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Click here or scroll down to respond to this candidate S UBINDRA I NDARDAT
Street Address
Home: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLE
E-Mail: a EMAIL AVAILABLE
IT Help Desk Professional
R esults-driven professional offering a progressive, sixteen-year career in information technology. Repeated
s uccess directing IT projects from inception to execution, strategically allocation resources and delegating
t asks to achieve on-time, on-budget delivery. Experienced in providing rapid and client- focused technical
s upport to large and midsize companies. Demonstrated capacity to identify root causes and direct users to
l asting resolutions. Well versed in a variety of common operating systems, applications, and hardware with a
p roven ability to master new tools and technologies quickly. Outstanding interpersonal strengths and ability to
w ork with all levels of management .
A reas of Expertise
Troubleshooting & Issue Resolution Root Cause Analysis
End-user Training & Support System Implementation
Scheduled & Ad Hoc Maintenance Rapid Ticket Response Times
Client Relationship Management Detailed Documentation
S ystems Proficiency
H ardware: I BM, Dell / HP desktops and notebooks, iPads, Android Tablets, Printers, Scanners,
D igital Projectors
P latforms: Windows XP, Windows 7, Windows 10
Applications: B M 3270 Mainframe Applications, Microsoft Office 2003, 2007 and 2010 Suites, Microsoft
O utlook, DOS, PC Tools, Lotus Suite, Bloomberg, Thomson 1
Work Experience
Teksystems\IBM \Nine West 0 8/15 Present
C onsultant
Provide technical assistance and support related to PCs, hardware or software.
Install and upgrade computer hardware, such as RAM and hard drives for both PCs and Laptops.
Configure and support laptops, Desktops, iOS, Android and Blackberry via Airwatch.
Utilize remote access to trouble shoot and resolve technical issues.
Working experience and general knowledge of Active Directory administration and troubleshooting.
Support LAN and local Printers
Perform on site hardware repair and new installations as needed.
Unlock and reset end users password via Active Directory
IBM
S ystem service Representative, 111 Wall Street NY, NY 0 9/03- 06/15
Account: Morgan Stanley
Provide onsite and remote support for 20,000+ employees distributed between campus and branch
o ffice sites.
Promoted to team lead for several projects
Successfully conducted the relocation of 200 employees which included coordinating with movers and
i n-house net work team, disconnecting all equipment then reconnecting and being available for on-site
s upport.
Installed and configured in-house and packaged applications, including Bloomberg and Thompson 1
a pplications
Setup, configured and supported Morgan Stanley remote access software (GRAS VPN)
Trained departmental staff in the use of company systems and applications, providing ongoing support.
Proficient in remote desktop administration using Microsoft Remote Console.
Provide full support for Windows XP and Windows 7, Microsoft Office 2003, 2007 and 2010 Suites
i ncluding MS Outlook
System Service Representative, Raritan, NJ 0 9/00 09/03
Account: Johnson & Johnson Pharmaceutical Research Institute
Provide onsite technical support for 500+ users and ensure proper maintenance of workstations,
p rinters and peripherals.
Installation and upgrade of all computer hardware, peripherals, applications as wells as configuration
o f in-house and packaged applications
Provided full support for Microsoft Office 97/2000 Suites including Outlook
Configure and support Laptops as well as troubleshoot hardware and software
CBA Industries, Edison NJ 02/99 - 09/00
Warehouse Manager
Maintains receiving, warehousing, and distribution operations by initiation, coordinating and
e nforcing program, operational and personnel policies and procedures
Received and stored approximately 3 million circulars of various national, regional and local
a dvertisers
Completed warehouse operational requirements by scheduling and assigning employees; following up
o n work results
Supervised production staff that included one production supervisor and a support staff of eight as
w ell as twenty packing collators
Supervised the timely disbursal of materials to approximately 300 independent carriers, while
m anaging a staff of 2 supervisors and 8 order pickers
Served as liaison between Production and the technical support group
E ducation
N etworking and System Support
T he Chubb Institute, Jersey City, NJ 1 999
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