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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE
Round Rock, TX Street Address EMAIL AVAILABLE
SUMMARY
An accomplished Information Technology Management Professional with
comprehensive experience managing all phases of the software development lifecycle.
Exceptional analytical skills; a strong, quality and results-producing leader. Highly
knowledgeable in business principles and processes providing excellent liaison between
Business and Technology. Deliver global solutions that drive and strengthen customer
experience through streamlined processes. Experience in:
Project Management Software Management Requirements Management
Release Management Process Engineering Business Analysis
Cloud Computing Quality Management Systems Development Lifecycle
Agile Framework
PROFESSIONAL EXPERIENCE
Xerox State Healthcare, LLC, Austin, Tx 2013 to
2016
Program Manager
Managed Project implementations of Medicaid Systems for multiple States, including
Texas, Alaska and New York.
Created/provided input into Project Management Documents Disaster Recovery;
Business Continuity; Testing; Privacy and Security.
Managed the implementation of the Business Continuity plan.
Performed Business Analysis and Process Engineering for problematic
implementations.
Round Rock, TX
DELL INC., 2000 to
2013
Program Process Management Consultant (2008 to 2013)
Managed requirements definition and implementation for feature/components of Cloud
Computing using the agile framework and the SCRUM process. Developed a Quality
Management process and managed over 20 users through user acceptance testing and
post-implementation.
Defined one of the first systems built, industry wide, to allow customers to purchase
cloud services through the web.
Process engineered the merging of several company acquisitions into Dells
environment and incorporated the new services into Dells Managed Services
portfolio.
Managed projects from initiation through implementation ensuring on time delivery
of new offers to the Dell portfolio.
Evaluated external systems to determine if they met requirements to support Dells
sales and billing needs effectively preventing unnecessary purchases.
Dell Managed Services Consultant (2003-2007)
Managed the design and delivery of managed services. Managed customer
engagements. Managed internal and external cross-functional delivery teams. Defined
and implemented best practices for our clients. Built and managed release management
and change management processes.
Candidate's Name EMAIL AVAILABLE Page Two
Advised global teams in the implementation of a global customer relationship
management (CRM) application.
Managed global/cross-functional IT teams during the transition and implementation
of customer accounts to Dells CRM. Customers included Boeing, Honeywell,
Bombardier, AXA, and Citi.
Provided analytical expertise in disclosing problems to the customer and providing
the best possible solution.
Received an award for contributing to the 1 st customer launch of our CRM
application.
Programmer Analyst (2000-2003)
Managed the relationship between Business and IT for the implementation of a web based
Service Desk for technical support staff. Managed the development team to implement the
Service Desk in Japan. Managed the relationship with the business to consolidate disparate
help desks.
Gathered requirements for initial release by leading design sessions with the business
users.
Managed as the technical lead for all releases of the Service Desk into all global
locations.
Managed communication with the Japan team throughout the development effort.
EDS, Round Rock, TX 1995 to 2000
Software Development Manager
Managed the development and delivery of a claims management system (CMS) for the
State of Texas Mental Health and Mental Retardation (MHMR). Managed scope and
customer expectations. On time delivery, within budget. Managed team of 12 developers
and 8 testers.
Defined processes and procedures that improved the efficiency for providers to
submit claims for reimbursement by the State.
Improved efficiency of provider submission by 100% through automation.
Minimized provider fraud through automated checks and balances.
Met all state government requirements and received 100% client satisfaction.
EDUCATION
Bachelor of Science, Computer Science
Lamar University, Beaumont, TX.
PROFESSIONAL CERTIFICATIONS
ITIL Practitioner in Support and Restore concentration, 2007
ITIL, 2007
Lean Six Sigma Greenbelt, 2015
COMPUTER SKILLS
Microsoft Windows Word Excel
PowerPoint Project Office Visio
Quality Center Zephyr Jira
VMware
ASSOCIATIONS AND AFFILIATIONS
Computer Honor Society Member
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