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Click here or scroll down to respond to this candidate Candidate's Name
Weymouth, MA PHONE NUMBER AVAILABLE EMAIL AVAILABLE
CAREER PROFILE
IT Business Analysis for web-based applications, mainframe systems analysis and
programming
Outstanding analytical, execution, and monitoring skills
Ability to support multiple simultaneous projects with customers, development and testing
teams
Excel at facilitating communications between stakeholders and technical teams to
provide accurate reporting and information regarding ongoing projects and initiatives
Provide effective training and post-production support to clients and ensure that all
business objectives are met
Possess strong communications and inter-personal skills
Immediately responsive to the needs of all business collaborators
PROFESSIONAL EXPERIENCE
State Street Bank & Trust, North Quincy, MA 09/2015
12/2016
BUSINESS ANALYST
ANALYZED CURRENT STATE (AS IS) OF APPLICATIONS AS WELL AS FUTURE STATE (TO BE) FOR THE
CONVERSION TO A COMMON PROPRIETARY SECURITY FRAMEWORK; A PLATFORM TO WHICH ALL CORPORATE
APPLICATIONS WILL BE ON-BOARDED FOR THE PROVISIONING OF USER ROLES AS WELL AS FUNCTIONAL AND
DATA ENTITLEMENTS.
PRESENTED SPECIFIC APPLICATION ANALYSIS TO SENIOR MANAGEMENT AND APPLICATION TEAMS FOR
DETERMINATION OF METHODOLOGY TO BE UTILIZED
GUIDED APPLICATION TEAMS IN THE CREATION OF THE ENTITLEMENT DESIGN DOCUMENTATION USED
TO BUILD THE APPLICATION WITHIN THE NEW FRAMEWORK
BUILT & TESTED INITIAL APPLICATION IN UAT ENVIRONMENT TO ENSURE ALL ROLES,
ENTITLEMENTS, AND SEGREGATION OF DUTIES RULES WERE BEING FOLLOWED
Verizon IT Dispatch and Field Workforce Systems, Boston, MA 06/2012
12/2014
BUSINESS ANALYST
BUSINESS ANALYST ON WEB-BASED FIELD WORKFORCE DISPATCH SYSTEM, COFEE (CONVERGED
FRONT END ENGINE)
COLLABORATED WITH CLIENTS, DEVELOPMENT & USABILITY TEAMS AND AUTHORED COMPLEX AND
SYSTEMS REQUIREMENTS SPECIFICATIONS (SRS); REVIEWED WITH ALL TEAMS FOR CROSS-TEAM
DETAILED
APPROVAL OF DESIGN
SERVED AS MAIN POINT OF CONTACT REGARDING DEVELOPMENT INQUIRIES AND TESTING DEFECTS IN
A TIMELY MANNER TO ENSURE PROPER APPLICATION FUNCTIONALITY AND MEETING OF DEADLINES
PRODUCED THE DETAILED SYSTEM REQUIREMENTS FOR THE CREATION OF A NEW DISPATCH
SCHEDULING APPLICATION. THIS APPLICATION MERGED TWO SEPARATE APPLICATIONS INTO ONE UNIFIED VIEW
FOR SUPERVISORS TO MANAGE TECHNICIANS TIME.
Candidate's Name Page 2 of 3
EMAIL AVAILABLE
Harvard Pilgrim Health Care, Quincy, MA 04/2012 06/2012
PRODUCT DATA MANAGEMENT ADMINISTRATOR
CREATED MASTER VARIANTS FOR HEALTH INSURANCE PRODUCTS UTILIZING WINDCHILL PDMLINK,
A MASTER PRODUCT DATA MANAGEMENT REPOSITORY
CREATED BASELINES FOR COMPLETED, QUALITY-CHECKED VARIANTS FOR ADVANCEMENT TO
DOWNSTREAM APPLICATIONS FOR TESTING AND APPROVAL
PROMOTED VARIANTS THROUGH LIFECYCLE STATES AS NEEDED TO PROGRESS WORKFLOW
STATUSES
South Shore Hospital, Weymouth, MA 10/2011 04/2012
Dispatch Coordinator (Volunteer)
COORDINATED NEW PATIENT HELP-HOME PROGRAM THAT ENABLED PATIENTS TO SAFELY RETURN
HOME UPON DISCHARGE
COMMUNICATED SCHEDULING WITH HOSPITAL DISPATCH DRIVERS FOR TIMELY FREE TRANSPORTATION
FOR PATIENTS
RETRIEVED AND TRANSPORTED PATIENTS FROM HOSPITAL ROOMS TO HOLDING AREA, ENSURING
COMFORT DURING TRANSITION
FACILITATED FASTER TURNAROUND OF HOSPITAL ROOMS FOR ADMITTANCE OF NEW PATIENTS
Granite Telecommunications, Quincy, MA 07/2010 10/2010
