Candidate Information Name Available: Register for Free Title Experience Specialist Target Location US-OH-Newcomerstown Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
PHONE NUMBER AVAILABLE
Street Address  McKinley Avenue
Newcomerstown, OH Street Address                                        EMAIL AVAILABLE

                                             SUMMARY

I have spent the last ten years working in a company that challenged me in many ways. I have
developed skills in management, customer relations, telemarketing, and technical support. I am
able to quickly discover, research and resolve issues. I am able to lead a team, attain and exceed
goals and ensure customer satisfaction. I am seeking employment with a company that will take
these skills that Ive developed and further expand on them to assist your customers and business
needs.

 Microsoft Office                                   Telesales
 Customer Service                                   Technical Support
.
                                  PROFESSIONAL EXPERIENCE

Verizon Wireless, New Philadelphia, OH                                                      2006-2016
Experience Specialist, 2014  2016
As an Experience Specialist I was in charge of the customers visit from the time they enter the
store, throughout their interaction with a sales person and after their transaction. I would manage
the floor and those customers waiting to be helped, check in and make sure everything was going
well with the sales rep and also help them with any billing, technical support, or phone setup
issues that they might have.

   Leading yearly performance rating
   Subject matter expert for systems and technical changes
   Awards for contributing to additional sales for the solution specialists

Online Customer Service/ Technical Support Coordinator, Dublin, OH 2012-2014
This online role was very rewarding yet challenging. I managed two online chats at a time
covering all areas of the business from billing questions to global technical support.

   Team leader/mentor for underperforming representatives
   Leading performance rating
   Supervisor point of contact
   Selected for team to improve processes and department policies

Marketing Coordinator, Dublin, OH 2009-2012
This role specialized in working to retain our established customer base through marketing
promotions. I also would reach out to recent disconnected customers and make offers to have
them come back to Verizon Wireless.

   New device subject matter expert
   Team leader- run meetings, monitor team follow-ups
   Team mentor
   Marketing team liaison
   Escalation and floor support
   Leadership Development program



Candidate's Name                                                                              Page Two

Interim Revenue Assurance Coordinator, Dublin, OH 2011
This was selected for this 6 month role based on my performance in my marketing coordinator
position. I was responsible for auditing credits issued by representatives nationwide for trends and
potential issues. I also would pull back erroneous duplicate credits. Another project I ran in this
role was the tracking of tablets that were being sent in for update to the new 4G technology.

   Met and exceeded quality goals month over month
   Recovered revenue in excess of $500,000

Retail Customer Service Representative, Coshocton, OH 2007-2009
This role specialized in back of the house store management of schedules, inventory, audit
management, opening and closing procedures, etc. I also was responsible for assisting customers
with billing and phone issues.

   Won 3 region awards for shrink and inventory management
   5 passing audit scores
   Numerous store awards for sales performance

Retail Sales Representative, Coshocton, OH 2006-2007
This sales role required asking customers discovery questions to then recommend a full package
of service and equipment needs.

   Met and exceeded sales goals

Mount Union College, Alliance, OH                                             2005-2006
Human Resources Intern
As an intern for the Human Resources team I was able to conduct entrance and exit interviews
and create/ run their first successful year of a wellness program for staff and professors. I assisted
with payroll, the hiring process and rewriting the employee handbook. I also managed all of the
tax documents for the students participating in work study programs.

   Employee wellness challenge success
   Successful creation of student vs. faculty games
Candidate's Name                                                                Page Three


                                           EDUCATION

                          Masters Business Administration, Marketing
                           Florida Institute of Technology, Melbourne, FL

                   Bachelor of Arts, Political Science, History, Legal Studies
                               Mount Union College, Alliance, OH
            High School Diploma
Newcomerstown High School, Newcomerstown, OH