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OBJECTIVETo obtain a challenging position with a successful company that will allowme the opportunity for professional growth, while utilizing my proventechnical and interpersonal skills to meet and exceed the company goals.PROFESSIONAL SKILLSTechnical   Office     BookkeepingWindows XP/2000/7/8/10 Keyboarding (60 WPM)  Payroll CalculationsMS Office 2010-2016    Business Letters/Memorandums      Accounts PayablePerforce    Filing     Accounts ReceivableDreamweaver Spreadsheets     LedgersGIT/SVN     Multi-line Telephone Systems     InvoicesAndroid (all versions) Time ManagementMobile device testing  Ten Key (200 KPM)Common Browsers  SalesiOS (all versions)     FaxAndroid development    CopierPhotoshopTCPPC Hardware802.11b, g, n, acHTML/PHP/MySQL/JavaPython/PerlIDEN/GSM/UMTS/CDMA/LTEMetastormJiraLinuxATTRIBUTES    . Self-disciplined versatile individual with a strong team orientation.    . Excellent customer service skills, PC skills, writing, and      communication skills.    . An adaptable learner with the ability to multi-task and pay attention      to detail.    . Proven abilities to work in fast pace environments, maintain client      loyalty, and grow client relationships.    . Experienced in project management, team building, staff motivation,      and leadership.    . Knowledge and experience with knowledge management systems, basic      programming, MS Office and multimedia software.    . 100% positive attitude!EDUCATIONBusiness Computer Training Institute, Fife, WA     December, 2001Certificate of Completion in Integrated Computer ApplicationsNRI, Washington, DC    1998Computer Programming (Basic, C, and Visual Basic).EXPERIENCEWireless Data Tech Support, WDS Global, Kirkland, WA     06/2005 - 03/2017    . Helped create, edit, update, and maintain four internal and two      external knowledge databases.    . Personally researched, tested, and authored over 1000 how-to, faq, and      troubleshooting articles.    . Designed a web site to test the capabilities of mobile devices.    . Performed over 600 capabilities tests per device on over 1000 mobile      devices and maintained a database of results.    . Created many tracking spreadsheets to improve team productivity.    . Answered High volume of calls in a large inbound call center.    . Provided Tier 3 Data tech support for Verizon Wireless customers.    . Troubleshot PDA, Broadband cards, Laptops, Desktop PCs, and Mobile      phone issues.