BUSINESS ANALYST
PREPARED DATA RULE DOCUMENTATION FOR VARIOUS PRE-ORDERING ACTIVITIES FOR ORDER
MANAGEMENT PROJECT
DEVELOPED SYSTEM DOCUMENTATION FOR LONG DISTANCE AND TOLL FREE ORDERING RESPONSE
TELUS COMMUNICATIONS IN CANADA
FILES FROM
INVESTIGATED NON-BILLED MESSAGES WITH LONG DISTANCE CARRIERS FOR CALLS NOT REPORTED TO
GRANITE FOR BILLING
Verizon Sales & Marketing Systems, Boston, MA 05/2008 04/2010
BUSINESS ANALYST
COLLABORATED WITH CLIENTS, DEVELOPMENT & USABILITY GROUPS TO DEVELOP COMPLEX SYSTEMS
REQUIREMENTS SPECIFICATIONS (SRS). MAINTAINED UPDATES TO STATUS TOOL DATABASE FOR IMMEDIATE
PROJECT MANGER INQUIRY RESPONSE
CONDUCTED DETAILED DOCUMENTATION WALKTHROUGHS WITH APPLICATION STAKEHOLDERS AND
TECHNICAL TEAMS IN ORDER TO OBTAIN SIGN-OFF APPROVAL OF PROPOSED ENHANCEMENTS
DEVELOPED USE-CASE SCENARIOS WITHIN REQUIREMENTS DOCUMENTATION FOR TRACEABILITY TO
BRD
RESPONDED TO INVESTIGATION REQUESTS IN A TIMELY MANNER TO ENSURE PROPER APPLICATION
FUNCTIONALITY
OBTAINED AND ENTERED LEVELS OF EFFORT FOR ENTRY INTO THE CORPORATE WORK REQUEST
MANAGEMENT SYSTEM
RESPONDED TO FAST-PACED CORPORATE DIRECTION CHANGE TO ENSURE TIMELY DOCUMENTATION
UPDATES AND COMMUNICATION TO CLIENT, DEVELOPMENT AND USABILITY TEAMS
Candidate's Name Page 3 of 3
EMAIL AVAILABLE
Selected Achievements:
Account Retrieval redesign - produced the complex documentation for the creation of a
unified view of ordering and billing information in order to realize Average Handling Time (AHT)
savings by presenting the user with the information most needed within the first 30 seconds of
call initiation. Lead the effort to expeditiously respond to testing inquiries and corrections.
Reduced AHT by up to 25% thereby allowing immediate up-selling opportunities to increase
revenue
First Bill Estimator - collaborated with development and client community to produce
accurate estimates of the customers first bill when placing an order for new and modified FiOS
service; thereby reducing customer billing inquiries in ordering
Verizon Partner Solutions, Boston, MA 09/2005
02/2008
BUSINESS ANALYST
BUSINESS ANALYST ON WHOLESALE ORDER TRACKING SYSTEM, A WEB-BASED APPLICATION
PROVIDING A UNIFIED VIEW OF ORDER STATUS DETAILS FROM SEVERAL BACK-END SYSTEMS; THUS, ALLOWING
REPRESENTATIVES TO USE ONLY ONE SYSTEM RATHER THAN MANY
COLLABORATED WITH CLIENTS AND STAKEHOLDERS TO SET GOALS AND DEVELOP COMPLEX BUSINESS
REQUIREMENTS
COMPOSED TECHNICAL REQUIREMENTS FOR EXTERNAL INTERFACES AS WELL AS DEVELOPMENT OF A
HIGHLY ACCLAIMED USER INTERFACE FOR NEW FUNCTIONALITY
CONDUCTED ON-SITE TRAINING FOR ENTIRE USER COMMUNITY AND DOCUMENT POTENTIAL
OPPORTUNITIES FOR APPLICATION GROWTH
DEVELOPED QUICK-WIN SCENARIOS FOR IMMEDIATE ENHANCEMENTS AT MINIMAL COST TO VERIZON
PRODUCED AD HOC REPORTS, DATA ANALYSIS AND DATABASE UPDATES UTILIZING SQL QUERIES TO
ACCESS ALL DATABASE SCHEMAS FOR THE SUITE OF PRODUCTS WITHIN APPLICATION
PROVIDED TESTING ASSISTANCE AND SUPPORT
INVESTIGATED AND RESOLVED PRODUCTION AND TESTING ISSUES
EDUCATION
Bachelor of Science, Business Administration, University of Massachusetts, North Dartmouth, MA
Skills
Operating Systems: Windows, MAC OS X, MVS, OS/2, VM
Languages: SQL, COBOL, JCL
Software: MS Office, Sharepoint, Web Browsers, Lotus Notes, NDM, Snag-It,
Omegamon, Platinum, RACF, Endevor, Cybermation ESP
Access Methods: ORACLE, DB2, VSAM, IMS
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