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Candidate's Name Tukaram Bawkar
Bur Dubai, Dubai, UAE
Street Address -
Street Address
EMAIL AVAILABLE
Experience Summary:
Extensive experience in the ATM/CDM Industry for 8 years - in requirement
gathering, lay out designing, project implementations, upgrades, testing,
compliance, New ATM activation, removal and replacement , production
support and end user knowledge transfer for ATM. Strong functional
experience and ability to work in cross functional teams to implement an
ATM centers Projects across India and UAE.
Key Skills:
. Effective Team Co-ordination ability and ATM installation as well
support expreience .
. Extremely adaptable to new technology and situations.
. Trained in process oriented approach to identify solutions - in
requirement gathering, analyzing business process, developing
alternative solutions and evaluating for cost-benefit and
feasibility, testing, implementing and managing solutions.
. Superb analytical skills to accurately identify and resolve
technical problems. Providing technical support and training to end
users and team members.
. Customer focused attitude and target oriented approach for all
projects.
. Ability to solve the issues with continuous follow up with vendors
with in SLA
. Effective communication skills.
Academic Credentials:
. B.com (Mumbai university) 2003 with 60%.
. HSC ( Maharashtra Board) 1999.with 55.55%
. Secondary School Certification from Maharashtra Board 1997 with
63.46%
Language Known :
. Hindi, Marathi, English
Date of Birth :
. : 19th June 1981
Computer literacy:
. Operating systems: Windows 95, NT,Windows vista Etc
. Office Applications: MS Word, Ms Excel, Power Point, Photoshop,
Internet surfing, Emailing ,Base24 Server ,Finacle,etc.
Career Overview:
DICETEK LLC
Emirates National Bank of Dubai, UAE (15th Nov 2007 to Till date)
ATM/CDM Support engineer ( Channels and application management ,
Information Technology)
Responsibilities :
. Single point of accountability for activation of new ATM /CDMS for
Emirates National bank of Dubai
And Emirates Islamic bank .
. 2nd level escalation for all 750 Emirates NBD and EIB ATM /CDMS
running in production.
. Visiting ATM CDM sites and attending service calls and escalated calls
related to ATM/CDM.
. Reporting project status to client and other business unit within
organization.
. Managing continuous support for running Emirates NBD 600 ATM s and 210
Cash deposit machines across UAE .
. Responsible for addition of new ATM /CDM machines in bank server
.(base24/insight/proview)
. Ensure complete customer satisfaction and 24X7 services and uptime for
ATM CDM.
. Co-ordinate with verious vendors for fixing ATMCDM related issues and
implement new changes suggested by bank or business.
. Responsible for deployment of promotion screens and Emarketing
package over ATM/CDMS by using SCCM server package .
. Responsible for the smooth operations of ATM channel and ATM
installation as well support
. Responsible for preparation of site visit report, site preparation,
lease agreements, site approval, vendor communication, plan, track &
monitor progress and provide business update pre/post implementations.
. Responsible for coordination & installation of new ATMs or replacement
of ATM's as agreed in the strategy document. Arrange relocation/ move
of obsolete ATMs to warehouse with due care & protection..
. To liaise and be the key point of contact for all e-channel needs with
IT and vendors
. Monitor & update of Channel operations - Both Onsite and offsite.
Escalate issues to respective business heads and seek early
resolution. Coordinate with I.T/Vendor/Business for a smooth
transition/cut-over.
. Analyzing reported downtime and suggesting ways to minimize the same.
. Review Cash replenishment services outsourced for off-site ATMs.
Identify gaps & recommend best solutions. Incorporate these services
as & when services are provided by vendor for off-site ATMs.
. Suggest way forward with regard to obsolete ATMs and/or possible
redeployment of ATMs based on service, location or possible buy-back
option with vendor.
. Prepare cost sheet analysis for new ATM installations to seek
management approval.
. Do a periodic check of ATM payments made and received and also assist
in the maintenance of the IMD codes in the network with a view to
mitigate frauds.
. Liaise with Finance for Asset value & apportion of costs to respective
heads.
. Formulating and designing all reporting requirements of call center
i.e. IVR, Siebel, Vendor payments (Utility provider's report).
. Analyze and troubleshoot ATM hardware and software related issues by
personally visiting sites.
. Perform cost analysis for ATM installs and moves.
. Maintain contract information and report status updates to Director
of Data Processing
. Review invoices and contact copy and work with vendors like NCR ,
CNS to reconcile any differences.
. Create and maintain inventory of ATMS, software levels, ATM hardware.
. Maintain service call logs, produce reports, and identify repeat
issues.
. Communicates with vendors and branch staff to facilitate repairs.
. Monitor ATM system health using in house programs.
