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Click here or scroll down to respond to this candidate|PERSONAL INFORMATION |Candidate's Name YORDANOV || || |Street Address Walker road , AB11 8BP, United Kingdom || | PHONE NUMBER AVAILABLE || | EMAIL AVAILABLE || |Sex Male | Date of birth Street Address /09/1986 | Nationality || |Bulgarian || | ||WORK EXPERIENCE |[pic] ||14/10/2006-01/08/2011|Front Desk Receptionist || |Hotel SOLO || |2 Panayot Volov St, 9700 Bulgaria || |As receptionist I was responsible for all income and || |outgoing calls, to check all guests in/out of hotel, || |dealing with payments thru bank account or in person. || |I was looking after all bookings made it over phone, in || |person or by email. Filling, scanning, faxing as well as || |typing specific documentation. Prepare general || |correspondences and customer assessments as needed. || | ||01/12/2011-01/12/2012|Front Desk Receptionist || |Hotel Rai || |26 Ohrid St, 9700 Bulgaria || |As receptionist I was responsible for all income and || |outgoing calls, to check all guests in/out of hotel, || |dealing with payments thru bank account or in person. || |I was looking after all bookings made it over phone, in || |person or by email. Filling, scanning, faxing as well as || |typing specific documentation. Prepare general || |correspondences and customer assessments as needed. || | || | || | || | || | || | ||01/01/2013-18/06/2013| || |Customer Relationship Officer || |Simply Why Not Business Centre || |Doha, Qatar || |Providing prompt and professional replies to all customer || |feedback. Providing follow up actions to customer || |feedback. || |Recording customer feedback details in Customer Management|| |System for producing management reports in the end of the || |day. || |Supporting the Customer Sales team. || |Attending corporate events. || | ||01/08/2013-30/09/2013|Trainee Operations Manager || |Sala Boutique Hotel & Thai restaurant || |Male, Maldives || |I was supervising team of 10 people. Also my duties || |include handling general complaints, last-minute schedule || |changes and kitchen mess-ups and inventory problems. || |I was always focused during busy times and delegate tasks || |to employees to keep business running smoothly. || |Also I was the first point of contact and assist all || |customers when they have questions, concerns or general || |complaints. || | ||01/02/2014-30/11/2014|Senior Front Of House || |Fasque Castle || |Fasque House Office, Fettercairn, AB 30 1 DN || |As Senior Front of House my role involve meet and great || |Bride and Groom and all the people from the wedding party,|| |to help them with their luggage and to give the all || |information which they need for the Estate, Cottages and || |surrounding area. || |I was responsible also for the guests which was staying in|| |the Cottages. || | || |Main duties was to set up the breakfast buffet at morning || |after that to prepare the Main hall of the house or Chapel|| |on the Estate for the wedding ceremony and not at last to || |prepare every think for the Reception after the ceremony. || | || | ||10/04/2015-12/08/2015| || |General Assistant || | || | || | || | || | || | || | || | || | || | || | || | || | || | || | || | || | ||01/12/2015 - | ||20/03/2016 | || | || | || | || | || | || | || | || | || | || | || | ||22/03/2016 - | ||31/10/2016 | || | || | || | || | || | || | || | || | || | || |Taynuilt Hotel || |Taynuilt Hotel, PA35 1JN Taynuilt || |My role of General assistant involve work as Kitchen || |assistant/porter, Housekeeping and Maintenance. || |As Kitchen assistant/porter I was helping with preparation|| |of salads and taking deliveries away and stock them on || |right places. || |Also I was responsible for that all kitchen to look clean || |and tidy at all time during the day and in the end of my || |shift. || |As Housekeeper my role was to clean public area , making || |beds and clean the bathrooms to high standards. || |My maintenance shift include some work in or outside of || |hotel depends from needs of hotel like for example || |changing bulbs, fixing toilet seats, painting and etc. || | || | || |Guest Service Staff - Night Porter || |Jurys Inn Hotel Aberdeen || |Aberdeen, Union Square, Guild St. AB11 5RJ || |My duties as Night Porter was cleaning public areas and || |back of house Set up conference and meeting room for next || |day. || |Also I was doing fire & floor walks every 2 hours to || |ensure guest security at all time during the nights. || | || | || |General Assistant || |Lake District Inns and Cottages || |Lodge in The Vale , Keswick CA12 4TQ || |My duties include work on reception check people in and || |out, accept payments (cash or credit cards) dealing with || |queries thru the phone by e-mail or in person. Cashing up || |in the end of every day and also all reports. || |My work also involve some housekeeping and bar duties. || |As housekeeper I'm involve of process of making beds and || |cleaning bathrooms to high standards, hoover and dusting. || |Behind the bar my duties are to make and server drinks, || |set up the breakfast buffet and not at last to deal with || |deliveries. || | || | || | || | || | || | || | || | || | ||EDUCATION & TRAINING |[pic] || | ||15/09/2001-20/05/2005|Electricity Equipment | || |High School of Telecommunication, Shumen (Bulgaria) ||01/02/2014-10/02/2014|Food Hygiene Certificate | || |Hospitality Training Aberdeen, Aberdeen (United Kingdom) ||11/02/2014-18/02/2014|Housekeeping skills & Manual handling | || |Hospitality Training Aberdeen, Aberdeen (United Kingdom) ||19/02/2014-21/02/2014|Personal presentation & Team work | || |Hospitality Training Aberdeen, Aberdeen (United Kingdom) ||22/02/2014-27/02/2014|Worldhost principles of customer service | || |Hospitality Training Aberdeen, Aberdeen (United Kingdom) ||PERSONAL SKILLS |[pic] ||Mother tongue(s) |Bulgarian || | ||Other language(s) |UNDERSTANDING |SPEAKING |WRITING || |Listening |Reading |Spoken |Spoken | || | | |interaction|production | ||English |C2 |C2 |C2 |C2 |C2 || | || | || | ||Communication skills |Good communication skills gained through my experience. || | || | ||Organisational / |Stay organized. ||managerial skills |Self-motivated. ||Job-related skills |Highly skilled in greeting, registering, and assigning || |rooms to guests. || | || |Ability to assist guests with room booking, changing and || |cancelling reservations. || | || |Adept at computing bills, collecting payments, and making || |change for guests. || |Hands-on experience in keep records of room availability || |and guests' accounts, manually and by means of computers. || |Well versed in performing simple bookkeeping activities || |including balance of cash accounts. || |Able to confirm customers' credit, and establish how the || |customer will pay. || |Demonstrated ability to review accounts and charges with || |guests for the period of the check out procedure. || | || | || |Extremely capable of answering inquiries related to hotel || |services, registration of guests, and shopping, dining, || |leisure, and travel directionsSpecial talent for posting || |charges of rooms, food, liquor, or telephone calls to || |ledgers by hand and by means of computers. || |Demonstrated expertise in providing and ensuring || |high-quality guest relations Knowledge of advising || |housekeeping staff when rooms are ready for cleaning. || |Excellent verbal and written communication skills. || |Dedicated and carefulhigh level of accuracy and attention || |to details. ||Digital competence |Excellent computer skills || |MS Office ||Driving licence | A, B | |
