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Street Address
PHONE NUMBER AVAILABLE (h) PHONE NUMBER AVAILABLE (c) EMAIL AVAILABLE
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SUMMARY OF SKILLS:
Over 20 years of Public Speaking to diverse audiences of all sizes with the
ability to establish rapport at various levels. Possess strong
organization skills; to outline tactics in order to accomplish goals.
Provide a solid customer service experience and resolutions to problems.
Great follow up. Self-motivated and enthusiastic, little supervision
required. Able to work independently or collaborating in team environments.
Coachable, adaptable and able to apply knowledge quickly. Computer literate
and savvy.
PROFESSIONAL EXPERIENCE:
05/01 - Present ALJs Video Production Service Frisco, TX.
OWNER, VIDEO PRODUCTION SPECIALIST
. Manage and fully operate video production company. Designed company
website, handle marketing via web, make outbound sales calls and secure
and negotiate the signed contracts. Edit and produce quality DVDs for
clients. Follow up on customer satisfaction once product is delivered.
10/00 - 4/01 Xerox Corporation San Mateo, CA.
ACCOUNT COORDINATOR - PRINTING, MAIL, KEY OP SUPERVISOR
. Team Supervision. Provided guidance/coordination/coverage of work
assignments; review completed work for accuracy and quality. Responsible
for completed projects.
. Customer Service. Reported, tracked and follow-up on any customer
complaints; served as first contact for customers; stayed abreast of
changes in the industry that can benefit the customer. Scheduled all copy
and print jobs to ensure deadlines are met.
. Provided performance feedback to upper management identifying account
growth opportunities.
. Managed productivity levels, workflow transition; ensured team
attendance within XBS guidelines; maintained database for customers past
and current jobs needed. Ensured all jobs were completed.
1998 - 10/00 Winston & Associates, Inc. Long Beach, CA.
RESEARCH ANALYST / SALES REPRESENTATIVE
. Professional consulting firm specializing in the Human Resources.
Performed Data Research via Internet on Human Resource Information and
trends.
. Developed promotional brochures with the latest laws and changes.
. Provided quality services in the following areas: Sexual Harassment,
Employer Intervention, Effective Recruitment, Investigate
discrimination complaints, design leadership training workshops.
. Produced customer reference manuals for company employees.
01/93 - 12/95 Direct TV /Pat Employment Agency Westchester, CA.
COMPUTER OPERATOR
. Desktop publishing and special projects as assigned.
. Input billing information into Direct TV computer system that was
received from the customers. Used 10-key machine to calculate refunds
to customers on billing disputes.
. Performed customer service with troubleshooting, resolved complaints, and
scheduled maintenance appointments.
02/92 - 12/92 KPMG Peat Marwick Dallas, TX.
REPROGRAPHIC ASSISTANT
. Reproduced proposal's reports for the all CPA's. Operate the Xerox
1040 & 5090.
. Managed all machine failures for technical repair.
10/90 - 02/92 Kinkos Copies Dallas, TX.
KEY OPERATOR / MACHINE OPERATOR:
. Worked as Customer Service Representive. Assisted customers in the
self-services Macintosh Area. Operate the Xerox 5090, Kodak Ektaprint
Printers, & Canon Color Laser Copies Machines. Checked customers in
and out at register, performed all areas of customer service.
01/90 - 04/90 Univ. of Southwestern Medical Center Dallas, TX.
Senior Clerk Typist
. Programmed documents into Macintosh computer. Pick up mail and
deliver. Copy all information and file in proper order. Used 10-Key
to calculate invoices and billing charges. Updated appointments for
doctors and answered all income calls.
09/87 - 07/89 Aerospace Corporation El Segundo, CA.
COMPUTER DESKTOP PUSHISHER / MAIL CLERK
. Programmed documents into Macintosh computer for the Air Force
Division. Copied information onto a laser writer copier machine;
sorted and delivered information to the appropriate recipients.
EDUCATIONAL HIGHLIGHTS:
. National University - Los Angeles, CA B.A., Behavioral Science,
1992-1994
. Southwestern Christian College, Terrell, TX; A.A. (Business Data
Processing). 1983
. Carson High School, Carson, CA.; High School diploma, 1981.
. Additional Education & Training: Technical Rep. Introduction to
Macintosh Technician- Intensive 15-week course specializing in Free
Hand, MacDraw, PageMaker, Lotus 1-2-3, Microsoft Word, Excel, and
PowerPoint.
COMPUTER PROFICIENCY:
. MS Word, Excel, PowerPoint, FinalCutPro, iDVD
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