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Click here or scroll down to respond to this candidateCandidate's Name E-mail: EMAIL AVAILABLE
UAE Phone: PHONE NUMBER AVAILABLE
Marina Diamond 2 Building
Linked in: Candidate's Name
Dubai Marina
Dubai Current Company: Infosys LTD
Company Website: www.infosys.com
United Arab Emirates
UAE Visa Status: Residence VISA (Spouse sponsored)
Self-motivated, Team player, Customer and Process oriented, PRINCE2 certified Project Manager offering 11
years of experience in the IT industry with extensive working knowledge around requirement elicitation,
application support, developing and managing large projects for a Wall Street Majors and international banking
client. Proven track record of leading both IT software and Infrastructure projects with cross functional teams
across geographies. Key strengths being excellent analytical and interpersonal skills
Experienced at establishing and managing onsite/offshore global IT Application management and Service
Delivery organizations, managing technical engineering & delivery functions. Special expertise in global IT
Program Management, IT Application Management Transitions, IT Service Delivery, offshore delivery Centre
management
Managed complex programs and helped clients achieving highest service levels with lower cost in service delivery
through Global Delivery Model (GDM), transformation, automation, process standardization. Excellent leadership
and management skills. Managed global teams up to 55+ personnel. Has lived and worked in UK and India.
Proven ability to engage at CxO level & excellent stakeholder management capabilities.
Certifications: Prince2 Practitioner, ITIL V3 Foundation
Core Competency:
Stakeholder / Client Relationship &
Project Management- Prince2 Coordination Quality ISO 20k/CMMI
Six Sigma process/Continuous
Knowledge Management Risk and Issue Management Improvement
IT infrastructure and Build ITIL V3 Automation and Innovation
Application Support(IM &PM) Team Building & Coaching Engagement Proposals
Financial & Budget Management Global Wealth
(P&L) Mgmt./Banking/Clearing Gateways Project implementation & tracking
Educational Qualification:
Honored with Bachelor in Engineering (Computer science) Year 2001 to 2005
Bapuji Institute of Engineering and Technology. VTU University- Karnataka India
Key projects below:
RBS Divestment programme Williams & Glyn programme Application deployment and Infrastructure
Infosys-IMS Team
Location: London, Edinburgh UK and Bangalore India.
December 2013 Till date.
Purpose of this project was to create an instance of the diversified business, thereby enabling the concept of a Bank in
a box, ready to sell the stake off without any attached dependencies.
Playing a role of client facing Project manager for multi million project. Responsibility involves Financial
Management, People Management, Invoicing and Account receivables, Budgeting (PAT,PBT, Operation
Expense), Risk Management, Identifying growth opportunities(Engagement proposals, Bidding,
Innovation),Process Improvements(Six Sigma)
Responsible for project delivery of 240+ applications, across 4 environments, by 55+ team members (GDM)
over 2 years. Created online tracking systems, checklists and processes to support very large pool of latest/
obsolete technologies and platforms spread in layers
Single point of contact to both internal and external clients for any issues, escalations or routine tasks for the
deployment work stream
Identified many growth opportunities within the program, which in turn resulted in double folding in revenue
growth to program, with this delivering high quality to client
In coordination with client top Management. Defining new processes, providing suggestions to plug gaps in
existing workflow to cut down on effort and smoothen out issues faced. Guide managers and the team in
achieving project objective by leveraging my previous experience
Responsible for Starting the Project, defining process, Resource Management, Role fitment and bringing the
Quality to ISO level with Knowledge Management.
Morgan Stanley Smith Barney- Application Support Infosys-IMS Team
Location: Bangalore India.
January 2009 November 2013.
Purpose of this project was to provide application support around 170 Applications in Financial and trading platforms
from three different locations and managing the client relationship.
Managed projects with yearly revenue of USD 40 million and teams across multiple cross-functional units at
Infosys
Acquired Good Knowledge in Proposals, Billing models( T&M and FP), Estimation models, Due diligence,
Heat maps, Operation execution, Risk Analysis, BCP ,Gap analysis, Lean and Six sigma methodology
Played a role as Cluster Manager , within the Program to support around 170 Applications in Financial,
Wealth Management and trading platforms from three different locations
Tasks and responsibilities included Ensure Service level agreement(SLA) are Met, Service reporting ,Outage
management, Problem management calls and reviews, Escalation Process ,defining/reviewing qualitative and
quantitative goals, process improvements, risk management, contract renewal, program finance, client liaison
and resource management (including induction and termination, promotion recommendations, training and
visa planning)
Played a role as Quality anchor for the project to ensure Project is adhered to ISO 20k standards.
Citi Stanley Smith Barney- Application Support Infosys-IMS Team
Location: Bangalore India.
February 2008 December 2008.
Purpose of this project was to provide application support around 170 Applications in Financial and trading platforms
from three different locations.
L2 application support: Responsible for maintaining 24 X 7 support with planning the shift of resources
Incident Management/Problem Management/Outage management handling outages, coordinating with
multiple teams
Working proactively on service improvement initiatives
Extensively involved in Legal Day One activity - Major Merger Activity between Citi and Morgan Stanley
Actively and extensively involved in Lift & Shift activity to move the application from Citi Smith Barney
infrastructure to Morgan Stanley infrastructure
Participated in due diligence phase and setup the execution plan for the entire project which has grown from
15 FTEs to 170 FTE project
Handled the Resource management activities, Client reporting through Oblicore, Ticket Escalation process,
Emergency outage escalation processes etc.
Played a role as Quality anchor for the project to ensure Project is adhered to ISO 20k standards.
Prior to Infosys CITI GatewayPolaris Software Ltd
Location: Chennai and Mumbai INDIA
October, 2005 January 2008
Purpose of this project was to provide application support for Citi Bank Moscow.
Developer /L3 application support with Enhancement
Monitoring of applications and jobs
Incident Management/ Problem Management.
Achievements:
Improved overall Quality of the delivery by reducing Monitor efforts/decreased MTTR / defects through Six
Sigma process. Overall cost reduction was USD 140k/ year in development costs with significant reduction in
production incidents
Awarded as a KM RNR for the program From Infosys Knowledge management team for the managing
Knowledge, sharing methodology and Process of KM, in which around 140+ projects competed
Awarded as a Star of the Month from Infosys Banking and Capital Market practice group
Awarded as FSI INSTA Award from Infosys FSIIMS
Able to achieve more business without Bidding Process
Managing project at ISO 20K Standards, faced multiple internal/external audits
Improved overall Quality of the delivery by reducing reporting efforts through Six Sigma process. Overall
cost reduction was USD 50k/ year
ITIL Implementer and Quality anchor for multiple projects.
Worked on Technologies:
Programming Languages : C, C++, Java, HTML, XML, Pl SQL, Basic Mainframes
Database Management System : ORACLE , MS SQL SERVER, DB2
Web application servers : WebSphere and WebLogic
Tools : Service Manager, virtual ticket, Oblicore, Service Now
Other : Microsoft Office, Mainframe- Monitoring
Personal Details
Nationality : Indian
: 30th August 1983
DOB
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