. Researches and resolves ATM system issues
. Work on ATM machines including: clear error codes, replace paper,
remove jams, replenish test cash etc. All performed in test lab.
. Analyzes, tests, document and participate in the implementation of
system changes, enhancements and new ATMS.
Projects Undertaken:
. Deployment of Emirates NBD and Emirates Islamic bank ATM\CDM Centers
in UAE :
Deployment of new ATM centers for EMIRATESNBD across UAE. This project
includes site readiness confirmation from business, coordination with
vendors for ATM /CDM delivery at site, co-ordination with
reconciliation team to open new ATM A/c and cash fill coordination
with network team for IP parameters, addition of new ATM in base 24
servers, test ATM transaction and declare ATM live and handover to
customers. Installed and activated 350 Emirates NBD and 50 Emirates
Islamic bank ATM\CDM
. Replacement of existing old EmiratesNBD and Emirates Islamic bank
ATM /CDM machines with New ATM /CDM machines :
The project include co-ordination with ATM vendors for delivery &
installation of ATM machines, Coordination with transporters and
business for delivery of new ATM machine & pick up old ATM machine
,co-ordination with cash team ,custodian ,engineer to remove cash and
switch off the ATM ,Co-ordination with internal as well as external
team for generating IP addresses ,Co-ordination with cash management
to load cash in new ATM ,test transaction & declare ATM customer
Live, maintain new as well as old asset database ,discontinue old ATM
AMC .
. Integration of NBD and Dubai Bank ATM to Emirates Bank Switch :
The project includes co-ordination with internal as well as bank
network team for generating IP addresses , addition of IP address in
switch ,Make the ATM live on switch and arrange download ,co-
ordination with engineer for making necessary IP changes in the ATM
Machine.Co-ordination with CIT agency ,cash management for removing
cash , co-ordination with ATM engineer & CIT to make ATM live
.(Total 150 NBD ATMs and 35 dubai bank ATMs sucessfully migrated on
ENBD Switch)
. Closing existing EmiratesNBD ATM /CDMs and relocating same to New
Location :
The Project includes co-ordination with business team ,cash team ,ATM
engineer to remove cash from ATM & switch off the ATM , Co-
ordination & follow up with logistic to move ATM from closed site to
warehouse or new site , about site closing , coordination with
Security vendors ,Maintain closed sites database and inform same to
finance .Discontinue closed sites Asset AMC & maintain record for
same .
. ATM /CDM new promotional Screens and Emarketing package deployment
:
The project includes replacement of ATM / CDM machines screens by
network, request from bank business team , take approval from
management , access ATM /CDM by network and upload screens by using
SCCM sever package
. Memory and EPP Upgrade of old NBD ATMS on production:
This project include monitoring performance of machine and co-
ordination with vendor for upgrading machine memory and EPP keyboards
where ATMs having low memory of 256 MB and facing regular issues like
continuous restart, machine slow while dispensing cash. Upgraded 75
NBD ATMS with 512 RAM .
. 3rd Party Bank ATM s Addition in server :
This project includes addition of 3rd party bank ATM s in our
EmiratesNBD switch base24 like Hilal Bank , National Bank of Fujerah
,kingdom of Saudi Arabia bank etc.
. Monitoring and Maintenance of Cash deposit machine server :
This project includes monitoring space issue and Transaction on
insight server and if required get the back up of old Transactions
like cash deposit, cheque deposited by customer. Collections of logs
for all cash deposit machines Transaction and send it to system
management team regularly.
Identify and Monitor repeated failure machines and escalate to vendor
like NCR and TG etc.
Remotely access cash deposit machine journal logs and
investigate and solve cash dispute
Euronet Services India Pvt. Ltd. (1st May 2004-Nov 2007)
TIS Project Central Co-coordinator- (ATM Installation and Activation )
Responsibilities :
. Single point of accountability for deployment of ATM centres for
Citibank ,Standard Chartered Bank ,Deutsche Bank ,Dhanlaxmi Bank ,ABN
AMRO Bank ,ING Vysya Bank ,Barclays Bank
. IDBI bank, Centurion bank of Punjab.
. Accountable for delivery of service level agreement committed to
customer.
. Reporting project status to client & other business units within
organization.
. Monitoring all india project schedules and milestones for client .
. Interface between management and client bank.
. Co-coordinating, Directing ,Managing & Monitoring Vendors.
. Migration of ATM s from bank Switch to Euronet Switch.
. Managing continuous support at running ATM s and New ATM s.
. Pursue Site feasibility survey and document the same in Site
feasibility Report, within 3 days from intimation. Report should be
comprehensive
. Send the SFR (for feasible / non-feasible sites) to designated Bank
Project Manager
. Ensure submission of layout drawing and estimate, for feasible site
within SLA
. Pursue documentation through Site Takeover Format, during taking over
Clear Site for TIS
. execution from Bank; escalate to appropriate authority in case Site is
not clear after release of Work Order from the Bank and continue the
process until site is handed over by Bank for execution.
