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Click here or scroll down to respond to this candidateELEFTHERIA (Candidate's Name
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE (mobile)
Salem, Massachusetts
Summary
TO OBTAIN A FULL TIME POSITION IN A COMPANY WITH POTENTIAL FOR GROWTH.
Experience
Counter Rental Clerk
Avis Rent-A-Car Inc AVIS BUDGET GROUP
May 2015 - Present (1 years 8 months) Boston, MA (LOGAN AIRPORT)
HANDLE RENTALS, RETURNS, SALES, CUSTOMER SERVICE, CASH DRAWER, PRESENT OPTIONS TO CUSTOMERS, DIRECTIONS.
Office Manager
DIAMOND TRAVEL
February 2008 - March 2015 (7 years 1 months) HERAKLION - CRETE
CASHIER, BOAT RESERVATIONS, DAILY REPORTS, COMPANY REPORTS, BANKING, CUSTOMER SERVISE
Cashier
PRAKTIKER
May 2010 - August 2010 (3 months) HERAKLION - CRETE
CASHIER, HANDLE CUSTOMERS AT CHECK OUT, PRICING, INVETORY, SET UP SHELVES
Inventory and Invoice Clerk
CHALKIADAKIS A.E.
October 2008 - April 2009 (6 months) HERAKLION - CRETE
RECIEVED, CHECKED AND ENTERED INVOICES IN THE COMPUTER FROM 23 STORES, WAREHOUSE INVETORY.
COUNTER REPRESENTATIVE
HERTZ CAR RENTAL COMPANY
May 2004 - January 2008 (3 years 8 months) Logan Airport
HANDLE RENTALS, RETURNS, SALES, CUSTOMER SERVISE, REGISTER, PRESENT OPTIONS TO CUSTOMERS, DIRECTIONS.
OFFICE MANAGER
DGM CLEANING
July 1999 - December 2005 (6 years 5 months) Lynn, Massachusetts
ANSWER INCOMING CALLS, SET UP APPOINTMENTS, FILING CUSTOMER RECORDS, INVENTORY, BOOKKEPPING, EXPENSE REPORTS, CUSTOMER SERVICE, PAYMENT COLLECTIONS.
COOK
SUPREMES ROAST BEEF
July 2001 - July 2004 (3 years ) Danvers, Massachusetts
HANDLE CUSTOMERS, TAKE AND SERVE ORDERS, MORNING PREPARATION,
TELLER
SOVEREIGN BANK
April 2002 - March 2003 (11 months) Woburn, Massachusetts
PROPERLY PROCESS CUSTOMER TRANSACTIONS, ACCURATELY COMPLETE SETTLEMENTS ON DAILY BASIS WITHIN TIME GUIDELINES, BALANCE ACCORDING TO ESTABLISHED PROCEDURES, PROCESS ATM TRANSACTIONS, ATM CUSTODIAN, LEARNING ABOUT COMPANYS PRODUCTS AND SERVICES BY READING MANUALS AND PAMPHLETS OR OTHER AVAILABLE RESOURCES SUCH AS THE INTERNET AND SALES MEETINGS, DEMONSTRATE BASIC KNOWLEDGE OF COMPANYS PRODUCTS FOR QUALITY REFERRALS TO OTHERS WHO ARE MORE KNOWLEDGEABLE TO CLOSE THE SALE, MEET TELLER REFERRAL GOALS.
BANKER
CITIZENS BANK
December 2001 - March 2002 (3 months) Revere, Massachusetts
OPEN/CLOSE ACCOUNTS, TELLER TRANSACTIONS, INVESTMENTS, CUSTOMER SERVICE, OPENING/CLOSING PROSEDURES
CUSTOMER SERVICE REPRESENTATIVE
VERIZON WIRELESS
October 1999 - April 2001 (1 years 6 months) Woburn, Massachusetts
ANSWERED DAILY ABOUT EIGHTY INCOMING CALLS ON 800 LINE. EXPLAINED BILL AND CHARGES TO CUSTOMERS. ADJUSTED CHARGES WHERE NECESSARY, CHANGED PRICE PLANS AND PROGRAMMED TELEPHONES. PROCESSED CREDIT CARD PAYMENTS.
* PREVENTED ESCALATIONS OF COMPLAINTS BY NEGOTIATING SETTLEMENTS WHICH INSURED CUSTOMERS STAYED WITH COMPANY.
* ANALYZED CUSTOMERS EQUIPMENT PROBLEMS, INSURING THAT PROGRAMMING WAS CORRECT. iDENTIFIED AND RESOLVE SYSTEM ISSUES.
* TRAINED APPROXIMATELY FIFTEEN EMPLOYEES.
* RECEIVED OVER 20 PERFORMANCE AWARDS.
* USED COMPANY'S INTRANET, NETSCAPE BROWSER, MICROSOFT EXCEL, ONLINE BILLING SYSTEMS AND OVER 20 DIFFERENT SCREENS ON DAILY BASIS WHILE MAINTAINING COMPANYS STANDARDS.
