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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
Mobile: PHONE NUMBER AVAILABLE
E-mail: EMAIL AVAILABLE
Objective - Organized and motivated Customer Care associate with 10+ years of experience looking to
apply my interpersonal and customer Service skills in various environments. I am personable and reliable
and will prove to be an asset to the company.
Work Experience
L Brands Direct, Kettering, OH 2007 2017
Quality Assurance Specialist 2013 2017
Identify data needs for testing
Ability to create test outlines and test cases from requirement documents and
comps for new functionality with negative and positive test flows
Productively executed test cases across several phases of projects such as; Smoke
testing, FIT (Functional Integration Testing), UAT (User Acceptance Testing) and
Regression testing
Communicate road blocks quickly to prevent negative impact on the project
Validate completeness of corrected defects before and after launch of code
Provide testing updates to testing and development leadership
Effectively worked with Business Analysts and Product Managers to meet
deliverable deadlines for various projects
Utilization of Excel and Access to track test cases as well as progress on tasks for
projects
Provided post-implementation support for all deliverables
Participated in pilot projects for technology enhancements such as Project Direct
Connect, Checkout Enhancement, IVR Enhancement, International Checkout and VS
Mobile App
Senior Customer Care Representative 2010 2013
Respond to customer inquiries regarding products, pricing and order status for
both store and website purchasing
Correspond effectively with customers via email
Resolve escalated customer complaints and concerns ensuring loyalty
Review and make changes to customer account as requested
Record issues of Customer contacts and actions taken
Customer Service Representative 2007 2010
Correspond effectively with customers via phone
Resolve escalated customer complaints and concerns
Assist customer with exchanges and return
Fazolis, Kettering, OH 2006 2007
Cashier
Greet Guests
Recommend meals and add-ons
Answer Menu Questions
Complete payment transactions and process orders
Keep the front counter area clean, neat and stocked
Ensure customer satisfaction
9th District CDC CME, Los Angeles, CA 2001 2004
Administrative Associate
Assist in Daily office needs to include but not limited to answering phones,
reviewing and answering emails and distributing mail
Prepare, maintain and manage interview schedules and correspondence for
incoming students
Review applications and assessments for completeness
Store, organize and manage both program and student files
Compile and send new to student information to WIA officials
Coordinate meetings and Conference Calls as needed
Skills:
Software: Microsoft Office; HP Quality Center (Application Lifestyle Management);
SAP; JIRA; VMware; Mac and Windows Operating systems
Leadership: Strong ability to manage task requirements ensuring deadlines are met. Exceptional
oral and written communication skills. Strong ability to provide coaching and training for on
boarding new associates. Adapt quickly to new technology, procedures and techniques.
References Available Upon Request
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