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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE
(Cell) PHONE NUMBER AVAILABLE
(Home) PHONE NUMBER AVAILABLE
SUMMARY
Highly resourceful and dynamic Administrative Office Support Professional with many years of
experience supporting executives and management teams for Top Fortune corporate insurance
leader. Broad-based background includes data entry, customer service, and document processing
within time-sensitive work environment. Strong organizational and detail-oriented skills. Recognized
for building and maintaining partnership across departments that support and improve team
effectiveness. Bilingual (English/Spanish), team player, effective at working with little/no supervision
and committed to getting the job done, while meeting company standards and goals.
Core Strengths:
Internal/External Customer Support Project Coordination
Confidential Information Handling MS Office (Word, Excel, Outlook) and
Report Generation and Travel Coordination SharePoint Systems
Report Filing, Tracking and Updating
PROFESSIONAL EXPERIENCE
STATE FARM INSURANCE COMPANY, West Palm Beach, FL
1998 2016
Administrative Assistant /Sr. Estimating Coordinator
Provided administrative support to departmental team which included: coordinating meetings/office
calendars/travel arrangements, generating reports, and answering phone calls. Operated computer to
enter, retrieve, review or verify/modify data; performs data entry functions and making corrections on
claims for accuracy.
Managed and utilized Audatex database program and web-based applications to support the work
in assigned areas to field estimators.
Partnered with Team Manager in handling confidential records for employees, customers, body
shops and medical providers. Reviewed documents for quality and ensured all required
information was included and accurate.
Open, sort and distributed incoming/outgoing mail. Order supplies and equipment for unit.
Conducted research, collected and analyzed data/information for statistical reports for managers.
Responsible for telephone inquiries and complaints to ascertaining the nature of the call and
resolving personally or directing to the appropriate individual or department.
Scheduled meetings, agenda and minutes for unit including updating calendar.
Filing and copying documents for the unit.
Candidate's Name PAGE 2
1982 1998
Executive Assistant/Administrative Assistant
Provided primary Executive/Administrative support for Divisional Section Manager and Team
Managers acting as a liaison between executive and staff in order to maximize efficiency and
effectiveness. This included: setting-up meetings, agendas, and minutes; training of staff; generating
correspondence/emails messages and handling confidential employee information.
Assisted in training new employees and served as departmental mentor resource through
computer systems, HR procedures, and daily customers services procedures and phone
communication.
Coordinated all logistics for Divisional Team Management; including travel arrangements hotel
accommodations, meeting facilities, and food/catering needs for Manager.
Composed letter, memos and email messages for Divisional Section Manager and Team
Managers.
Responsible for answering office phones, filing, copying and performing other work related duties
and special projects as assigned.
Data entry on personal files for customers, attorney, medical providers and body shop.
Reviewed, updated and paid bills for customers, body shops and medical providers.
CERTIFICATIONS/LICENSES
Florida Notary License; 10/17/2001 - 10/2017 License #FF0639808
620 Florida Adjusters License; 01/31/2006 - 05/312017 #E156641
EDUCATION/PROFESSIONAL DEVELOPMENT
High School Diploma
Continuing Education courses for Florida 620 Adjusters license for the Florida Department of
Financial Services (24 credits every 2 years for compliance to continue to hold license).
Participated in varies State Farm sponsored business and insurance courses to ensure
compliance with rules and regulation of insurance industry.
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