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Candidate's Name
Customer Service Rep. With Years of Experience.

Dothan, AL
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE

Authorized to work in the US for any employer


WORK EXPERIENCE

Sales Representative
Wireless Advantage Communications - Dothan, AL - June 2015 to Present
Responsibilities
Responsible for inputting personal information for each customer, as well as answering all questions needed
via customer/phone, handling customer transactions, and sales, being responsible for cash, and cash drawers,
as well as taking deposits to the bank daily, I am responsible for doing an inventory count daily, to ensure that
all devices were accounted for, and responsible for providing excellent customer service to every customer
every time, and building a customer base by providing a great experience for all customers.

Accomplishments
I reached the accomplishment of maintaining the same sales quota as a senior representative within my first
3 months.

Skills Used
-data entry
-customer information
-multi line phone calls
-customer communication
-customer service

Shift Manager
TA / Petro - Marianna, FL - August 2009 to January 2015
As a team member of TA / Petro I was responsible for handling safe deposits, ensuring excellent customer
service to each and every customer, taking and relaying messages as needed, ensuring all jobs were being
performed accurately, handling customer service issues, counting and balancing cash drawers, taking and
reporting inventory, and completing any tasks requested as needed.
SKILLS

 Multi-line phone talent
 Credit card processing
 Proficient in cash management
 Strong client relations
 Exceptional communication skills
 Strategic sales knowledge
 Cash flow management
 Shipping and receiving professional
 Quick learner
 MS Windows proficient
EDUCATION

Bachelors in Criminal Justice
University of Phoenix


SKILLS

Microsoft (5 years), Customer Service (5 years), Phone Skills (2 years), Typing (6 years)


ADDITIONAL INFORMATION

Professional Skills
Motivated customer service specialist with more than 5 years retail experience in a fast-paced, team-
based environment. Qualified with 5 years in fast-paced customer service and call center environments.
Personable and professional under pressure. Driven to exceed sales goals and build long term relationships
with customers. Delivers positive experiences through high-quality customer care. I have 5+ years of customer
service/management experience. I am the type of employee that believes in making each customer feel like
a person, rather than just another check out. I have the ability to always come to work with a professional
attitude. I have the ability to provide excellent customer service skills. I am able to work all Microsoft programs
without training. I have the ability to take, deliver, and manage messages as needed. I am able to handle
customer service issues without attitude. I am able to input information electronically.