. Ensure that premises of site are clear for execution, follow-up with
Bank for same. Source contractors
. Responsible for timely delivery of sites materials like AC,UPS
,Security Equipments etc..
. Periodic site visits / audit to ensure compliance of materials &
methods of construction with established specification/s and quality
requirements of the sites.
. Escalate & attend to all local site issues and pursue resolution of
the same.
. Ensure completion of SCR documentation.
. Pursue joint measurement and check & validate Contractor & Vendors
bills
. Closely follow-up with Bank officials for processing the bills,
provision of new sites and arranging site verification of sites.
. Preparation of Work Orders in consultation of local coordinators.
Projects Undertaken:
. Deployment of new ATM Centres in India :
Deployment of ATM centers for Citibank ,Standard Chartered Bank
,Deutsche Bank ,Dhanlaxmi Bank ,ABN Amro Bank ,ING Vysya Bank .The
Project include, Send Po
Request to finance dept to raise various Asset purchase order, issue
PO to concern vendors , designing & Construction of an ATM Centres
,co-ordination with various vendors for delivery & installation of
equipments, negotiate rates with vendors & complete site within
timeline given by Bank ,Co-ordination with internal as well as bank
network team for generating IP addresses & necessary backend
maintenance on switch to make ATM live on switch ,co-ordination with
cash management for cashfill ,test ATM transaction ,declareATM
centre live and hand over it to customer . ATM deployment field
experience in kerla , Hydrabad ,Chennai ,kolkatta ,Pune ,Delhi
,Banglore
. Replacement of existing old ATM machine with New ATM Machines & CDM
machines :
The project include co-ordination with ATM vendors for delivery &
installation of ATM machines, Coordination with transporters for
delivery of new ATM machine & pick up old ATM machine ,co-ordination
with cash team ,custodion ,engineer to remove cash and switch off the
ATM ,Co-ordination with internal as well as external team for
generating IP addresses and necessary backend maintenance on switch to
make ATM live on switch .Co-ordination with cash management to load
cash in new ATM ,test transaction & declare
ATM customer Live, maintain new as well as old asset database,
discontinue old ATM AMC .
. Migration of ATM s from bank switch to Euronet switch :
The project includes co-ordination with internal as well as bank
network team for generating for generating IP addresses and necessary
backend maintenance on switch to
Make the ATM live on switch ,co-ordination with engineer for making
necessary IP changes in the ATM Machine.Co-ordination with CIT agency
,cash management for removing cash , co-ordination with Vsat vendor
,ATM engineer & helpdesk to make ATM live .
. Addition of 2nd ATM s on existing ATM centres :
The Project includes co-ordination with internal as well as external
team for generating IP addresses and necessary backend maintenance &
necessary backend maintenance on switch to make ATM live on switch
.Co-ordination with site vendors to check feasibility for 2nd ATM
,Coordination with ATM vendor for ATM delivery and installation of
ATM ,
Co-ordination with security equipment and camera vendor for delivery
as well as installation ,Coordination with custodian for loading cash
in ATM ,Test transaction ,declare ATM live and hand it over to
customer.
. Closing existing ATM Centres and relocating same to New Location :
The Project includes co-ordination with cash team ,ATM engineer to
remove cash from ATM & switch off the ATM , Co-ordination & follow
up with logistic to move ATM from closed site to warehouse or new
site , inform internal as well bank about site closing , coordination
with Vsat, Security equipments , Ac , VM ,Signage vendors to dismantle
Asset , Maintain closed sites database and inform same to finance .
Discontinue closed sites Asset AMC & maintain record for same .
CMS Securitas LTD (May 2003 -1st May 2004)
Customer Service Executive (Sahayata ATM Management and support call
Centre)
Job Responsibilities:
. Providing FLM Services for SBI BANK ATM , CORPORATION BANK ATM ,SCB
BANK ATM ,CITI BANK ATM .
. Co-ordinate with NCR & CMS local custodian all over India .
. Follow up with Cash custodian for cash loading
. Logging call from NCR like ATM Down ,Cash dispenser fail Etc.
. Giving feedback to NCR about various calls status.
. Maintain New ATM takeover database
Skill gained From Experience :
. Communicate by listening attentively & present ideas clearly .
. Work well with all levels of people .
. Can handle team and get results achieved.
. Juggle many task simultaneously often meeting deadlines ,work well
under pressure .
. Take criticism & feedback, following through suggestion.
. I relate well to customers, I adapt the changes whenever is required,
I am enthusiastic, honest, hardworking, eager to update myself &
committed to employer.
. Taking ownership during crisis situation and taking immediate
corrective action.
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