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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
Phone PHONE NUMBER AVAILABLE Email EMAIL AVAILABLE
Objective:
To pursue a career position which requires a motivated, dedicated, above-
average person, and where individual achievements and performance will be
recognized, thereby allows opportunities for growth and development.
Summary Of Qualifications:
. Productive and efficient work habits
. Self-motivator with high energy
. Great customer services skills
. Outstanding organizational skills
. Exceptional communications and interpersonal skills
. Ability to manage multiple and/or prioritizing workloads
Professional Experience:
February 2012 to Present
Centurylink- Monroe, Louisiana
Offline Support Analyst
. Manage a large volume of inbound/outbound customer calls.
. Compiled and printed daily reports for a team of 9-15 people.
. Maintained, updated and organized company's internal system database
for all customer/client information.
. Achieve quality/productivity standards set forth by the department.
April 2011 to February 2012
Wal-Mart/Sam's Club- Monroe, Louisiana
Door Greeter/ Cashier
* Greet customers entering establishments.
* Monitor checkout stations to ensure that they have adequate cash
available and that they are staffed appropriately.
* Establish or identify prices of goods, services or admission, and
tabulate bills using cash registers, or optical price scanners.
* Answer customers' questions, and provide information concerning
merchandise.
November 2010 - January 2011
Spherion/ AT&T-Monroe, Louisiana
Sales Support Representative / Holiday Helper
. Greeted and assisted customers with questions, assisted with escalated
issues.
. Recommended merchandise, explained the use and benefits of product
based on customers' wants and needs.
. Added up customers' total purchases and accept payment.
. Knowledgeable about current sales and promotions, policies about
payments and exchanges, and security practices.
March 2009 - September 2010
J.P. Morgan Chase- Monroe, Louisiana
Customer Care Professional 1
. Manage a large volume of inbound/outbound customer calls.
. Records customer inquiries by documenting inquiry and response in
customers' accounts.
. Accessed the company's internal systems to obtain and extract
information and provide customer-service management with the data for
inclusion in various schedules and special reports assigned.
Skills
Microsoft
Office (Excel, Power Point, XP, Word, Outlook, Office etc.), strong verbal
and communications skills, team player, multi-tasking, fast-learner.
Education:
2003- 2007
High School Diploma - Graduate
Ouachita Parish High School, Monroe Louisiana
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