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RESUME


Candidate's Name  GROVER
Date of birth            	: 3rd November, Street Address
Marital Status          	: Married
Nationality		: Indian
Contact no.               	: PHONE NUMBER AVAILABLE
e-mail address          	: EMAIL AVAILABLE
Passport no.              	: H4295999
Residence address	: Flat No 802, Building 2, 883 Shuicheng Road (Oasis Riviera), near Tianshan Road, Shanghai


Objective

To pursue career in the field of teaching working towards the achievement of personal growth & at the same the time contributing towards the organizational goal as well.

Work experience

Worked as faculty at Care  N  Learn (Primary School) in Doha, Qatar from July 13 till May 16.

Worked as faculty at Tiny Toddlers (Kindergarten only) in Lagos, Nigeria from May 11 till August 12.

Worked as Centre Manager with NIIT (franchisee partner SCPL) from January 08 till August 09.

NIIT / franchisees are premier institutes providing IT education. Duties involved :-
 	Manpower planning in terms of back office & front end allocation.
 	Responsible for overall functioning of centre.
 	Moments of truth, maintaining guest database & feedback summary
 	Training staff and giving inputs of the following: -
ϖ	Standard operating procedures
ϖ	Target setting & coaching front end team to achieve it
ϖ	Communication skills:- Standard phrases, day to day      operational communication requirements
ϖ	Maintaining training record sheets   topics covered, inputs given, total man hours of training given, ascertaining training requirements for further sessions
ϖ	Adherence to audit compliance norms laid

Worked as Business Manager with NIIT (franchisee partner SCPL) from January 06 till November 07. NIIT / franchisees are premier institutes providing IT education.

     Worked as Computer Course faculty with Gyan Mandir Public School, New Delhi (part of NIIT@School program) from January 04 till December 05.

 	   Worked as Computer Course faculty with M.R.V Public School, New Delhi (part of NIIT@School program) from July 02 till December 03.


Professional Qualification

     Diploma in Computer Application from one of the premier institutes of India, National Institute of Computer Technology, New Delhi.

Academic Qualifications

Bachelor of Arts from Delhi University in 2001
Passed D.S.S.C.E. (C.B.S.E.) from Indira Ideal Sr. Sec. School, New Delhi in 1998
Passed D.S.S.E. (C.B.S.E.) from Lawrence Public School, New Delhi in 1996

Languages known: - Hindi & English

Hobbies: Listening to music

References: Available as needed



Declaration
I hereby declare that all the particulars furnished by me herein are true to best to my knowledge & belief & nothing has been concealed by me


									(Candidate's Name  Grover)