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Click here or scroll down to respond to this candidateCurriculum Vitae
Candidate's Name
Dubai,
UAE
Tel: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
Key Areas of Expertise
Responsible for all pertinent matters affecting guest service and hotel operations
and to maximize hotel revenue while deliver excellence at every opportunity.
Assists the General Manager with the oversight of all aspects of Property Management in
accordance with Hotel mission statement, including maximization of financial performance, guest
satisfaction, and team development within established quality standards.
Professional with a solid Rooms Division background and excellent customer
relations, problem solving and time management skills.
Proactive, an innovative thinker with the ability to lead, motivate and improvise in all
situations and
possess the following competencies:
Develop people talents/ Delighting Guests/Drive business/deliver results/ Understanding
the Business/ Adaptability/ Influencing Outcomes/ Valuing Diversity/ Leading
People/ Team Building.
Professional Experience
Feb 2016 - Present Elmetia Group- Hospitality Division - Dubai
Position: Director of Operation
Managing day-to-day activities, analyzing statistics and reading and writing reports.
Interacting with managers of different areas of the company, presenting findings to
stakeholders and higher management as well as training and supervising new employees and
tracking and measuring staff performance.
Planning and controlling change.
Managing quality assurance programmes.
Researching new products/technologies for hotels and alternative methods of efficiency.
Setting and reviewing budgets and managing cost.
Overseeing inventory, distribution of goods and facility layout.
ATANA Hotel Dubai
Sept/2015 Dec/2015 Position: Director of Rooms
828 Bedrooms. (PRE-OPENING TEAM)
Manages the hotel in the absence of the General Manager.
Oversees overall day-to-day hotel operations as delegated by the General Manager.
Participates in the development of short-term and long-term financial and operational plans
for the hotel which support the overall objectives of the Company.
Assists General Manager/DOSM/RM with the execution of marketing, forecasting,
budgeting, sales, and operational activities, producing results that meet or exceed the hotels
business plan.
Maintains reservations systems such as Yield Management System and Property
Management System.
Assists General Manager with the monitoring of the performance of the hotel through
verification and analysis of guest satisfaction systems and financial reports. Suggests and
implements corrective actions.
Maintains product and service quality standards by conducting ongoing evaluations and
investigating complaints. Suggests and implements corrective actions.
Creates an operating environment that assures consistent guest satisfaction. Ensures
proper handling of guest complaints.
Ensures implementation of appropriate technology solutions to increase customer service
and hotel revenues.
Ensures the efficient and effective operation of the Housekeeping and Front Office
departments.
Establishes and maintains a pro-active human resource function to ensure employee
motivation, training and development, wage and benefits administration, and compliance with
established labor regulations.
Supervises and motivates designated employees; carries out supervisory responsibilities
in accordance with the Companys policies, training programs, and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
Understands the government regulations affecting hotels operations, ensuring hotel is
operated in compliance with all applicable laws, ordinances, regulations, and requirements of any
local rules or municipal authority.
Ensures good safety practices of employees and guests, assisting in the maintenance of
proper emergency and security procedures.
Ensures implementation of applicable preventive maintenance programs that protect the
physical assets of the hotel.
April /2008 August/2015 Radisson Blu, Dubai Marina
Position: Front Office Manager
152 Bedrooms. (PRE-OPENING TEAM)
Manages the hotel operation in the absence of the General Manager.
controlling the availability of rooms and the day-to-day functions of the Front Office, such
as handling guest arrival and departure and information requests.
Controlling room assignments, greets and registers guests and fulfills requests for special
services, such as meetings or transportation.
Working closely with HODS to find ways of improving the guest experience.
Champion of the hotel CRM, handling the hotel loyalty program.
Champion of the QPR (Quality Performance Review) assigning self-assessments to
HODS to maintain their areas as per the hotel standard and policies.
In charge of the hotel online guest feedback system (Medallia).
In charge of the Revinate system, handling all guests reviews and feedback.
In Charge of operation of meetings and events, handling and controlling functions and
corporate guests requirements.
In charge of the security department, ensures good safety practices of employees and
guests, assisting in the maintenance of proper emergency and security procedures.
Understands the government regulations affecting hotels operations, ensuring hotel is
operated in compliance with all applicable laws, ordinances, regulations, and requirements of any
local rules or municipal authority.
Hiring, developing teams and evaluating performance.
Participating in decision /meetings forecast, revenue, P&L & budgeting
Assists GM/DOSM/RM/FC with the execution of marketing, forecasting, budgeting, sales,
and operational activities, producing results that meet or exceed the hotels business plan.
April /2002 November /2006 Al Fahd Crown Hotel
Position: Front Office Manager (PRE-OPENING TEAM)
185 Bedrooms & 16 Villas 5 Star Hotel KSA Riyadh
I held multiple positions within the same hotel as follows:
1. Receptionist from April 2002 to Dec 2002.
Shift Leader from Jan 2003 to July 2003.
2.
Night Manager from August 2003 to Jan 2004.
3.
AFOM/Duty Manager from Feb 2004 to October 2005.
4.
Front Office Manager from Nov 2005 to Nov 2006.
5.
March/1999 September/1999 Intercontinental Hotel Amman Jordan
Position: Internship (Trainee) Food & Beverage Department.
460 Rooms/ Training under the general guidance of the F&B Department.
Deliver exceptional customer service to both and external and internal guests.
Ensure a high-quality F & B product is consistently being produced
To be able to use initiative and work without constant supervision.
I understand hotel policies and procedures.
Skilled on selling the department at every opportunity.
Good understanding of food and beverage and the delivery of both.
Understanding of menus, cooking techniques, able to describe dishes.
Understanding of wines and others beverages.
Practice effective Host Responsibility to all guests.
Education & Training
Sept/1996 Aug /2001 Applied Science University Amman Jordan.
Bachelor of Arts, Hotel Management
Mar/1999 Sept/Y1999 Intercontinental Hotel Amman Jordan.
Internship (Trainee) Food & Beverage Department.
Training:
Trainer Certified - On Job Skills Rezidor Hotel Group.
LOTS - Rezidor Hotel Group.
7 Habits of highly effective - Rezidor Hotel Group.
Languages Relevant Personal Information
Date of Birth: 08/08/1977
Arabic Mother Tongue
Marital Status: Married.
English Fluently
Nationality: Jordanian
References: Available upon request.
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