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Personal Details
Address: Chanakyapuri, Safilguda Secunderabad,
Hyderabad, Telangana, India
Passport No.: P5260506 | Gender: Female | Nationality: India
EXECUTIVE SECRETARY | EVENTS & CONFERENCE MANAGEMENT | ADMINISTRATION | STAFF MANAGEMENT
Aspiring for a Senior Corporate Position where excellent business experience and education is required to assist the company in the accomplishment of its goals
EXECUTIVE SUMMARY
● Attentive and highly skilled professional with over 9 years experience in managing multifaceted role across hospitality industry with superb communication skills and a `can do` attitude adept at understanding customer s needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction
● Presently associated with Hotel Park Hyatt, India as Executive Secretary to General Manager with a proven track record of successfully managing simultaneous projects and meeting deadlines consistently and accurately
● Adept in managing varied activities viz administrative support, maintaining data in Excel, handling queries from all over locations via E-Mails, preparing daily & weekly reports, handling cash and attending guest
● In-depth understanding of maintaining high standards for overseeing front desk operations; comprehensive experience in administrative strategies, policies, rules and regulations
● Extensive knowledge of administrative management and accounting, coupled with excellent computer skills facilitating the provision of complete secretarial support
● Leveraged comprehensive understanding of hotel guest concerns and property safety; recognized as a smart, industrious, tenacious, and visionary professional; acquired effective communication and interpersonal skills
● Thorough knowledge of the MS office tools (expertise in working with MS excel); exceptional ability to maintain a positive attitude, handle conflict and confrontation
● Proficient as an influence manager and change agent in providing and supporting all types of operations delivery, human resource management & facilitating solutions for smooth running of business
● Multi-faceted in team building, organizing, need analysis, program implementation and accurately documenting in time-sensitive situations
Areas of Strength Includes
● Invoice Processing
● Expense Reduction
● Records Management
● Planning & Organizing
● Guest Service Excellence
● Housekeeping Management
● Cross Functional Coordination
● Administrative Management
● Policy & Procedure Compliance
● Client Relationship Management
● Front & Back Office Management
EDUCATION
● Master of Tourism Management - Madurai Kamaraj University, India
● Diploma in Hotel Management - Kamala Nehru Polytechnic For Women, India
TECHNICAL SKILLS
● Proficient with Microsoft Office Tools with extensive operational exposure to Excel, Word, PowerPoint, & Outlook
EMPLOYMENT HISTORY
Organization Designation Duration
Hotel Park Hyatt, India Executive Secretary Jun 2015 Jan 2017
Procter & Gamble Home Products Limited, India Executive Assistant Oct 2011 - Jan 2014
Novotel Hyderabad Airport, India Secretary Apr 2008 - Mar 2011
Microsoft India Admin for RE&F Oct 2006 - Mar 2008
Significant Contributions as Executive Secretary to General Manager @ Hotel Park Hyatt, India
● Provide full spectrum of secretarial support to The General Manager and other senior executives of the hotel
● Manage GM s schedule, including setting up appointments with various clients, arranging travel schedules, and recording of minutes of meeting
● Support expatriate executives on applications of employment/independent passes, relocation, arrangement for car and accommodation, and other personal concerns
● Liaise with airlines and travel management companies to coordinate all aspects of travel arrangement for senior executives
● Handle confidential contracts, documents, and general correspondences
● Assist in planning and organizing company events, dinners, parties, training sessions, and conferences
Significant Contributions as Executive Assistant to Plant Manager @ Procter & Gamble Home Products Limited
● Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings
● Provide administrative and clerical support to departments or individuals
● Schedule meetings and arrange conference rooms
● Alert manager about cancelations or new meetings
● Manage travel and schedule
● Handle information requests
● Prepare correspondence and stuff mail into envelopes
● Arrange for outgoing mail and packages to be picked up
● Prepare Expense reports of Managers
● Greet and receive visitor
● Prepare confidential and sensitive documents
● Coordinates office management activities
● Determine matters of top priority and handle accordingly
● Prepare agenda for meetings
● Takes and transcribes dictation
● Helps prepare office budget
● Plans events and volunteer activities
● Maintain office procedures
● Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records
● Operate office equipment, such as photocopy machine and scanner
● Coordinate committees and task forces
● Relay directives, instructions and assignment to executives
