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Candidate's Name Senior Siebel Consultant
SUMMARY
12+ years of experience in IT Industry includes various challenging
platforms with strong skills in System Administration, Development and QA
of SIEBEL CRM, PRM & MRM, .NET and JAVA applications.
Expertise in Siebel Installations, Configurations, performance tuning and
upgrades.
Expertise in Integrating using EAI MQ-Series/AMI Transport.
Functional expertise in Siebel across multiple domains.
Highly Skilled and excellent experience in writing Siebel eScripting and
Browser scripting for client side validations.
Involved in different phases of Project and executed responsibilities like
gathering requirements from Business Users, Technical design review
sessions, Development and Testing.
Proficient in ITIL and PMP methodologies having worked in various roles of
Business Analysis/Design/Development/Testing and Support.
Extensive experience using applications using Mercury interactive testing
tools Test Director 7.6/8.0.
Expertise in QA Methodologies, Life Cycle and Test Analysis
Testing Experience in Manual Testing, Automated Testing, Unit Integration
Testing, System Testing, Regression Excellent problem solving skills and
testing experience in complex business systems, User, Business and System
requirement analysis
Good understanding of RDBMS Concepts and PL/SQL procedures/triggers.
Excellent communication skills with an ability to express the complex
business scenarios in technical terms and ability to work under minimal
supervision and will adhere to deadlines.
Versatile individual, fast learner, self-motivated, dedicated, committed to
customer satisfaction, excellent team player with work ethic and
interpersonal skills.
Worked in various capacities as an Admin, Developer and tester.
ITIL process improved including process, documentation and metrics
(Incident, Problem and Change Management)
Basic knowledge in Six Sigma (Basic concepts - certification in progress)
PMP Certification (in progress)
Sales Force Certification (In-progress)
TECHNICAL SKILLS
|Siebel |Siebel Tools, Workflow Manager, |
| |Assignment Manager, Siebel EAI |
|Middle Ware |MQ-Series, HTTP, Microsoft Biztalk|
| |Server |
|Integration |EAI, EIM, Web Services |
|Languages |C, C++, Siebel eScript, XML, Java |
| |Script, XSLT, VB.NET |
|Internet Technologies |JSP, ASP.NET |
|RDBMS |SQL Server 7.0/2000, |
| |Oracle9i/10g/11g, MS Access, |
| |Clipper |
|Operating System |Windows 98/NT/2000/XP/2003/2008, |
| |UNIX, Linux |
TRAINING(S)
Unix Basics and Advance (UAEM University)
Oracle Basics 8 for Siebel Integrations (HP University)
Siebel 8.0 Essentials and New Futures including Installation and System
Administration (Oracle University)
ITIL Fundamentals (HP University)
Six Sigma Certification Course (Honeywell Academy)
PMP Pre Certification Course (IBM Labs)
Educational Qualification
Bachelor of Engineering in Computer Systems, UAEM University, Toluca
Mexico, September 2000
PROFESSIONAL EXPERIENCE
CapGemini May'12 -
Present
Sr. Siebel Consultant
Responsibilities:
Responsible for all the Siebel application environments along with
monitoring and supporting Production issue investigation and resolution.
Spearheaded the effort of re-architecture of the Siebel environment
improving the system performance and streamlining the support procedures.
Setup new Siebel Call center components in Global Cards in BPD based
project.
Took up initiatives in creating and standardizing documentation on Siebel
Server architecture, administration, maintenance, performance tuning and
troubleshooting, which was responsible to rapid reduction in production
issues/tickets in a short duration of time.
Providing daily support for a set of applications supporting a dynamic
inbound and outbound call center along with a remote sales force.
Working on all the change management activities including Smart scripts,
SRF/code and repository migration.
Re-configured training environment eliminating redundant process and
replicating production like environments.
Responsible for re-evaluating the migration procedures, upgrading the
staging environment and improving mock migration methodologies.
Helped developers and users in Siebel tools and fat client installation and
setup. Also, provided help in local DB extracts.
Siebel EIM and EAI to load data, execute batch jobs, clean up tables,
integration with other applications, Web Services and Middleware
Working with Dev Team to generate broker interfaces with SAP systems.
Provide support also in BI Reports and maintenance for production users.
Environment: Siebel Call Center 8.1.1.4,Oracle BI, IBM DB2, SybaseOracle
11g, Windows 2008/2003 Servers, SiteMinder SSO, LDAP Authentication, IBM
AIX Servers
International Business Machines - IBM
Aug '11 - April'12
AG CRM Siebel Problem Management Lead
Responsibilities:
Maintain the AG CRM Production and Test Problem list, keeping it current
with newly encountered issues, and latest status.
Monitor CRMINFO job results for any new failures, and document them in the
production and test problem list wiki.
Conduct the weekly problem review meeting, documenting meeting minutes and
status.
Track identified follow-up items from weekly problem review meeting,
assigning tasks, and ensuring the follow-up items are closed in a timely
manner.
Work with support teams as necessary to close problems or follow-up items.
Track that problems are being closed according to the IBM Problem Mgmt
guideline documentation.
Create RCAs, as necessary, according to the IBM problem mgmt guidelines.
Review RCAs results with Application Focal Point and Business
Representatives.
