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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE
TECHNICAL SKILLS
Hardware: NetApp and IBM N-Series SAN/NAS; IBM, Dell, and HP servers
Networking: Cisco (Routers, Switches, Aironet), DNS/DHCP, Domain Controllers, DFS Servers, WLAN, LAN, Wireless Security
Software: MS Office, File Sharing, Symantec Endpoint Protection, Symantec Backup Exec, DameWare, Active Directory, Exchange 2003 2007, TSM
Operating Systems: NetApp Data ONTAP 7x-8x 7-mode, NetApp Data ONTAP 8.1 CDOT, Windows Server 2003/2008, VMware vSphere, Unix
EXPERIENCE
IT Analyst lll
Populus Group/Caterpillar
June 2012 August 2013
Senior Engineer providing support for worldwide NAS/SAN operations on NetApp and N-Series filers.
Responsible for over 150 controllers around the world and over 5 PB of data.
Senior member of the implementation team responsible for the installation, configuration, migration and go-live process of new filers.
Responsible for Data ONTAP 7-mode operations, including setting up Vfilers, Vfiler DR, Snapmirror, Snapvault, CLI, SnapManager, SMVI backups of VM s, SnapDrive.
Responsible for Clustered Data ONTAP operations, including creating vservers, volumes, qtrees, setting up namespaces, setting up and implementing Export Policies and netgroups (NFS), setting up snapmirrors to DR site, and troubleshooting and escalating issues to NetApp when necessary.
Proficient in the use of DFM/Operations Manager configured to monitor filers worldwide and email alerts when thresholds are reached (% full aggrs/volumes/qtrees, loss of connectivity, performance highs/lows, latency).
Data Migration using NDMP, Snapmirrors and Qtree Snapmirror across same and different domains within the Enterprise, as well as Virtual Storage Console in the migration of VMs.
Responsible for performing Data ONTAP upgrades (non disruptive).
Lead and assist on setup and removal of SAV for NAS and Virus cleanup.
Implement NFS, CIFS and Security on filers across the Enterprise.
Implement De-duplication, setup snapshots.
Setup and Implementation of DFS to access CIFS shares for all supported filers.
Key team member on the Transformation team responsible for implementing GIS Standards across the Caterpillar Enterprise.
Troubleshoot and coordinating all repairs of problems pertaining to filers.
Responsible for mentoring junior team members.
Responsible for Overview of Changes on Mach1 Production, HA Mission Critical, and Cluster Mode Filers.
NetApp SAN/NAS Level lll Engineer
Artech IT Solutions/IBM, Dubuque IA
Feb 2012 June 2012
Provide Level 3 NetApp SAN/NAS support to field and onsite personnel to major clients.
Manage Customers SAN arrays.
Provision LUNs and volumes for customers.
Setup aggregates, Qtree s, CIFS and NFS exports for clients.
Design and offer guidance to level 1 and 2 support staff to too give a better understanding on how to resolve to clients issues and prevent them from happening in the future.
Systems Administrator/NAS Support Level lll
Stefanini IT Solutions/Caterpillar, East Peoria IL
July 2010 - Feb 2012
Resolve connection issues to data for internal users throughout world
o Set security for personal and group shares CIFS, NTFS
Troubleshoot and maintain access to data on NAS and servers.
o Create and apply security groups.
o Setup volumes and aggregates.
o Setup work with Snap Mirror and snapshots.
o Setup iSCSI and iSATA drives into arrays.
o Create DFS servers, namespaces, targets and links routing all users to data.
o Work with Active Directory.
Work on transformation teams to bring facilities to GIS standards.
o Change, create and edit login and VB scripts.
o Build, set and edit quota files.
o Create CIFS and NTFS shares
Provide 24/7 customer service support for all company employees.
Communicated with users, team members and managers to accomplish projects and goals.
Work with Peregrine Help Desk ticketing system to document and track enterprise issues.
Clean Viruses from NAS and servers, Symantec Endpoint Protection.
o Work with Vendor and Security Team to resolve issues.
Use TSM to do file restores
Service Coordinator/Systems Engineer
Connecting Point Computer Centers, Peru, IL
April 2008 - Feb 2010
Manage service engineers; coordinate scheduling for Service Dept.
Perform Microsoft server builds.
Backup and restores - NetBackup
Responsible for troubleshooting new systems prior to their implementation.
Troubleshoot and service servers and PCs.
Responsible for loading software and system updates on equipment.
Field and resolve customer service support issues.
LVL2 & 3 Technical Specialist - Client Technologies
RH Donnelley, Chicago, IL
January 2007 -April 2008
Create Ghost images for laptops, desktops and Dell Servers
o Build and image new servers, laptops and desktops
o Connect systems to the domain
Maintained Active Directory instances
o Setup new users
o Create OU's
Domain Migration using Microsoft's ADT
Performed Onsite Server Support
o Software hardware and connection issues
o Edit VB scripts
Performed On Site Network Support
o Cisco Routers and Switches
Project lead for laptop and desktop refresh
o 550 users statewide
Service Mgr, Customer Service Rep, Desktop Support
Winstrom Windows, Toluca, IL
April 2006 December 2006
Managed service technicians; scheduled customer support service calls
Performed desktop support on in-house systems
Designed, built, and managed corporate website
TEK Systems, Chicago IL
Field Technician
January 2006 April 2006
Install POS Systems.
Install Software on servers.
Run Network Cable.
Troubleshoot system.
Upgrade server memory.
Backup system using Altris.
Illinois Valley Community College, Oglesby, IL
Lab Tech Assistant (Internship)
August 2005 December 2005
Student Help Desk in Resource Center.
Troubleshoot and repair desktop systems for labs.
Ghost images to hard drive in labs and class rooms.
Updating software and images for all desktops in computer resource center and computer labs
Maintain network in computer resource center, two labs, and pc repair lab.
Routers, switches and cabling,
Project lead replacement and configuration of router and switches in computer lab and pc repair lab
Project lead in movement of desktops and rewiring of computer resource center.
Install and setup Network Printers
EDUCATION & CERTIFICATION
AAS, Cisco Network Specialist, Illinois Central College May 2012, Phi Theta Kappa - Honor Society
NCDA - NetApp Certified Data Administrator - 05/2012
Microsoft MCP - 70-282 Designing, Deploying, and Managing a Network Solution for a Small and Medium-Sized Business
Microsoft MCP - 70-271 Supporting Users and Trouble Shooting XP Operating System
Network Administrator Certificate, Illinois Valley Community College - 2004-2005
Cisco Certified Network Associate, Certificate, ICC 2010
Cisco Certified Network Professional, Certificate, ICC 2011
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