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Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE Regional Healthcare / Regional Senior Housing Administrator Operations ( P&L Management ( HR ( Sales ( MarketingGrowth-driving business leader with 19 years of healthcare experiencedistinguished by top-ranking revenue and profitability results achieved byinspiring teams, controlling costs, and championing excellence in customerservice. Expertise in growing census and leading multi-location, multi-state operations. Recognized for commitment to quality senior care. Areas of Expertise: Business Development - Human Resource Management - Contract Negotiations - Quality Assurance Multi-site Management - Client Relations - Strategic Planning - Territory Management Sales and Marketing Strategies and Oversight PROFESSIONAL EXPERIENCEHoliday Retirement Corporation - Florida, Virginia, Ohio, Texas,California, Hawaii August 2015-December 2016National Operator of Independent, Assisted Living, Memory Care CommunitiesRegional Director of OperationsHolds full P&L responsibility for 10 flagship communities stretching fromFlorida to Hawaii. This portfolio represents almost 2000 units ofIndependent, Assisted and Memory Care units. This portfolio representsalmost $70,000,000 in annualized revenues and $31,000,000 in NOI. The groupaveraged 91% occupancy for the year 2015. 2016, occupancy has climbedanother 0.5%. Responsible for the roll-out of a comprehensive level of careroll out project to bring clarity to the care delivery and care plansystem, as well as capture higher level of care revenues through aging inplace. Rolled out an EMR program for medication delivery reducing the riskfor medication errors. Begun a pilot of an ALL Day dining program in onecommunity to become more competitive with the ever changing IL landscape.On committee to assist in development and writing of brand new assistedliving platform to include policies and procedures as well as systems.Senior Lifestyle Corporation - Florida May 2013-July 2015National Operator of Independent, Assisted Living, Memory Care CommunitiesOperations Specialist/Executive Director of flagship property (The CarlislePalm Beach)Responsible for over-seeing the day to day operations of a flagshipproperty of 300 units. During this time, in addition to providing highlevel leadership to grow this strategic asset, I was charged with managingthe multi-million dollar conversion project. Prior to the project, thecommunity was split 250 units of IL and 60 units of AL. Post project themake-up of the Carlisle is 144 IL units, 90 AL units and 56 Memory Careunits. During the period of construction the community continued itsoccupancy growth while managing customer service to a level that preventedany move outs related to the conversion project. This community was onaverage a $9 million dollar per year community. Post conversion project weanticipate being a $12 million dollar plus community. In addition, thiscommunity is comprised of 160 + FTE's.TJM Properties - Florida June 2012-May 2013Regional operator of assisted living facilities in three statesRegional Director of Operations & Interim Regional Director of Sales andMarketingHolds full strategic and P&L responsibility for 6 assisted livingcommunities, 1 independent living community and 1 Skilled Nursing Facilityin two states. Currently assists as special project coordinator for newacquisition. Responsible for development of company-wide revenue initiativeto enhance revenue through a level of care breakout rate program. Createdthe clinical parameters for evaluation of various levels for each residentclassification. In addition to all operations responsibilities, currentlymanaging the sales and marketing department for the entire portfolio withprimary duties relating to CRM management and compliance, external leadgeneration contract oversight and general occupancy growth from a globalstrategy perspective.HOLIDAY RETIREMENT CORPORATION - Virginia / New Hampshire / Maine 2011-2012Operator of 300 senior living facilities across the US.Regional Director of OperationsHeld full strategic and P&L responsibility for 11 independent livingcommunities in 3 states. Traveled extensively to lead teams in meeting ahigh standard of customer service and quality operations for dining andphysical plant. Directed all core business functions including marketing. . Achieved #1 ranking out of 28 regions for overall performance (2011). . Delivered $4.1M annualized revenue increase and $2.6M annualized NOI increase by growing occupancy month-over-month (2011). . Achieved an 8.8% occupancy increase as compared to previous fiscal year (2011).EMERITUS SENIOR LIVING - Florida 2005-2011One of the largest networks of assisted living, memory care, and retirementcommunities in North America.Regional Director of Operations (2009-2011)Senior Executive Director (2007-2009)Executive Director (2005-2007)Planned and implemented change initiatives including major facilityupgrades and renovations, and integration of new acquisitions. Directedbusiness activities including marketing, customer service, operations,dining, regulatory compliance, and physical plant. . Led region to #1 ranking in 2010 for: o Highest revenue per unit growth in southeast division o Best EBITDARM (NOI) growth for southeast division o Highest number of move ins from professional referralsPHARMACY HEALTHCARE SOLUTIONS - Florida, Alabama, Minnesota 2002-2004Provider of pharmacy consulting solutions to improve the profitability ofhealthcare clients.Regional Reimbursement ManagerAdministered 14 hospital-based contracts in 3 states, providing patientassistance programs. Completed quality assurance evaluations to ensurefulfillment of regulatory and company compliance requirements. . Produced 152% growth in 4 months compared to prior year.TLC LASER EYE CENTERS - Tennessee, Florida 1999-2002Provider of Lasik and laser vision correction eye surgery procedures.Regional Center ManagerDelivered strategic and hands-on leadership for business operationsincluding human resources, financial management, and P&L analysis. . Selected to mentor newly hired Center Managers, ensuring rapid ramp-up of productivity and effectiveness. . Contributed to efficiency gains by serving on advisory panel for organizational restructuring, job position transformation, development initiatives, and cost containment efforts. . Eliminated employee turnover in Florida clinic by improving employee relations and by coaching managers on effective performance management.SHARED HEALTH SERVICES - Tennessee, Virginia 1997-1999Full-service provider of hospital-based wound care and hyperbaric (HBO)centers.Director of FinanceAdvanced company's growth goals by directing all business functions of 4hospital-based HBO therapy clinics in 2 states. Developed clinic andcorporate budgets, and held P&L accountability. Supported contractnegotiations with new partners. . Contributed to development of a human resources policy and procedure manual to ensure comprehensive understanding of employee responsibilities and company obligations and requirements. EDUCATION Coursework in Health Care Administration, MILLIGAN COLLEGE - Tennessee, 1997 Training in Hyperbaric Medicine, CARRAWAY METHODIST MEDICAL CENTER - Alabama CORE Training, Licensed ALF Administrator, AGENCY FOR HEALTH CARE ADMINISTRATION - Florida, 2005-Present |
