capture (2003) . Part of the business capture team for the first opportunity in Thailand for outsourcing billing and customer care, data center and call center. Participated in development of proposal and presentations to client . Recruited key people to the team for short-term assignments for project office support and Geneva technical support. Managed employee tasks, approved vouchers, and managed HR issues associated with their assignments. . Worked with in-country Human Resources to put together orientation package for new employees. . Liaison with CMG for project status, communication between IMG and CMG prior to in country CMG participation in the project . Worked with local attorneys to review client call center contracts for possible inclusion into Convergys' operations . Developed initial staffing plans for various streams for the project and provided the monthly tracking reports for project expenses Director - Complex Bid Management (2001 - 2003) . Initiated large, multi-faceted bids to Convergys sales team and other organizations; managed virtual team delivery of responses for Atlys, multiple product offerings and service bureau opportunities . Developed and wrote Complex Bid Management Process, which is now part of overall sales process . Accepted 1-year London assignment to provide team and organizational structure with processes to manage complex bids . Functioned as member of delivery team for workshops presented to several hundred people in Europe, Middle East and Asia (EMEA) . As internal consultant to newly acquired company, ensured smooth transition to Convergys processes- Implemented team approach to pricing, in collaboration with Sales, Development, Operations and Financial organizations and the new Executive Approval Process for EMEA- Introduced CVG processes/procedures and adopted best internal processes . Provided Project Management for the development of business case/proposal for first outsourcing opportunity in UK, using Geneva in service bureau environment; implemented as baseline for EMEA's outsourcing opportunities Program Director (1998 - 2001) . Delivered contract management and customer interface for the entire project. Managed all issues related to the contract including payments, enhancements, change control, business issues, disputes, vendor contracts and relationships, and all cross organizational relationships related to the contract . Instrumental in capture of multinational $40 million project which doubled revenues in 2 years; played key role in its 9-month completion, which was fastest implementation of any project of that size in company's history . Developed strategy for capture, as well as management of program for over 2 years; project was matrix-management intensive, crossing over numerous departments, organizations, locations and companies . Worked closely with Brazilian attorneys to properly understand country's human resources, contract and benefits laws; hired staff and directed team to put together benefits/procedures manual. . Collaborated closely with Operations and Development for the delivery of enhancements. . Managed wide range of commercial activities and crucial customer relationships for Latin American business unit. Program Manager (1996 - 1998) . As member of New Business Development Group, negotiated contracts for $10 million project in the Netherlands for the Dutch PTT. . Negotiated and created contracts for new releases, wrote proposals for new enhancements, and managed project-related business issues, interfacing frequently with customer. . Supported Sales in partnership development effort/opportunities in Asia Pacific. Program Manager (1995 - 1996) . Program Manager for multimillion-dollar project in multilingual environment for Swiss PTT in Switzerland. . Provided project management of all related Quality metrics and tracking. . Directed team in writing and putting processes into place for change/configuration management. . Negotiated/wrote contracts for enhancements and new releases. Program Manager (1992 - 1995) . Managed interface with US and Canadian customers and held primary accountability for resolution of all issues including order, delivery and installation of hardware. . Functioned as team member in development of product strategy and potential partnerships. . Negotiated agreements with customer and vendors. . Developed customer equipment ordering process.AT&T, Columbus, OH Program Manager (1988 - 1992) . Led project management and introduction of new $10 million product to marketplace; held responsibility for forecasting, contract negotiation and monitoring of all related milestones; project grew to $80 million within 2 years. . Handled sales to all international customers; negotiated terms of contracts with customers, including software and hardware; also negotiated business unit relationships, special bid pricing and reseller agreements with third party vendors. . Met tight deadline, enabling ABC's Monday Night Football broadcast to possess largest interactive call-in capability at time.EDUCATION Indiana University, Bloomington, IN . M. S., Personnel Administration. . B. A., Education. Project Management Institute . PMP, Project Management Professional |
