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Click here or scroll down to respond to this candidate Amela Cinac Street Address Brynford St Clinton Twp, MI Street Address
Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE__________________________________________To seek a challengingposition that utilizes and enhances my customer service skills and medicalbilling offering future growth and opportunity.WORK EXPERIENCE__ ___________________________H&H Wholesale Troy, MI 2011-presentAccounts Receivable . Responsible for receivables on the company's biggest account; Amazon . Breaks down all bill of ladings, makes invoices packets, sorts, copies, identifies . Uploads ALL customer invoices on customer portal once they have been shipped . Correlates the date on customer portal with the dates each BOL/Tracking for payment terms . Identifies invoice problems and fixes prior to uploading: quantities, over charges & under charges . Pulls & submits all items not matching on customer portal with invalid UPC's, item descriptions . Responsible for providing proof of delivery on any short claims that Amazon deducts . Get Amazon tracking's- follow up with carriers to get proof of delivery . Calls or emails several carriers: FedEx, ABF, UPS, YRC to get BOL for POD's . Handles Price Claims, dispute on customer portal, to ensure we can get paid . Prepares tracking statement for all Amazon invoices for filing . Files all Amazon invoices so that they correlate with tracking statementAlliance Mobile Health Troy, MI 2009-2010Medical Biller/Customer Service Representative . Handled medical billing for ambulance services;uploaded information, billed patient and insurance . Answered phones and filtered calls to appropriate departmentsH&M Macomb, MI 2008-2009Customer Service/Sales Representative . Processed payments: cash, checks and credit cards . Processed gift cards . Greeted and communicated with customers . Provided customer service by assisting customers with their needs and special orders . Handled customer complaints and returnsBed, Bath and Beyond Roseville, MI 2007-2008Customer Service/Sales Representative . Greeted and communicated with customers . Provided customer service by assisting customers with their needs and special orders . Handled customer complaints and returns . Processed payments: cash, checks and credit cards . Processed gift cardsPrince Conference Grand Rapids, MI 2000-2007Coordinator . Serviced customer service calls . Made, changed and cancelled hotel reservations . Booked and set up events such as weddings or meetings . Ensured maintenance prepared the rooms for events EDUCATION________________________________________ITT Kent Career/Technical Center Grand Rapids, MI 2001Medical Assistant CertifiedNorthview High School Grand Rapids, MI GraduatedGeneral StudiesHighlights of Qualifications: . Speak and write "Yugoslavian" languages (Bosnian, Serbian and Croatian) and German . Ability to creatively solve problems and to diffuse emotionally charged situations . Self-motivated able to multi-task able to work in fast paced environments . Dependable, flexible and able to maintain positive attitude . Able to work independently or part of a group . Experience working with people from diverse backgrounds . More than 6 years of providing exceptional customer service . Excellent interpersonal communication skillsSKILLS____________________________________________ . Tri-lingual (English, German, "Yugoslavian" languages (Bosnian, Serbian and Croatian) . MS Word . MS Vista . MS XP Pro . MS Office . MS Excel . Windows 98 and NT . Apple OS 10 . Computer set-up, including software installation and peripheral equipment . Great knowledge of computer hardware as well as software . Multi-Line Phones . Tracking, analyzing and organizing data . Scheduling appointments and setting reminders . Goldmine Computer System . Pro-SBT Computer System . Sage Computer System |
