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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Lakeview East Drive, SE PHONE NUMBER AVAILABLE
Atlanta, Georgia Street Address EMAIL AVAILABLE
UNDERWRITING MANAGEMENT
Underwriting Physician Contact Medical Practices Malpractice Medical Terminology
Medical Claims Management Relationship Management Attorney Interface Training
Insurance Claims Pricing Negotiation Catastrophe Claims Problem Resolution
An Insurance Underwriting and Claims Professional with 25+ years experience specializing in analyzing coverage, reacting
to claims needs, developing strong client-oriented service teams, and building and maintaining strong broker and agent
relationships. An excellent communicator and leader with an in-depth understanding of insurance, medical claims,
homeowner claims and related litigation.
PROFESSIONAL EXPERIENCE:
(4/2014 Present)
DOCTORS AND SURGEONS NATIONAL RRG Atlanta, Georgia
Doctors & Surgeons National Risk Retention Group is a physician member-owned professional liability insurance
carrier that was launched in 2007.
Director of Underwriting 4/2014 to Present
Maintain and manage large group and solo physician Professional Liability Insurance. Analyze risk based on
applicants current and historical claims history to assign appropriate class and rate. Determine whether to
authorize debits or credits when issues arise.
Reports directly to the Secretary and President of the Board of Director s
Manage unusual underwriting issues including high risk/frequency/severity applicants.
Implement risk management techniques to reduce risk to the Company, including an outside party to
provide Risk Management services and CME credits to insured physicians.
Maintain and grow professional relationships with brokers and agents .
Manage a staff of five who worked remotely to achieve goals.
UNI-TER UNDERWRITING MANAGEMENT CORPORATION (2009 to 2013) Atlanta, Georgia
Uni-Ter formed and managed Risk Retention Groups (RRGs) that provide general and professional liability
insurance to long-term care facilities, home healthcare, surgical centers, and malpractice insurance to physicians,
surgeons, and nurses throughout the United States
Director of Underwriting 2009 to 10/2013
Maintained and managed large group and solo physician Professional Liability Insurance. Analyzed account
payment and claims history to assign appropriate grades to determine whether to authorize de bits or credits
when issues arose. Interacted regularly with physicians and administrators of medical practices.
Managed unusual underwriting issues including high risk/frequency/severity applicants .
Implemented risk management techniques to reduce risk to the Company.
Performed risk management evaluations, reviewing clients/accounts with frequent claims and
recommended appropriate options including carve-out of coverage for risky procedures.
MAG MUTUAL INSURANCE (2002 to 2008) Atlanta, Georgia
The largest physician-owned medical professional liability insurer in the Southeast, making business decisions
driven by the needs of the physician policyholder-owners.
Underwriting Manager 2005 to 2008
Maintained and managed 14 direct reports, motivating team to achieve the established goals. Functioned as
Underwriting Subject Matter Expert for the office, advising associates at all levels on appropriate responses and
actions for out of the ordinary situations. Promoted to this position with 7 direct reports, as a result of
Please turn to page two . . .
Candidate's Name A Rsum of Qualifications page two
demonstrated management skills; added to staff to relieve Vice President Underwriting of several direct
reports.
Managed 5 Underwriters, 5 Customer Service Representatives and 4 Administrative personnel.
Implemented ImageRight storage/ retrieval system, resulting in 18% productivity increase.
Performed risk management evaluations, reviewing clients/accounts with frequent claims and
recommending appropriate action: increase premium; increase deductibles; cancel coverage; or evaluate
other options submit these reports to Company Underwriting Committee for review.
Maintained strong relationships with other teams in the office, working closely with Sales and Retention
and assisting with minimizing losses by recommending actions based on client history.
Senior Litigation Specialist 2002 to 2005
Reviewed detail of physician or medical practice clients po licy and coverage, determining how it applies to
claim filed. Interpreted and applied policy coverage to claims involving highly complex medical negligence
cases. Obtained and reviewed medical experts reports regarding the standard of care and violations as they
might apply.
Negotiated and mediated claims valued up to $20 million dollars , recommending action where necessary,
including settlement and amount.
Maintained solid relationships with defense attorneys to promote effective defense strategy for ins ured
physicians.
Managed fee schedules of experts and defense attorneys, assuring proper pricing for services.
Regularly worked one of the largest caseloads in the company, maintaining 70-90 cases at a time; 25-50%
were reserved at $500,000+.
Recognized as most accurate (among 8 other Senior Litigation Specialists and 3 Litigation Specialists in
Georgia) when settling within claim reserves.
STATE FARM INSURANCE (1989 to 2002) Atlanta, Georgia
Claim Team Manager 2001 to 2002
Managed a team of 8 Adjusters and 2 Support Staff responsible for high volume, complex homeowner claims in
the Atlanta area. Monitored and managed a $6 million dollar budget. Responsible for areas that included
damage to homes including theft, fire, flood, weather, hail, lightning strikes.
Directed all negotiations with public adjusters and attorneys regarding property damage and bodily injury
settlements.
Evaluated medical treatments based on attending physicians statements and reports.
Managed Atlanta area with highest density as a result of high number of condominiums.
Recognized for developing a strong team of adjusters and retaining the staff.
Re-Inspection Team Manager (Duluth, Georgia) 1998 to 2001
Managed a team of 14 re-inspectors in Georgia and South Carolina, performing quality assurance checks on
completed files. Recommended retraining and action for work that was not up to company established
standards. Prepared and updated all field training and promotional materials.
Catastrophe Team Manager (Macon, Georgia) 1995 to 1998
Established highly efficient, highly mobile claims offices across the United States to handle overflow claims
generated by catastrophic events. Designed office layouts, established workflows and set time standards for
customer contact. Trained and managed teams of 8-20 adjusters.
Regional Re-Inspector/ Senior Claim Representative 1989 to 1995
EDUCATION:
GEORGIA SOUTHERN UNIVERSITY Statesboro, Georgia
Bachelor of Business Administration, Finance 1989
References Available Upon Request.
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