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Street Address 48th Street Brooklyn, NY Street Address
Cell: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE1 PROFESSIONAL SKILLS 10/15-4/16 USPS/ Brooklyn, NY Letter Carrier Successful track record of carrying Mail and Packages Highly skilled in operating portable communication devices toaide mailing activities Hands on experience in maintaining and safeguarding all mailitems Sort and organize incoming mail, pick up mail items fordelivery Load and unload mail on vehicles,drive vehicle for makingdeliveries 4/14-5/15 Agoda/ New York, NY Assistant Market Manager Acquire new accommodation properties effectively Manage accounts and ensure pricing and availability competitiveness Understand the industry and its developments Report and analyse daily reports for Senior Market Manager 7/13-4/14 The Time Hotel/ New York, NY Revenue Manager Update the various distribution channels for proper rate and room availability Completed daily Pace reports for morning meetings Conducted and attended meetings with the General Manager, and VP of Revenue to propose methods on how to generate revenue Successfully integrated a revenue system for off peak nights Scheduling & payroll, supplies & inventory and department month-end reporting Retrieved Rate Tiger revenue reports and applied it to the revenue management plans to achieve maximum ADR and RevPar for the hotel 5/11-4/13 The Alex and Flatotel Hotel / New York, NY Reservations/ Revenue Manager Supervised own team of agents on The Leading Hotels of the World test call program Organized and constructed the implementation of Synxis into the hotel's daily transactions Retrieved Ideas revenue reports and applied it to the revenue management plans to achieve maximum ADR and RevPar for the hotel Conducted and attended meetings with the Director of Revenue, General Manager, and Director of Sales & Marketing to propose methods on how to generate revenue Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue Management 9/07-4/11 The New York Palace / New York, NY Assistant Reservations Manager/ Revenue Analyst Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue Management Scheduling & payroll, supplies & inventory and department month-end reporting Through MTE (Meridien Terminal Emulator) tracked the reservation teams productivity Assisted with supervising and coaching union employees Retrieved rate hurdles from Ideas V.5 and inserted into Trust Voyager Assisted answering reservation inquiries & training on (Springer Miller System and Opera) 10/00-9/07 The Pierre a Taj Hotel/ Formerly Four Seasons / NewYork, NY Group Reservations Agent Assisted sales managers and conference service manager with group inquiries, completing audits of group reservations through overall count of hotel, and entering of rooming lists Provided guest services by monitoring daily house count and communicating with necessary departments for VIP arrivals and departures Achieved goals of orienting, training, and counselling of new and current reservation agents, front desk agents, Front Office managers, and sales managers on various computer systems, including Delphi 9.1, Fidelio 6.20, Trust/Seranata 2.85.4.0, Windows 2000 professional and XP professional as well as overall standards of hotels policiesEDUCATION BACKGROUND Chelsea Vocational 9/86 -6/89 LaGuardia Community College (Business Management) 1/94 -12/94 |