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Click here or scroll down to respond to this candidate Candidate's Name
Columbus, OH | PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
https://LINKEDIN LINK AVAILABLE
Director of Operations
Strategic Partnerships | Financial Management | Project Controllership
Executive leader with expertise in all facets of directing teams, leading operations, and forging strategic partnerships within
high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial
objectives. Instrumental in streamlining and improving processes, enhancing productivity, and fostering development in staff to
increase operational capacity.
Tactful Negotiator Financial Reporting Change Management
Personnel Management Process Improvement Product Development
Stakeholder Management New Business Development Problem Solving
Industry Networking Budget Management Staff Training & Leadership
PROFESSI ONAL EXPERIENCE
ELLIFRITZ AND ASSOCIATES, LLC, Sunbury, OH 2009 Present
Director of Operations
Directs the work of 15 professionals in the achievement of strategic initiatives aimed to improve the operating
efficiency within a growing small business.
Manages $1M operational budget, including allocation of resources to special projects, financial projections,
maintenance of financial records, payroll, and inventory.
Interfaces with stakeholders and vendors to negotiate agreeable contracts, provide project updates, and forge strategic
partnerships to drive sales and revenues upwards.
Tactfully negotiated vendor and supplier agreements to lower fixed expenses by 27%, labor expenses by 14%, and
variable expenses by 29%, ultimately netting $22K per month.
Responsible for personnel management, including review and forecast of staffing; implementation of standardized
employment interviews; onboarding; training; job descriptions; and competency and benefits packages; and conduction
of performance reviews.
Championed the design and implementation of standardized operating procedures captured within an employee
handbook, which improved operational functioning and employee morale.
Manages call center operations, ensuring high standards of service delivery to active clients by applying measurement
and analysis of performance metrics.
Consistently achieves high sales goals, generating 41% of the operations income through implementation of quality
assurance procedures, and tailored coaching and training for staff.
BEST BUY, Columbus, OH 2006 2009
Store Manager
Served as Special Projects Manager in the pricing of all store merchandise.
End-to-end oversight of in-house visual merchandising team, including direction of store opening; management of sale
and special pricing; and completion of visual merchandising displays.
Leveraged expert communication skills to interface with clients and customers, understand unique client needs and
offering tailored solutions.
Championed the redesign of store layouts to create an open item section to sell discounted items, as well as to increase
overall sales.
RADIO SHACK, Columbus, OH 1998 2006
General Manager
Candidate's Name
Page Two of Two
Managed financial operations including store profitability, cash handling, bank deposits, payroll, financial reporting,
and inventory.
Successfully achieved 14 consecutive months of sales gains by navigating the store through difficult times.
Recognized for success as a member of the Management Fast Track Team, as well as participation in the New Manager
in Store Training program.
Leveraged inventory management skills to implement metrics to forecast inventory needs, creating a unique mix of
products to ensure high demand products were available, increasing store sales.
Fostered development in employees through performance management and goal setting, offering coaching and
mentoring to increase sales capacity, ultimately increasing store sales by 50%.
Served as manager trainer, successfully growing management capacity by training manger trainees within the store.
Responsible for HR operations, including full-cycle recruitment; staff forecasting; employee scheduling, and employee
development.
Previous experience as a Restaurant Manager.
E D U C AT I O N
Bachelor of Science in Business Management, Buffalo Sate College, Buffalo, NY
Associate of Science in Hotel Restaurant Management, Erie Community College, Buffalo, NY
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