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                                            Candidate's Name
                                             Street Address  10 STTH



                                          COVINGTON, LA Street Address
                                             PHONE NUMBER AVAILABLE
                                         EMAIL AVAILABLE




                                             OBJECTIVE
A CHALLENGING AND RESPONSIBLE POSITION WHICH WOULD EFFECTIVELY UTILIZE PRIOR EXPERIENCE AND ABILITIES
OFFERING OPPORTUNITIES FOR PROFESSIONAL GROWTH.




                                                EDUCATION
                                               HIGH SCHOOL
                                                  GED
                                              AVEDA INSTITUTE


                                             STRENGTHS
                                STRONG ORGANIZATIONAL AND DETAILED-ORIENTED SKILLS

                                     EFFECTIVELY HANDLE MULTIPLE TASKS
                                INDEPENDENT WORK WITH MINIMAL TO NO SUPERVISION
                  EXCEPTIONAL COMMUNICATION SKILLS AIMED AT CONFLICT MANAGEMENT AND RESOLUTION

                     ENCOURAGING ATTITUDE WITH A STRONG CAPABILITY OF INSPIRING OTHERS


                                            WORK HISTORY
GILSBAR
COVINGTON, LA
DECEMBER 2014-JANUARY 2017 TELEMARKETER AND BENEFIT REPRESENTATIVE- RESPONSIBILITIES AS
TELEMARKETER INCLUDED MEETING A TOTAL OUTGOING CALL GOAL PER DAY CALLING ATTORNEYS AND CPAS WHILE
RECITING A SCRIPT AS THE STARTING POINT TO RECEIVE NEW SALES FOR PROFESSIONAL LIABILITY INSURANCE. HELD
THAT POSITION FROM DECEMBER 2014 -JANUARY 2015. AS A BENEFIT REPRESENTATIVE RESPONSIBILITIES INCLUDED
TAKING INCOMING CALLS IN THE CUSTOMER CONTACT CENTER, PROVIDING ENROLL ASSIST SERVICES FOR QUITE A FEW
GROUPS ENROLLING IN BENEFITS THROUGH THEIR EMPLOYERS, PROVIDING INFORMATION SUCH AS BALANCE AND CLAIMS
INFORMATION FOR THE MEMBERS FLEXIBLE SPENDING ACCOUNTS, ANSWERING BENEFIT QUESTIONS, MAKING ACCURATE
AND CONSISTENT PHONE RECORDS FOR EACH INCOMING CALLS. MY GOAL WAS TO PROVIDE THE BEST CUSTOMER
SERVICE EXPERIENCE FOR OUR MEMBERS AND DOING ALL I COULD TO ASSIST IN THEIR NEEDS.
TYPE OF SOFTWARE USED : MICROSOFT EXCEL, MICROSOFT WORD, MICROSOFT OUTLOOK. GENELCO ; ENROLLMENT
SITES USED: EVOLUTION 1, SAGITTA, TBX, SMARTBEN, C-FACTOR, EMPLOYEE NAVIGATOR, SELERIX




BRIDGE HOUSE / GRACE HOUSE
NEW ORLEANS, LA
OCTOBER 2012 -DECEMBER 2014 RESIDENTIAL ADVISOR (RA)- RESPONSIBILITIES INCLUDE MAKING AND FILING
CLIENT FILES, MAKING AND OBTAINING ACCURATE AND UP TO DATE MEDICAL SPREADSHEETS, GIVING OUT MEDS TO
CLIENTS AT DESIGNATED TIMES, MAKING ACCURATE SHIFT REPORTS AFTER EVERY SHIFT AND OVERLOOKING THE USE OF A
THERAPEUTIC COMMUNITY.
TYPE OF SOFTWARE USED : MICROSOFT EXCEL




LEE AARON & ASSOCIATES
MANDEVILLE, LA
APRIL 2010 - OCTOBER 2010 SECRETARY - RESPONSIBILITIES INCLUDED ANSWERING ALL INCOMING CALLS ON A
MULTI LINE PHONE, PREPARING AND MAILING INVOICES, COLLECTING PAYMENTS ON DIFFERENT ACCOUNTS, MAKING
COLLECTION CALLS, SCANNING AND FAXING INVOICES AND RECEIPTS, MAKING DAILY DEPOSITS.
TYPE OF SOFTWARE USED : QUICKBOOKS AND SPREADSHEETS


JACQUELINES FAMILY HAIR STUDIO
MADISONVILLE, LA
JANUARY 2007 - JUNE 2007 RECEPTIONIST - RESPONSIBILITIES INCLUDED SETTING ALL STYLISTS APPOINTMENTS,
INVENTORY, PAYROLL, ORGANIZING ALL PRIVATE PARTIES BOOKED WITH THE SALON, MAINTAINING AN UPDATED RECORD OF
ALL CLIENT INFORMATION AND MAKING DAILY BANK DEPOSITS.
TYPE OF SOFTWARE USED: QUICKBOOKS


BODY SUGARING USA DAY SPA
MADISONVILLE, LA
FEBRUARY 2006 - JULY 2006 RECEPTIONIST - RESPONSIBILITIES INCLUDED ANSWERING A MULTI-LINE PHONE,
SETTING UP ALL THE THERAPISTS SERVICE APPOINTMENTS, INVENTORY, PREPARING ALL CLIENTS FOR THEIR UPCOMING
SERVICE, AND TO KEEP CURRENT ALL CLIENT AND BUSINESS FILES. ALSO PREPARING ALL CASH AND CREDIT CARD
REPORTS AFTER CLOSING FOR BANK DEPOSITS.
TYPE OF SOFTWARE USED: QUICKBOOKS, MICROSOFT WORD AND WORDPERFECT


LOUISIANA GRILL RESTAURANT
MANDEVILLE, LA
OCTOBER 2003 - FEBRUARY 2005 SERVER AND BARTENDER - RESPONSIBILITIES INCLUDED RESTOCKING AND
RECORDING LIQUOR INVENTORY, ALL ASSIGNED PREP WORK BEFORE EACH SHIFT, GENERAL CLEANING DUTIES IN THE
DINING AND BAR AREA. ALSO ACCOMMODATING ALL OF THE CUSTOMERS NEEDS ENSURING A PLEASANT DINING
EXPERIENCE.




APPLEBEES NEIGHBORHOOD GRILL
COVINGTON, LA
DECEMBER 2001 - OCTOBER 2003 SERVER - RESPONSIBILITIES INCLUDED ASSIGNED KITCHEN PREP WORK BEFORE
SHIFT, ALL REQUIRED CLEANING DUTIES IN MY ASSIGNED SECTION, AND ATTENDING TO ALL THE NEEDS OF MY CUSTOMERS
AS WELL AS ANY OF MY CO-WORKERS CUSTOMERS. ALSO PREPARING A DETAILED REPORT OF MY CASH AND CREDIT CARD
SALES FOR THE SHIFT.




                                           REFERENCES
                         DONNA BOB-SEMPLE - MANDEVILLE, LA 98563-6603
                       QUSONDA MERMILLOD - MANDEVILLE, LA PHONE NUMBER AVAILABLE
                       JACKIE EUPER - ABITA SPRINGS, LA PHONE NUMBER AVAILABLE
                       MEGGAN GARRICK - COVINGTON, LA PHONE NUMBER AVAILABLE