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Click here or scroll down to respond to this candidate Candidate's Name , MBA, LNHA
Street Address
PHONE NUMBER AVAILABLE (C)
Email: EMAIL AVAILABLE
Objective
Seeking Executive Director or Administrator position.
2000
Education
Master of Business Administration
Old Dominion University, 5115 Hampton Blvd, Norfolk, Virginia 23529
Concentration: Health Care Management
GPA 3.30
2000
Licensed Nursing Home Administrator in
Commonwealth of Virginia 1997
License #1701001838
Bachelor of Science in Business
Administration
Embry Riddle Aeronautical University,
Norfolk, VA
GPA 3.72
Career History & Accomplishments
Fort Norfolk, Inc., Harbors Edge, Continuing Care Retirement Community, March
2015
Premier Retirement Living, One Colley Avenue, Norfolk, VA 23510
To
Present
Director of Assisted Living and Memory Support
1. Direct day to day operations on the Assisted Living and Memory Support units
within the Continued Care Retirement Facility.
2. Compliance. Plan, direct and implement all programs and policies of the
community and ensure regulatory compliance. Annual Survey from DSS minor
infractions. No complaints.
3. Coordinate with other Department Directors in the Community to ensure services
offered to Assisted Living are adequately delivered to meet standards.
4. Census management, maintain occupancy at or above 95% occupancy goal.
5. Managed memory support renovation project with Grand Reopening June 2016.
6. Clinical quality. Outstanding clinical outcomes. Meet or exceed all clinical
benchmarks; no acquired pressure areas, falls average 5 per month, low UTI or
other acquired infections.
7. Customer service. Ensure staff deliver optimal customer service at all times.
Maintain high resident satisfaction.
8.
Human Resource and Payroll Manager
Responsible for all Human Resources functions including recruitment and retention,
compensation, benefits, compliance, staff development, employee relations, HR Policy and
Procedures, Employee Handbook updates, and payroll management.
9. Ensured compliance with state and federal laws through efficient administration of
company HR policies, procedures, programs and initiatives. Created new job
descriptions and update/created new policies as needed.
10. Lead the recruitment and selection efforts across all levels of the business.
11. Managed onboarding process, ensuring background screening completed, offer
letters and new hire paperwork/benefits enrollment completed timely. Scheduled
and conducted monthly New Hire Orientation.
12. Conducted other mandatory inservice training such as Customer Service and
Corporate Compliance. Administrator of Relias Online Learning. Assigned
required education required by federal and state regulations.
13. Handled employee relations, including employee announcements and special
events. Responded to and investigated harassment and discrimination charges.
14. Benefit administration (medical, dental, life, STD, LTD, PTO, 403B). Maintained
contact with carriers and broker. Coordinated and conducted Annual Open
Enrollment. Answers employee and management benefit questions.
15. Handled FMLA and other leaves of absence. Issues notices, collects medical
May 2014
certifications, tracks, collaborates with insurance carrier and panel physician
To
offices as needed on claim status/payments/issues.
March
16. Managed Workers Compensation Claims. Reviewed, evaluated, reported all
2015
incidents to insurance agency, and monitored trends.
17. Conducted employee satisfaction surveys, communicating results to management.
18. Oversaw performance review process. Assisted managers/directors with drafting
of disciplinary actions, ensuring that companys progressive discipline policy was
followed.
19. Completed weekly HR Report updating upper management on department activity
to include new hires, terminations, status changes, leaves of absences,
litigation/EEOC status, turnover data, employment commission updates,
April 2007
orientation lists, status on open positions, compliance reporting, and ACA/Other
to
project updates.
May 2014
20. Supervised Payroll and Human Resource Administrator. Assisted with Paylocity Payroll
Software maintenance and setup, provided training to management on Payroll system
functions, set up selfservice portal, ensured management followed company payroll
policy.
21. Maintained Nursing Home Administrator License assisted as needed on other
projects/consultation.
Life Care Services, Inc.
Administrator of Province Place of DePaul, 6403 Granby Street, Norfolk, VA 23505.
22. Overall management of 81unit community.
23. Financial Management: Financial statement and report analysis, preparation of monthly June 2005
reports for Board of Directors and CEOs of both owner organizations.
to
24. Census management: Improved overall occupancy. Hired in April average occupancy April 2007
YTD was at 89%. Increased occupancy to average of 96.9%.
25. A/R Management: Made significant improvements in A/R collections. Upon hire in
May, facility had $146K in 30 to 150 days in A/R. As of end of November, only $11,500
in 30+.
26. Quality: Took over building while facility was on a Provisional License with the State of
VA. Facility was issued an Annual License before my departure.
27.
Medical Facilities of America, Inc. (Employed with company combined total 12 years)
Travel Pool Manager (Human Resource/Operations), Eastern Region, 2917 Penn Forest Road,
Roanoke, Virginia, 24018, PHONE NUMBER AVAILABLE
28.