● Receive and relay telephone messages
● Direct the general public to the appropriate staff member
● Maintain hard copy and electronic filing system
Significant Contributions as Secretary to Resident Manager @ Novotel Hyderabad Airport, India
● Arrange conferences, meetings, and travel reservations for office personnel
● Complete forms in accordance with company procedures
● Compose, type, and distribute meeting notes, routine correspondence, and reports
● Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
● Locate and attach appropriate files to incoming correspondence requiring replies
● Mail newsletters, promotional material, and other information
● Maintain scheduling and event calendars
● Make copies of correspondence and other printed material
● Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
● Schedule and confirm appointments for clients, customers, or supervisors
● Set up and maintain paper and electronic filing systems for records, correspondence, and other material
● Take dictation
● Collect and disburse funds from cash accounts, and keep records of collections and disbursements
● Conduct searches to find needed information, using such sources as the Internet
● Coordinate conferences and meetings
● Establish work procedures and schedules, and keep track of the daily work of clerical staff
● Learn to operate new office technologies as they are developed and implemented
● Manage projects, and contribute to committee and team work
● Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
● Order and dispense supplies
● Prepare and mail checks
● Provide services to customers, such as order placement and account information
● Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
● Supervise other clerical staff, and provide training and orientation to new staff
● Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Significant Contributions as Admin for RE&F @ Microsoft India
● Manage and Maintain Managers Schedules by Co-coordinating/Arranging Activities according to the Manager s Office.
● Assess priorities of work and assist in organizing Manager Priorities
● Heading the Admin Help Desk and supervision of work in the Operations Dept
● Driving the projects Team to deliver as per set expectations
● Supervision of work carried out by the Housekeeping, Maintenance and Security departments
● Allocation of tasks and resolution of issues between the employees in the department
● Meeting with clients so as to understand their expectations for betterment of work and internally answering Office administration related queries
● Event management (in-house, inter office)/Making Arrangements for Conferences and VIP Visits
● Interaction with vendors / Service providers and timely meetings with them to ensure smooth functioning of Facility Operations
● Involves Helping in relocation of newly joined employees
● Arranging, attending and prepare Minutes of the Meeting
● Involves in preparation of Expense Claims reports which includes Settlement of Travel Expense, Mobile Bill Claims, Petrol Claims, Team Dinner/Lunch claims, Medical Claims
● Involves in Scheduling appointments and meetings
● Involves in Reservation of Conference room for team
● Organizing dinners
● Coordinating work within the work unit and with other work units/departments
● Maintaining the record of reimbursement bills
● Answer all incoming calls for the Manager and either transfer, redirect or take message
● File and retrieve corporate documents, Records, and reports
● Make travel arrangements for executives. Arrange restaurant reservations for VIP guest/Personnel if so instructed
● Handling Foreign Guests and taking them for the campus visit/Tour
● Handling Hotel and Traveling bookings, Executive housing booking etc.
● Handling all the venue management of the project Department
● Co-coordinating with the vendors like Mail room and cab desk and Travel Desk and when ever required
● Day to day administrative work
● Receive and log Complaints Record complete details of the service requests and finish the complaint as early as possible
● Proficient ability to work independently or within a team, situation
● Maintaining Confidential Jobs
● Dealing with Visitors and delegates
Significant Contributions as Banquet Sales Executive @ Fortune Katriya & Minerva Grand - India
● Responsible for the promotion of the banquet business through the corporate
● Receiving and processing requirements for parties, banquets and conferences at the hotel as per the guest requirement
● Can be negotiate terms and close deals to confirm booking for various functions
● Need to co-ordinate between customer and the service team to ensure flawless execution of the event
● Responsible for the adherence to hotel service standards, effective inventory management of same wares, and effective scheduling and supervision of banquets staff and assuring guest satisfaction
LANGUAGE SKILLS
● Fluent proficiency in English
AVAILABILITY
● Planning to relocate on immediate basis and possesses no bond obligations with the present employer
References available upon request
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