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Click here or scroll down to respond to this candidate Candidate's Name
Street Address , PHONE NUMBER AVAILABLE, (C), EMAIL AVAILABLE
Career Summary:
Para-legal and office management skills Financial Analysis
Motivator Quality Customer Experience
Goal oriented Leadership
Written and verbal communications.
Reliable Positive and energized team player
Financial Regulatory Affairs / Documentation Staff Supervision / Training / Coaching
Experience:
Maufacturing and Home Health Care September 2013 to current
iQor, Columbus, OH
Assistant Vice President July 2009 March 2012
Managed Department of Education, transferred to
Customer Service, for a cell phone based client, managed Customer Service, Dealer Support and
Technical Support processes.
Responsible for the development, implementation and
subsequent monitoring to ensure compliance of client specific policies, procedures and
applicable laws.
Developed training material to introduce new products,
policies and procedures.
Trained, coached, motivated staff to succeed in meeting
all goals, which include handle time, call quality and adherence to policies and procedures.
Motivated and maintained morale with high
expectations, through recognition and rewards.
Dedicated, reliable, accountable and responsible.
Peer to Peer training.
Management included, administering performance
reviews, disciplinary actions, up to and including termination of employment when necessary.
Team size varied up to 30 representatives.
Assisted in forecasting call volumes and balancing
staffing needs.
Assisted in communicating with internal and external
customers, both orally and in writing.
Assisted with testing on system upgrades.
Independent Contractor, Columbus, OH August 2006 - July 2009
Para-Legal/Web page author
Primary client, attorney, specializing in employment, civil rights law.
Supported attorney through office management, which included billings and collections of
receivables and ensured expenses were paid, scheduling appointments and other basic
duties; filing, faxing, converting paper files to electronic files and organizing those files.
Case research
Typed up pleadings, tracked deadlines and followed up on necessary items, which at times
meant home visits to ensure dead lines were met.
Filed pleadings in the appropriate jurisdiction up to and including the supreme court.
Other clients specialized in domestic and criminal cases.
Ran errands, followed up with clients and communicated with court personnel as
appropriate.
Discover Financial Services, New Albany, OH October 1995- August
2006
Senior Team Leader
1
Responsible for results at various levels of delinquencies at different times, cradle to
grave.
Management on new initiatives to prevent accounts from going into collections with credit
profiling and payment initiatives.
People skills utilized with coaching, motivation, adding energy and maintaining results at
a competitive number one spot, active in the recruitment, training and development of
staff, administered performance reviews and followed disciplinary processes when
necessary.
Staff typically around twenty employees typically, at one responsible for 50 weekend
employees.
Assisted in the recruitment of new talent by hosting job fairs, interviewing and
recommendations for hire or declines and assisted with back ground checks.
Previous Experience
Managed Real Estate Secured Collections, Foreclosures and Real Estate Owned
Properties
Due Diligence
Investor portfolio reporting
Securing outside vendors to perform necessary functions, such as securing and
maintaining properties, appraisals and realtors, attorneys.
Other reporting included loan loss analysis, reserves, charge offs. HUD/VA and private
insurer reporting
Filed claims and followed policies and procedures with HUD/VA and other private insurers.
Worked with local municipalities to remedy any code violations.
Portfolio sizes ranged up to approximately $500,000,000.
Specialized reporting and active liaison with FHLMC, Fannie Mae, Freddie Mac
Developed reporting for the FSLMC.
Certifications:
Certified Notary Public
Relevant Skills
Proficient in Microsoft Office Applications
People skills
Analytical
Community Services
Member at Large, Holiday Haven Homeowners Association
Franklin County, Ohio Court Appointed Special Advocate
Scioto Kids Association
Brownie Leader
2
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