* UTILIZE CUSTOMER SERVICE SKILLS IN A CALL CENTER ENVIRONMENT, WHICH REQUIRES THE ABILITY TO EXPLAIN AND RESOLVE BILLING AND TECHNICAL ISSUES WITH EXPLANATIONS THAT CUSTOMERS CAN EASILY UNDERSTAND.
ASSISTANT MANAGER
RADIO SHACK
November 1996 - August 1999 (2 years 9 months) LYNN,SAUGUS,SALEM, MA
AS CASHIER, I HANDLED $300 - $500 ON DAILY BASIS AND UP TO $5000 DAILY DURING HOLIDAY SEASON. REVIEWED ORDERS FROM WAREHOUSE PRICED AND SHELVED INVENTORY. TOOK INVENTORY EVERY 3 MONTHS. PREPARED AND ENTERED DATA FOR PAYROLL. RESPONSIBLE FOR NIGHTLY CLOSING PROSEDURES INCLUDING DAILY BALANCE AND NIGHT DEPOSIT.
* PROMOTED FROM SALES ASSOSIATE TO ASSISTANT MANAGER.
* SELECTED BY SENIOR MANAGEMENT AS KEY HOLDER MOVING AMONG FROM STORE TO STORE AS NECESSARY.
* REMODELED STORES, SET UP SALES AND HOLIDAY DISPLAYS.
* TEST AND REPAIR MARCHANDISE.
CUSTOMER SERVISE REPRESENTATIVE
BOSTON COMMUNICATIONS GROUP
April 1998 - December 1998 (8 months) Woburn, Massachusetts
ANSWERED 80 - 100 INCOMING CALLS PER DAY ON THE 800 LINE. EXPLAINED BILL AND CHARGES TO CUSTOMERS.
* ADJUSTED CHERGES WHERE NECESSARY.
* CHANGED PRICE PLANS
* PROCESSED CREDIT CARD PAYMENTS.
* PREVENT ESCALATIONS OF COMPLAINTS
MANAGER
BEEF WORLD
May 1995 - November 1996 (1 years 6 months) LYNN, MA
HANDLED CUSTOMER ORDERS OVER THE TELEPHONE AND IN STORE. COOKED AND PREPARED DAILY SUPPLIES. HANDLED MISTAKES AND CUSTOMER COMPLAINTS. BALANCE REGISTERS AND MADE NIGHT DEPOSITS.
* DID DAILY PREPARATION EVERY MORNING.
* INTERVIEWED NEW EMPLOYEES, RESPONSIBLE FOR HIRE AND FIRE EMPLOYEES.
MANAGER
DIAMOND TRAVEL
September 1994 - May 1995 (8 months) HERAKLION - CRETE, GREECE
DISCUSSED AND SUGGEST TO CUSTOMERS ABOUT DIFFERENT VACATION PACKAGES. BOOKED AND ISSUED TICKETS, HOTEL ACCOMMODATIONS, CAR RENTALS, DAILY TOURS. HANDLED BIWEEKLY COMPANY REPORTS, BANK TRANSACTIONS, ENTERED ALL CUSTOMER AND COMPANY DATE IN THE COMPUTER AND FILE THE REPORTS.
* MADE TICKET RESERVATIONS ON SABRE AND GALILEO SYSTEMS.
* CONFIRM AND ISSUED TICKETS.
* COLLECT OVERDUE BALANCES.
* PAYROLL, ACCOUNTING AND BANK TRANSACTIONS.
* TRAINED NEW EMPLOYEES AND RESPONSIBLE FOR HIRE AND FIRE EMPLOYEES.
MANAGER / OWNER
M.E.G.E.M. TRAVEL
April 1991 - September 1994 (3 years 5 months) HERAKLION - CRETE, GREECE
ALL RESPONSIBILITIES
Education
Clark University Computer Career Institute
Certification
2004
MEDICAL CODING AND BILLING SPECIALIST, MASTER CERTIFICATE. INTENSIVE, 385 HOUR, INSTRUCTOR LEAD, HANDS-ON TRAINING AND CURRICULUM FOCUSED ON GAINING THE FOUNDATION OF MEDICAL TERMINOLOGY, ANATOMY, PHYSIOLOGY, MEDICAL BILLING AND MEDICAL CODING.
1ST TECH HIGH SCHOOL
High School or equivalent
1991
ECONOMICS
Certifications
CAMBRIDGE DIPLOMA (EXCEL, POWERPOINT, WINDOWS, INTERNET, ACCESS
September 2008
Skills
Typing (Expert)
customer servise (Expert)
Computer, Office Equipment (Expert)
BILIGUAL, GREEK & ENGLISH (Expert)
Daily Reports (Expert)
Accounting (Intermediate)
Fast Learner (Expert)
CPT-4 AND HCPCS, SURGICAL AND NON-SURGICAL (Beginner)
ICD-9 Codes (Beginner)
DIAGNOSTIC AND PROCEDURAL CODING (Beginner)
OFFICE XP WORD AND EXCEL (Expert)
sales (Expert)
Money Handling (Expert)
WESTERN UNION (Expert)
Languages
English (Advanced)
Greek (Fluent) |
