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Street Address
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Summary
Sharp banking professional whose talents shine in a competitive, innovative and
creative environment. Track record of increasing sales, improving client retention
and growing customer base. Assistant Branch Manager skilled in developing and
grooming exceptional bank personnel. Strong focus on staff relations and
teamwork.
Highlights
Excellent communication skills Excellent time management skills
Peopleoriented Excels in team leadership
Fluent in Spanish Excellent work ethic
Detailoriented Strong interpersonal skills
Accomplishments
Originated over $280,000 in loan volume through professional networking,
loan reviews and marketing.
Received an internal audit score of 97.3%.
Created strategies to develop and expand existing customer sales, resulting in
a 46% increase in annual sales.
TCF Bank
Experience Bolingbrook, IL
Assistant Branch Manager
11/2012
Shared responsibility for attaining branch sales goals with management team.
Support and promptly implement products and services by participating in
telemarketing or direct mail promotional programs.
Establish, maintain, and review accuracy of all control records.
Resolve procedural questions referred by branch employees, interpret
company policy, determine reasonableness in deviating from policy to
provide equitable service to customers while maintaining a focus on branch
profitability.
TCF Bank
Batavia, IL
09/2011 11/2012
Branch Supervisor
Executed integrated advertising campaign across multiple media channels.
Initiated program that standardized employee training and led to increase in
customer retention.
TCF Bank
12/2010 09/2011
Aurora, IL
Teller
Surpassed
revenue
goals in
three
consecutive
quarters.
Served as
mentor to
junior team
members.
Education
Devry University
Currently attending to earn Associate Degree in Accounting
2016
2012
Waubonsee College
Aurora, IL, US
2011 Technical Certification: CNA
Oswego East
Oswego, IL, US
High School Diploma
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