| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate
Candidate's Name
EMAIL AVAILABLE
VALUES STATEMENT
In the eight years of employment for the U.S. Department of Education
on the National Student Loan Database Customer Service Center contract,
I have achieved mastery of the high volume call center environment.
I also have command of many software applications as well as an advanced
skill set at manipulating data across several platforms. I was number one
in volume of calls taken/issues resolved for my last employer, and I
received a commendation from the Department of Education for the
employer before that time. I am highly organized with the ability to
manage multiple projects and meet deadlines, and I am capable of
working with a team or solo. I possess a strong work ethic combined
with a commitment to excellence in all projects undertaken.
AREAS OF STRENGTH AND Expertise
P Customer Service P High Volume Call Center
P Management P Highly Skilled on Computer
P Writer/Copywriter P Graphic Arts
P Trainer P Professional Speaker/Presenter/Singer
P Supervisory Experience P Advertising/Marketing
PROFESSIONAL EXPERIENCE:
1998-2004 PC/Client/Server Analyst Raytheon Greenville, Texas
Software Technical Support Government Customer Service Center
Internet Support for website program on the National Student Loan Data System Database Contract for the Department of Education.
Subject Matter Expert on Government security as pertained to contract.
Web navigation specialist/Tech support.
Trained and managed four others on security/password issues in-house and interfacing with the customer.
Bilingual support to Spanish customers.
Strong writing, customer service skills, team skills and independent action required.
RESULTS: Number One in volume for 2003
Single-handedly resolved an average of 38% of total problem/service calls from customer.
Number Two in Volume for 2002
1997-1998 Technical Support Raytheon Greenville, Tx. FFEL (Federal Family of Education Loans Contract).
CICS, OS390 Technical support to Department of Education and contractors.
RESULT: Commended by Department of Education for resolving most issues in history of contract. Received commendation letter for my team.
1996-1997 Primary Administrative Assistant Raytheon Greenville, Tx.
Administrative Assistant to main Program Managers for the Department of Education contract.
Performed advanced administrative assistance including security, data entry, documentation, and administrative support.
1993-1996 Manager/Co Owner Hampton Court Eatery Restaurant Greenville, Tx.
Trained all staff.
Purchased/ Budgeted daily/weekly
Advertising/Promotions Director/Manager
Menu design and implementation
EDUCATION
Louisiana Tech University
Bachelor of Arts Degree
Double Major Graphic Arts/English
Minor in Spanish
PROFESSIONAL DEVELOPMENT/CERTIFICATION
Level one Certification Carlson Learning Human Resources
3rd Class FCC Radio Broadcasting License
TECHNICAL SKILLS
DATABASE: OS/390 LANGUAGES: SQL (STRUCTURED QUERY LANGUAGE) PROTOCOLS: Windows NT, SQL (Structured Query Language), EDA (Enterprise Data Access), TSO (Time Share Option), TSO/E (Time Share Option Extended), QMF (Query Management Facility), Microsoft Word, Microsoft Excel, Internet Explorer, Netscape, Lotus Notes, Sametime Connect, Attachmate EXTRA! Communications Software, Microsoft Access, Microsoft Power Point, Data Set Utility, SDSF (System Display and Search Facility), RFMS (Recipient Financial Management System), ISPF (IBM Interactive System Productivity Facility), PDF (Program Display Facility), Microsoft Exchange, ACD (Automatic Call Distributor), RMDS (Report Management & Distribution System), RACF (Resource Access Control Facility)
HONORS/AWARDS
Employee of the Month January 2003
Outstanding Service Recognition 2000, 2001, 2002, 2003
Community Spirit Award from Raytheon Project Christmas Spirit, and from L-3 Communications Project Christmas Spirit
Recognition for contribution to Raytheon Greenville s Tribute to 9/11 for singing the Star Spangled Banner
COMMUNITY INVOLVEMENT
Follies! Community Variety and Talent show fundraiser for local charities.
The Ride , Narrator, host for outdoor Christmas production.
|
