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Click here or scroll down to respond to this candidate RAY FLOYD Microsoft Certified Professional
Street Address Holbrook Lane
Willingboro, NJ Street Address
Cell # PHONE NUMBER AVAILABLE
SUMMARY
Managed IT Support for various departments as well as Development of client computer and project needs.
Provided set up, trouble shooting and maintenance of Windows 7& Win7 Migration, Vista,XP,2000, NT 3.51, 4.0, and Novell NetWare 3.11/4.11 for client workstations.
Diagnosed and resolved various software problems with Network, Microsoft Office 2010, 07, 03,Lotus Notes 4.6, Outlook user profile set-up, Netscape/Internet, etc.
CERTIFICATION
Microsoft Certified Systems Engineer
o Implementing and supporting Microsoft Windows NT Server 4.0 in the Enterprise 2000
o Implementing and supporting Microsoft Windows NT Server 4.0 1999
o Implementing and supporting Microsoft Windows NT Workstation 4.0 - 1999
A+ Certification
Equant Certified MasterCard IBM Netfinity MIP Systems - 2004
Dell Certified Systems Expert DMS Vista - 2007
TRAINING
Hewlett Packard Printer Products & Personal Computer Products -1994
Introduction to Novell NetWare Burlington County College -1994
Branch Office, Automation Maintenance Melon Bank -1986
IBM Engineer IBM Training School 1983
EDUCATION
Electronic Engineering Technology, Associate Degree, Philadelphia Wireless Technical Institute
PROFESSIONAL EXPERIENCE
Nazareth Hospital JAN 2014-Apirl 2014
IT Support
Windows Migration Windows XP, To Windows 7 desktop/laptop PCs, Lotus Notes
Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Works with procurement staff to purchase hardware and software.
Other duties as required Troubleshooting basic network, software, printing problems, Customer
Service.
Burlington Coat factory, Edgewater Park, NJ Feb 2013 - Jul 2013
IT Support
Responsibilities:
Windows Migration Win Xp to Win7 (1000 Users)
Managed IT support for various departments within the Burlington coat factory for all clients, computer and project needs.
Provided support for all standard business applications and all internally developed applications.
Worked with other Sr. liaisons to define, test, deploy, train and support the applications.
Resolved all problems that related to the desktop environment. Among them were network connectivity and software troubleshooting issues.
Environment: Windows 7, Vista, WinXP, MS Office 2010, 2007, 2003.
ACS, Cherry Hill & Secaucus, NJ Sep 2011 - Sep 2012
Senior Client Liaison
Responsibilities:
Windows Migration Win Xp to Win7 (50 to 100 Users)
Managed IT support for various departments within the ACS for all client, computer and project needs.
Provided support for all standard business applications and all internally developed applications.
Worked with other Sr. liaisons to define, test, deploy, train and support the applications.
Resolved all problems that related to the desktop environment. Among them were network connectivity and software troubleshooting issues.
Environment: Windows 7,Vista WinXP, NT, 95,98, Win2K, Novell Netware 4.11 & 5.0, Netscape 4.7, Corporate time, MS Office 97, 2003,2007, Sap v4.6B, Project 98, Filemaker Pro, Timbuktu v1.5.4, Documentum, Workspace, Lotus Notes, Lotus Organizer, End notes, Reflections and Express T&E.
DTIF Networking/Orange Business Services 2001 - 2011
Subcontractor
Responsibilities:
Provide quality commercial data communications technical support in the IT industry.
Install and assist with configurations for; CISCO router models 1841,2611,3825 etc., Acculink Paradyne DSU/CSU models 3610,3160., Packetteer firewall, Adtran for voice & data system, CISCO VOIP phone system and GSK Smithkline voice mail system. Assist with trouble shooting T1, DS3 circuits.
Lead technician for four Lufthansa campus Exp+ Roll Outs. Install and assist with configuring IER 512 bagtag printers for Continental and British Airways.
Managed IT support for various corporate accounts and in the private sector. Provided support for all standard business applications. Worked with clients to define, test, deploy, train and support the applications. Resolved all problems that related to the desktop environment. Among them were network connectivity and software troubleshooting issues.
Environment: Windows NT, 95,98, Win2K, Novell Netware 4.11 & 5.0, Netscape 4.7, Corporate time, MS Office 97, 2000, Sap v4.6B, Project 98, Filemaker Pro, Timbuktu v1.5.4, Documentum, Workspace, Lotus Notes, Lotus Organizer, End notes, Reflections and Express T&E. In the private sector or for home users, I do repairs and sales and provide support for hardware and software.
BMS, Lawrenceville, NJ 2000 - 2001
Senior Client Liaison
Responsibilities:
Managed IT support for various departments within the Worldwide Clinical Research and Development area for all client, computer and project needs.
Provided support for all standard business applications and all internally developed applications.
Worked with other Sr. liaisons to define, test, deploy, train and support the applications.
Resolved all problems that related to the desktop environment. Among them were network connectivity and software troubleshooting issues.
Established a problem reporting process for the departments which allowed for faster problem resolution
Created a customer satisfaction survey which was used throughout the entire Informatics Organization
Received special recognition for the best relocation of a group from one location to another, of all departmental moves within the organization.
Implemented a model for my department to assist them in better utilizing network shared resources.
Environment: Windows NT, 95,98, Win2K, Novell Netware 4.11 & 5.0, Netscape 4.7, Corporate time, MS Office 97, 2000, Sap v4.6B, Project 98, Filemaker Pro, Timbuktu v1.5.4, Documentum, Workspace, Lotus Notes, Lotus Organizer, End notes, Reflections and Express T&E.
