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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE
Street Address NE Kane Drive #103
Gresham, OR Street Address
EMAIL AVAILABLE
Objective
Seeking a position in a progressive organization that offers a friendly, professional environment as well as opportunities to build off my current skills and advance with the company until retirement. .
Previous Experience
4/2015-11/2015
Aetna Disability and Absence Management
Portland, Oregon
Call Center Customer Service Representative
Duties: Provided customer service to members/patients who have filed a long- term disability, short-term disability and FMLA claims. I collected and provided related information as well as provided support to the Disability Benefit Managers and Leave Coordinators. I was also able to maintain a consistent above average score on my weekly and monthly evaluations and monitoring reports.
8/2013-3/2014
Portland General Electric
Tualatin, Oregon
Call Center Customer Service Representative
Duties: Provided customer service to customers calling in to the call center. My assistance included: starting, stopping and moving electrical service, credit and billing issues and investigating high bills for customers. I was able to maintain a consistent above average score on my weekly and monthly evaluations and monitoring reports.
8/2011-5/2013
Active TeleSource Group, LLC
Project: NW Natural Customer Service
Milwaukie, Oregon
Call Center Customer Care Representative
Duties: I took over 100 inbound calls daily assisting NW Natural customers with customer service issues including: opening accounts for new customers, closing accounts, assisted in all billing and service related issues. I was able to maintain a consistent above average score on my monthly evaluation and monitoring report.
2/2009-2/2011
Lincoln Heritage Funeral Planning
Tigard, Oregon
Call Center Planner/Scheduler
Duties: I was responsible for managing the calendars of the Family Counselors for over 400 Funeral Homes across the country.
2/2006-8/2008
USF Reddaway
Clackamas, Oregon
Call Center Senior, Customer Service Representative
Duties: Responsible for assisting customers in all aspects of their freight needs. Assisted clients in tracking and tracing lost and damaged freight. Assisted clients in filing claims as well as billing issues.
7/2005-1/2006
Chinook Trading Company/Asia Direct Marketing, LLC
Lake Oswego, Oregon
Account Manager
Duties: Responsible for assisting my clients with design and production of foot ware. I was the liaison between the factories in Asia and the client.
11/2004-6/2005
Newton & Associates, LLC
Senior Account Executive
Duties: Responsible for contacting company CFO's, President's, Corporate Controller's, etc., to prospect for new clients and assist them in their immediate commercial collection needs. I was also responsible for meet and/or exceeding my monthly goals and quotas.
2/2001-7/2004
NCO Financial Systems, Inc.
Beaverton, Oregon
Senior, CSD(Client Sales Division) Account Executive
Duties: Responsible for selling commercial collection and legal investigative services to 400-600 existing clients nationwide, as well as contacting company CFO's, President's, Corporate Controller's, etc., to continuously prospect for new clients. Aside from handling my client's obvious collection needs, a larger part of my job was to educate my clients on the most effective way to utilize my company. I was also responsible for meeting and/or exceeding my monthly goals and quotas.
2/2000-2/2001
The Rheinlander/Gustav's Restaurants
Portland, Oregon
Dining Room Manager/Hiring Manager
Duies: Responsible for approximately 40+ employees from interviewing to termination. Assisted in all daily operations. Responsible for scheduling, performance reviews, labor costs, budgeting and coaching to enforce company policies. I was responsible for recruiting, hiring and training all dining room staff.
4/1999-2/2000
Morton's of Chicago
Portland, Oregon
Certified Server
Duties: Tried out for, and achieved a position on Morton's "server team", exceeding our guest's expectations for quality food and outstanding service.
8/1997-4/1999
Stuart Anderson's
Milwaukie, Oregon
Server
Duties: Preformed standard server duties for a family steakhouse.
10/1996-6/1997
The Portland Steak & Chophouse
Portland, Oregon
Server
Duties: Held a position on the server team of a high-end steakhouse.
5/1993-9/1996
Tiffany Food Service/Mult. Greyhound Park/Club Skyview
Fairview, Oregon
Dining Room Manager/Hiring Manager
Duties: Managed thirty-two servers and thirty busser in two separate floors, considered to be two separate restaurants. The third floor consisted of a 'pub-like' atmosphere and the fourth floor consisted of a four star dining room, seating up to one thousand guests. Responsibilities included: scheduling, performance reviews, labor costs, budgeting and coaching to enforce company policies. I was responsible for recruiting, hiring and training staff for all 3rd and 4th floor dining rooms.
1/1989-5/1993
The Oasis Nightclub
Milwaukie, Oregon
Bar Manager
Duties: Responsible for all operations of a full service country bar and nightclub.
Education:
1996
Clackamas College of Business
Clackamas, Oregon
Course: Business/Marketing
I completed a 9 month course dealing with several different aspects of business/marketing.
1994
Columbia College of Business
Clackamas, Oregon
Course: Paralegal
I completed an 18 month course dealing with legal issues, legal terminology, computer programs and legal investigation.
1993
College of Legal Arts
Portland, Oregon
Course: Court Reporting
I completed an 18 month course dealing with writing phonetically, legal issues, terminology, computer programs and legal investigation.
Skills/Qualifications
* minimum typing speed of 40 words per minute with excellent spelling and grammar.
*Strong understanding of Google and web Technologies.
*Excellent written and spoken English language communication skills.
*Strong analytical, problem solving and troubleshooting skills.
*Excellent judgement perspective.
*An excellent team player who is able to also work independently.
*Proven ability to deal with problems and solve them effectively.
*Very customer service focused and able to deal with customers in a friendly and polite manner.
*Excellent problem-solving and conresolution skills skills when dealing with escalated situations.
*Passionate about customer service and being an advocate for our customers.
*Positive, upbeat, solution oriented mentality.
*Hard-working and successful in a fast-paced environment - adaptive to change.
*Punctual and reliable.
*Patient, and pathetic and confident.
*Maintains openness to work flexible hours as required.
*Capable of passing a criminal background check .
*Experience in all MS applications.
*Experience and familiarity using Android applications.
Summary
* 8+ years of business to business Sales experience.
* 8+ years of experience in Customer Service Call Centers .
* 15+ years of Food and Beverage experience.
* 10+ years of experience in Managementt.
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