| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name ___________________________________________
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Career Objective
Experienced, optimistic, creative, innovative, flexible, inspiring leader who brings consistent
positive sales and operations results. Seeking a leadership role in operations and/or sales in a
collaborative environment where my knowledge, skills and abilities serve to benefit your
organization.
Education
Golden Gate University-Ageno School of Business
Masters Public Administration
Graduated with high honors
San Jose State University
BA Political Science Minor History
Graduated with honors.
EMPLOYMENT HISTORY
San Joaquin County Operated Schools and Programs (COSP)
One Charter- Career Readiness Academy-Stockton, CA
Social Studies Teacher
2014-2016
Frontier Management, Portland, OR
Assisted Living, Memory Care, Independent Senior Living Provider
Regional Vice President
2014
Oversaw all operations for nine communities in California and Arizona.
Budget management (aggregated at ~$75,000.00)
Oversight of HR, training, compliance, facilities, food-service, customer satisfaction.
Utilize Montessori principles in programming for residents.
Atria Senior Living Group - Louisville, KY
Assisted Living, Memory Care, Independent Senior Living Provider
Divisional Director Life Guidance (Alzheimers Services) Operations
2013-2014
Provide memory Care operations, training, programming support for California Northern
Division Life Guidance neighborhoods. Other states and divisions as requested.
Raised Quality Enhancement scores in region by 20% support through training and
coaching, and hands-on collaboration with department teams.
Support program specialists, review programs and calendars.
Participate in recruiting and hiring and training new Life Guidance Directors.
Provide sales supports as requested.
Design monthly conference calls in programming and leadership topics.
Westmont Senior Living of Brentwood - Brentwood, CA
Assisted Living and Memory Care Services Provider
Executive Director
2012-2013
Selected to lead transition with new management group
Led and reinvented sales and marketing efforts, resulting in 25% increase in occupancy
Wrote and executed all training programs as required by California state regulations and
company policy.
Cortona Park Senior Living at Brentwood - Brentwood, CA
Assisted Living Provider
Executive Director/Administrator/Chief Marketing Officer
2007-2011
Led efforts to open 120 unit assisted living community from construction. Budget of
$35,000,000. Project completed on time.
Created public relations efforts to draw attention to new senior community - 100%
occupancy achieved one year ahead of projections.
Hand-picked and trained effective and efficient management team - 90% retention over
five years.
100% regulatory compliance throughout tenure
Trained and coached sales team - ranked first in sales in division; third nationally, of 600
communities.
Effective financial management - exceeded annual NOI by 805%; ranked first company-
wide.
Designed and delivered training programs for all staff positions - 91% customer
satisfaction.
Altcare, Inc.
The Creeks Alzheimers and Dementia Care Centers - Berkeley, CA
Alzheimers and Memory Care Provider
Vice President of Sales and Marketing
2002-2005
Increased annual revenue by 25%.
Built occupancy to 100% with a waiting list within 60 days.
Exceeded projected monthly census budget by 15%.
Networked with diverse community members, including medical professionals -
increased referral relationships and company visibility - resulting in company becoming
the go-to provider.
Coached, encouraged, counseled, supervised and trained community level sales and
marketing staff - resulting in long-term census stability.
Conducted community-level marketing and sales function where necessary - created
cohesive and can-do team of sales professionals.
Director of Community Relations 2002-2004
Conducted comparative market and SWOT analysis.
Wrote advertisements for senior care directories.
Facilitated monthly support group and staff training - resulting in 95% family/resident
satisfaction.
Provided compassionate counseling and education for families and community about
dementia and related issue - resulting in 100% occupancy throughout entire tenure as
Community Relations Director
Westlake House-Leisure Manor - Manteca, CA
Assisted Living, Memory Care Provider
Executive Director/Administrator
2004-2005
Reduced overhead through realigning staffing by $300,000.
Hired new department heads with strong customer service attitude.
Implemented production training and customized the menu system to match resident
tastes and preferences - resulted in resident satisfaction score increase from 65% to 90%.
Worked in collaboration with CEO to develop new programs, beautify grounds, and hire
well-trained, educated staff in preparation for sale of community - resulted in profitable
sale.
COMMUNITY SERVICE
City of Brentwood Arts Commissioner - Appointed 2008-2010
Appointed Vice Chair Brentwood Arts Commission 2011
Chair Brentwood Arts Commission 2012
Director, Brentwood Chamber of Commerce- 2010-2011
Member of California Assisted Living Association University Outreach group
TRIAD- City of Brentwood Senior Safety Commission representing the Assisted Living
sector
Habitat for Humanity Volunteer
Volunteer for AIDS Ride of California
|
