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Swampscott, MA Street Address
Cell PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY STATEMENTProvides superior customer service skills to customers and ability to workindependently or in a team environment. Excellent written, verbal andorganizational skills. Proven ability to manage multiple taskssimultaneously and to meet tight deadlines. Thrives in a fast pace workenvironment.PROFESSIONAL EXPERIENCERECEIVABLE MANAGEMENT CORPORATION, Woburn, MA 08/2016 - 01/2017Collections Specialist - Temp Assignment . Contacted clients with past due balances to obtain payment, payment commitment and follow up on payment promises. . Managed approximately 300 accounts; recorded accurate and detailed notes, updated account status and client information. . Ability to take initiative and make decisions with minimal direction. . Met or exceeded weekly performance goals several times. . Proficiency with various Internet resources used to locate clients.KEATING STRATEGIES, Reading MA 12/2015 - 07/2016Administrative Assistant - Temp Assignment . Answered phones promptly and used good judgment to prioritize the distribution of messages in a timely manner. . Provided general administrative and clerical support including mailing, scanning, faxing and copying. . Created and modified various documents using Microsoft Office.NEW ANGLE GLASS CO, INC., Lynn, MA 03/1996 - 11/2015Customer Service Representative/Billing Specialist . Managed high volume phone lines in a professional and courteous manner. . Scheduled auto glass repairs/replacement and residential upgrades/repairs. . Processed orders and followed up with customers to ensure work was completed and customer was satisfied. . Demonstrated strong interpersonal skills and decision making abilities when dealing with customers and insurance agents. . Setup new customer accounts in billing system. . Processed billing and sent out invoices to insurance companies and customers. . Investigated and collected client receivable balances, including past due calls and emails. . Assisted in month end closing and account receivable aging. . Prepared daily deposits, processed incoming payments and posted monthly invoices and statements.SKILLSMicrosoft Office including Word and Outlook, Elmo Software, and Alpha Four |