29. Provided staffing assistance to skilled nursing facilities in Hampton Roads, VA. Assisted
facilities with nurse leadership recruitment, with survey readiness, and provided
mentorship to their new hires. Scheduled and managed travel pool staff and monitored
performance.
30. Human Resource Management: Responsible for all Human Resource functions to
include recruiting, screening, interviewing, hiring, setting up New Hire Orientation and
mentorship. Benefit administration, processed Personnel Actions for Status Changes and
Terminations, Administered Annual Evaluations/Merit Pay, managed turnover/retention,
Workers Compensation claim processing and management, FMLA/LOA management,
Unemployment Claim processing, handled grievances and employee disciplinary actions,
and ensured that company Human Resource policies were followed. For four years, set
up and provided RN for New Hire Orientation, twice a month, centrally for the 7
locations.
31. Ensured compliance with Silver Online Education staff completion of annual federal
and state mandated education. Assigned other courses as needed. Provided 1:1 and
group education.
32. Customer Service: Ensured that staff delivered optimum care to residents at the facilities
served. Interfaced with facility Administration and Consultants to monitor the quality of
the services provided. Provided onsite guidance and coaching.
Position eliminated. Placed in role of Representative for M.F.A. for Coordinated
Care (Managed Care).
Bon Secours Health System
Administrator, Maryview Nursing Care Center, 4775 Bridge Road, Suffolk, Virginia, 23435, 757
6860488, 120 Bed Skilled Facility
33. Overall management of the facility. Responsible for directing and coordinating all
activities within the facility to ensure efficient and sound operations.
34. Financial Management: Met all financial benchmarks. Net income was $666,907 FY06,
exceeding budget by $338,278. Responsible for budget analysis and preparation,
financial statement and report analysis.
35. Quality Outcomes: Outstanding Annual State Survey Results, average number of
deficiencies below State averages. No complaint surveys. Maintained high quality
outcomes through full implementation of Quality Assurance program. Met all clinical
benchmarks. Met or exceeded My Innerview State Averages FY06 and to date FY07.
Met or exceeded LTC norm for resident/family satisfaction scores as measured by PRC
and My Innerview for FY0506.
36. Personnel Management: Achieved outstanding employee satisfaction
scores as measured by Gallup. Managed staff of 150, decreased turnover
from average of 44% FY05 to low average of 26% FY06. Turnover
decreased by focusing on improving employee job satisfaction through
improved communication, team building, cross training, full
implementation of mentoring programs, focusing on employee education
and recognition, and process improvement.
37.
Medical Facilities of America, Inc.
November
Administrator, Regency Healthcare Center, 112 North Constitution Drive, Yorktown, Virginia,
2000
23692, PHONE NUMBER AVAILABLE, 60 Bed Skilled Facility
to
38. Overall management of the facility. Responsible for directing and coordinating all
activities within the facility to ensure efficient and sound operations. June 2005
39. Financial Management: Census management, financial statement and report analysis,
Annual Business Plan development, presentation, and implementation.
40. Quality Outcomes: Outstanding Annual State Survey Results, average number of
deficiencies at or below state averages. No complaint surveys. Received MFA Bronze
Survey Award for 2004. Met clinical benchmarks. High resident/family satisfaction
survey results.
41. Human Resource Management: Recruited and hired key managers. Responsible for
Human Resource functions: educated managers on Human Resource Policy; staffing,
recruitment and retention; conducted orientation for new hires; conducted annual open
enrollment for benefits, and annual 401K enrollment; handled benefit questions;
employee relations; processed/ managed workers compensation claims and
FMLAs/LOAs; and maintained OSHA logs.
42. Education: Provided nonclinical education to facility staff on Customer Service,
Corporate Compliance, HIPPA, Abuse Reporting, Safety and Disaster Preparedness, and
Marketing of Services.
Assistant Administrator, Chesapeake & Virginia Beach Healthcare Centers, Virginia, 240 Bed
Skilled Facilities
Promoted to Administrator of Regency in May 2002.
43. Assisted facility Administrators in overall management of the nursing and rehabilitation
facilities. Staff managed was approximately 270.
44. Managed departments, and/or acted as manager for departments when key positions were
open to include Admissions, Human Resources, Recreation, Social Services, and Medical
Records.
45. Handled customer concerns and completed facility investigations.
46.
47.
References
1. Ginny Robins, Regional Human Resources Manager, Consulate Healthcare, 7574509599
2. Pamela Cochrane, RN, Director of Nursing, 360 Interim, PHONE NUMBER AVAILABLE
3. Robert McAndrews, Executive Director, Consulate Health Care, Williamsburg, PHONE NUMBER AVAILABLE
4. Greg Yanta, Administrator, Medical Facilities of AmericaChesapeake Healthcare Center, PHONE NUMBER AVAILABLE
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