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Name: YU HANXIN
Age: Street Address
Nationality: Singaporean
Contact Number: PHONE NUMBER AVAILABLE
Address: Block 3 Beach Road
#16-4819
Singapore 190003
Email: EMAIL AVAILABLE
OBJECTIVE ------------------------------------------------------------------------------------------
Position to allow presentation of customer service and
communication skills achieved from years in the sales industry and relevance.
PROFILE ----------------------------------------------------------------------------------------------
Outspoken nature with a penchant for continuous learning and
upgrading. Accustomed to handling human related situations in
diplomacy and patience.
Motivated and passionate to serve proven from years of experience
attained from the sales line.
Versatile and flexible able to adapt to different working
environments quickly, equipped with competent and excellent team
building skills.
Trilingual in English, Mandarin and Korean.
PROFESSIONAL EXPERIENCE -----------------------------------------------------------------
Customer Service
Build a strong list of clientele through service of passion and patience.
Quick to pick up customers tastes and preferences.
Detail Organization
Able to fulfill day-to-day operations with concise attention crucial for business activities.
EMPLOYMENT HISTORY -----------------------------------------------------------------
PRADA/Dolce Gabbana Singapore
Sales Associate for PRADA & Dolce Gabbana Singapore
April 2013 May 2015
 Develop marketing ideas and record and maintain client preferences
 Giving advice and guidance on product selection to customers.
 Generate ideas to maximize sales to achieve or exceed sales goals
 Responsible dealing with customer complaints.
 Discuss quality, type and number of merchandise required for a particular purchase
 Explain the advantage and use of merchandise to customers
 Quote discounts, prices, as well as trade-in allowances, credit terms, delivery dates and warranties
 Build customer confidence by offering them suggestions and opinions
 Document sales by creating and updating customer profile records
 Develop and maintain strong communication with buying offices and customers
 Act as the face of the company at seminars, media screenings and marketing conferences
 Monitor brand movement, pricing and distribution penetration
 Build and sustain business relationships with key accounts within assigned areas
 Organize events such as consumer sampling, concerts, after-parties and movie premiers
 Represent company and its products and services to the media and customers in a positive manner
 Plan and implement awareness creating programs to reach out to potential customers
 Study the company s marketing goals and objectives and organize trade initiatives
Face and Body Pte Ltd
Marketing & Website Management
2011 2012 (Project Based/Part-time)
Photo-taking/editing of photos/managing online store website.
(www.faceandbody.sg)
Chivas Regal and Absolute Vodka ambassador
Sales Associate
2008 2010 (Part-time@ Changi Airport transit in all terminal 1,2,3)
Work with the sales and marketing departments to understand the company s goals and missions
Advise customers on care and utilization of merchandise
Relay customer feedback to the company in anticipation of improving products and services
Be involved in stock control and management.
Answering queries from customers.
Demonstrate live how merchandise works
Advice customers on suitable goods to purchase
Assist customers in making selection from the diverse range of products available
Recommend merchandise based on the individual requirements
Working within established guidelines, particularly with brands
Assist in creating and installing marketing displays and ensuring that brand advertising material is placed in a strategic manner
Raffles Hotel
Banquet Waiter
2006 2007 (Part-time)
Set up banquet rooms by ensuring that buffet tables and guest tables and chairs are properly dusted, cleaned and clothed
Place dishware and flatware on tables in an aesthetic manner
Greet and welcome guests as they arrive and assist them in finding the right tables for themselves and family members
Serve water or welcome drinks as soon as guests have sat down
Assist in the setup of buffet table by ensuring that food items are properly placed and that any dish that has run out, is refilled promptly
Ascertain availability of cutlery such as serving spoons and forks on the buffet table
Serve food and beverage items to guests on their tables and fulfil requests for additional servings
Quickly remove dishes as soon as guests have finished eating their course and supply new ones
Clear away soiled dishes and glasses and ensure that they are transported to the kitchen area in a timely manner
Take off dirty tablecloths and replace them with freshly laundered ones
Ascertain that the floor in the banquet area is properly cleaned after each event
Stock up on extras such as condiments and napkins
EDUCATION BACKGROUND -----------------------------------------------------------
Management Development Institute of Singapore (MDIS)
Diploma in Tourism and hospitality management
2007 2010
Balestier Hill Secondary School
Cambridge N Level
2003-2006
Hong Wen Primary School
PSLE
1997-2002
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