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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
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Objective: To obtain a position where I may effectively execution my abilities, create opportunities for
personal growth and development. My goal is to enhance company operations by providing great
customer service. Call Center Representative versed in customer support in high call volume
environments. Superior computer skills and telephone etiquette. Excelling at customer satisfaction and
retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven
environments.
Professional Experience
Delta Airlines August 2015 Present
Answering inbound calls
Helping customers book f light reservations
Changing f lights if necessary
Providing helpful Information
Healthplan Services- November 2014- February 2015
Customer Care Associate
Taking calls promptly and professionally
Answering members questions in regards to billing
Generating refunds to members that have been overcharged or payments
m isapplied
Enrolling customers into new plans if needed
Florida College Temple Terrace, FL Position Server September 2013
April 2014
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
Sheehy Elementary Tampa, FL Oct 2011-
August 2012
Host-Aide School District Hillsborough County
Supervise school-age children in classrooms, cafeteria, halls, outside activities, and field trips
Create weekly lesson plans
Prepare arts and craft materials, decorate classrooms monthly, bulletin board displays, and
demonstrations, assist children in school work, homework, etc.
Serve breakfast, snacks, and lunch
Organize and supervise lesson related games, promote physical, mental, and social
development, using arts and crafts, music, storytelling, and field trips.
.
Angels In My Care Daycare Thonotosassa, FL Position- Daycare Assist August 2008 May
2013
Encouraged good behaviors using the positive reinforcement method.
Established a safe play environment for the children.
Instructed children on proper health and personal habits.
Organized and engaged in recreational activities such as games and puzzles.
Dressed infants and toddlers and changed their diapers.
Communicated openly with children's parents about daily activities and behaviors.
Continually kept abreast of toy and child-related recalls and safety warnings.
Meticulously sanitized toys and play equipment.
Managed an in-home daycare infant toddlers and preschoolers and school-aged children
Skills
Team Player
Childcare experience
First Aid/CPR certified
Creative problem solver
Quick learner
Exceptional communication skills
Education
Hillsborough Community College Dale Mabry Campus May 2014
Florida College May 2013
Tampa Bay Technical High school Diploma May 2012
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