Track RCA action items for closure.
Track the failed changes in the AG CRM Change database, and ensure the
completeness of data in the Failed Changes view.
Maintain the monthly AG CRM Siebel problem and failed changes count
spreadsheets.
Explore possibilities for improvements for automation in the problem mgmt
tracking area.
Document the problem mgmt tracking process.
Perform Account team focal duties for the weeks assigned
Verifying CRMINFO job results
Monitoring the CRMACCT task id
Taking lead responsibility for any issues or problems that arise
Off shift on call support to any issues or problems that arise
Involve in Sales Force Implementation (Analysis & Design)
Sunset to Siebel applications and migration to Sales Force modules
Environment: Siebel Call Center 8.0, Siebel Tools, eScript, Browser script,
Oracle 10g/11g, Appwatch for MQ, Websphere MQ version 7.0.1.4, Toad for
Oracle 9.0.1, UNIX, Windows 2008/2003, AIX SO 5.0
Honeywell
May '10 - Jul '11
Sr. Siebel Consultant Global Support
Responsibilities:
Provide ongoing business management to deliver continuous improvement
strategies in the Siebel environment. End to end business ownership of the
HRS Siebel environment.
Ability to manage multiple projects simultaneously and develop strong
working partnerships with the HRIT and HRS Leadership
Ability to understand and deliver customer and stakeholder requirements
Obsessive attention to detail and will ensure best-practice design,
deployment, maintenance and optimization of the Siebel assets that are
critical to our business
Lead the design and blueprint activity for new deployments (Funding,
scoping, BRD creation, deployment etc) and Project/Program management for
all new service design
Ensure additions to the systems and applications within the Siebel
environment meet the requirements of the business request/process.
Plan and budget for AOP growth and maintenance needs
Tier 3 support and serve as the point of escalation for services
implemented
Manage the knowledge database
Environment:Siebel Financial Services 8.1, Siebel Tools, Workflow Manager,
eScript, Oracle, Windows XP, Oracle 10g, OBIEE, Analytics.
Hewlett Packard Jan '07
- Apr '10
Siebel Support & Design Engineer
Responsibilities:
Assist the requirements of the users offering the pursuit and solution to
the problems of the Applications Web, like de Internal Portal Conecta@HP or
Partner PRO Portal
Help to user from LAR region and US & Canada
Activities like Technical Lead under PRM Sub domain (PRM, Partner PRO,
Conecta@HP, Global Partner Portal)
Activities like Technical Lead under the PIQ Sub domain (Compensations &
Revenue Applications)
Member of the Transition process from India and Mexico DF to Guadalajara
for Global applications.
Environment:Siebel eCommunications 8.0, Siebel Tools, Workflow
Manager,Assignment Manager,
eScript, Oracle, Windows 2000, UNIX
Softtek
Siebel Support Engineer Sep '06
to Jan '07
Responsibilities:
Production processing, Scripts Monitoring, Troubleshoot of production
failures and perform job recovery.
Weekly Meetings with Project Managers, Developments, Business and Tier 1 &
2.
Resolution of problems transferred from Tier 1 & 2 and Communication with
Customers.
Track and analyze call resolution (may involve trend analysis and
identifying potential process improvements.)
Mentor Tier 1 & 2, Provided Technical documentation and Provide Trainings
for new team members.
Testing Activities on Staging and Integration Environments before all Moves
to Production (MTPs).
Release of patches, updates and upgrades on Production Environment.
Escalation Management activities inside and outside HP Organization Teams
as Oracle, Windows, UNIX.
Utilization of OVSD and HPSC on a daily basis for incident Management, Work
Orders, Request for Changes Process.
Generation of Monthly Metrics to the REGSLNK using OVO, Oracle and BAC
Monitoring Software.
Environment: Siebel Call Center 7.7, Siebel Tools EAI, Workflow Manager,
Oracle 9i, Windows 2000, Test Director, MS Excel, OVSD
BrainUp Systems Mar '06 -
Sep'06
Siebel Enginner
Responsibilities:
Implementation of Siebel 7.7 for Latin America users
Migration of the web portal Conecta@HP to Partner Pro Portal for all
Americas Users
Worked with Indian Team to improve new releases under Siebel Platform
Migration of the new call center to Costa Rica (design, training and
implementation).
Responsible for the Siebel support in HP Americas for new releases and
improvements
Authored Service Level Agreement for internal customers for Siebel access
administration.
Diagnosed and resolved Siebel software connectivity issues.
Provided Deep Level support after hours support for Help Desk.
Environment: Siebel 7.7 Siebel eChannel , Siebel Tools, Siebel Call Center,
Assignment Manager, Siebel VB, EIM, Workflow Manager, SQLServer 2000
GMS Consulting Dec '00
- Mar'06
IT Support / Siebel Trainee
Responsibilities:
Received by email and phone all request from the LAR users.
Provided first and second level support to Conecta@HP Portal (Portal web
for all Latin America users)
Problem-solved issues with PC clients and Server hardware/software.
Environment: Siebel 7.5 Siebel eChannel , Siebel Tools, Siebel Call Center,
Assignment Manager, Siebel VB, EIM, Workflow Manager, Oracle 8i
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