InfoSystem, Wilmington, DE 1997 - 2000
Network Desktop Support
Responsibilities:
Interface with customers.
Installed Rumba for Win 95/NT4.0. Also installed MP3270 emulator software for mainframe connections for envision. Down load and install software packages from NT 3.51, 4.0 and Novell NetWare servers. Image workstations.
Configuration of P.C.I., P.C.M.C.I.A., Ethernet and Token ring network cards and Hubs. Protocol: TCP/IP, IPX/SPX and NETBEUI.
Campbells, Camden, NJ Feb 1997- Sep 1997
Desktop Support Technician
Responsibilities:
Interface with customers. Install various software packages.
Diagnose and resolve software problems for; Rumba office 2.0, Manugistic 5.0, Microsoft Office 97, MacAfee Anti-Virus, Outlook user profile set-up, Netscape/Internet Explorer and etc.
Also used Ghost 4.0 to bring down images from Windows NT server 4.0 to image Window 95/Win NT 4.0 workstations.
Also diagnose and resolved users having problems with network printing, network drive connections and logging onto the network.
DuPont, Wilmington, DE Nov 1996 Jan 1997
Workstation Support Technician
Responsibilities:
Interface with customers. Set-up, trouble shooting and maintain windows for work groups 3.11, Win 95, NT 3.51, 4.0, Novell NetWare 3.11, 4.11 for client workstations.
Diagnosed and resolved various software problems for; Microsoft Office 97, Lotus Notes 4.6, Outlook user profile set-up, Netscape/Internet and etc. Installed Rumba for Win 95/NT4.0.
Also installed MP3270 emulator software for mainframe connections for envision. Down load and install software packages from NT 3.51, 4.0 and Novell NetWare servers. Image workstations.
Configuration of P.C.I., P.C.M.C.I.A., Ethernet and Token ring network cards and Hubs. Protocol: TCP/IP, IPX/SPX and NETBEUI.
Rohm & Hass, Bristol, PA Jun 1996 Nov 1996
Workstation Support Specialist
Responsibilities:
Interface with customers. Set-up, trouble shooting and maintain windows for work groups 3.11, Win 95, NT 3.51, 4.0, Novell NetWare 3.11, 4.11 for client workstations.
Diagnosed and resolved various software problems for; Microsoft Office 97, Lotus Notes 4.6, Outlook user profile set-up, Netscape/Internet and etc.
Installed Rumba for Win 95/NT4.0. Also installed MP3270 emulator software for mainframe connections for envision.
Down load and install software packages from NT 3.51, 4.0 and Novell NetWare servers. Image workstations.
Configuration of P.C.I., P.C.M.C.I.A., Ethernet and Token ring network cards and Hubs. Protocol: TCP/IP, IPX/SPX and NETBEUI.
Fannie Mae, Philadelphia, PA Jan 1994 - May 1996
Hardware Maintenance Technician
Responsibilities:
Troubleshoot and repair for IBM and compatible personal computers and Laptops. On-site interface with customers, part ordering and tracking inventory. I assisted the network engineer with setting up workstations for the network and problem resolution for such things as; user can t log on to the network, bad nic card, patch cable connection problems, floor jacks problems, Hub problems, and patch panel problems in the network closet. Also troubleshoot and repair for HP Laser Jet printers, II, III, IIIP & 4Si, along with Dot Matrix printers.
Affiliated Computer Systems, Dallas TX 1992 - 1993
Personal Computer Technician
Responsibilities:
Troubleshoot and repair for IBM and compatible personal computers and Laptops. On-site interface with customers, part ordering and tracking inventory.
Also troubleshoot and repair for HP Laser Jet printers, II, III, IIIP & 4Si, along with Dot Matrix printers.
CSC, Moorestown, NJ 1990 - 1991
Electronic Technician
Responsibilities:
Extensive travel throughout the country installing UYQ-21 console emulators at naval training bases. This included hardware maintenance and the running of diagnostics programs; reading schematics, wiring diagrams, block diagrams, and flowcharts; and loading software. On-site interfacing with customers. In-house responsibilities included maintenance support and testing and troubleshooting personal computers, monitors, printers, and PC boards to component level.
Unisys Corporation, Paoli, PA 1988 1989
Senior Customer Service Engineer
Responsibilities:
Extensive travel throughout the country installing small parcel bundle sorting machines at designated United States Post Offices. This included reading blueprint, floor layouts, schematics, wiring diagram, block diagrams and flow-charts; and setting up Unisys PW2 computer system; installing fiber optics, signal wiring, and air and electrical systems; aligning, leveling, and bolting modules; and troubleshooting PC boards to component level.
Advanced Development Engineering Center, Swarthmore, PA
Technical Representative 1987- 1988
Responsibilities:
Extensive travel throughout the country installing the Multi-Position Flat Sorting Machine 775 in the United States Post Offices. This included reading blueprint, floor layouts, schematics, wiring diagram, block diagrams and flow-charts; and setting up Unisys PW2 computer system; installing fiber optics, signal wiring, and air and electrical systems; aligning, leveling, and bolting modules; and troubleshooting PC boards to component level
Mellon Bank, Philadelphia, PA 1978 1986
Engineer/Maintenance Technician
Responsibilities:
Serviced automatic teller machines in Philadelphia and the surrounding vicinity. This included troubleshooting from minor to major repairs; reading schematics diagrams, block diagrams, and flowcharts and running diagnostic tapes; troubleshooting PC boards to component level or replacement; setting up modem units to be interfaced to the central host site; and replacing or adjusting mechanical and electrical parts.
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