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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Village Overlook
McDonough, GA Street Address
Cell: PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Qualifications Summary
Highly personable and experienced Customer Service, Sales, Logistics and
Administrative Professional adept in working in fast-paced environments
demanding strong organizational, technical and interpersonal skills.
Demonstrated team leader in logistics, project management and production
planning. Track record providing solutions and options to meet customer and
company goals and objectives while building relationships with internal and
external customers. Over 23 years of experience in customer service,
inside sales, logistics, account management, accounts payable/receivable,
human resources, claims and sales processing and call-center operations in
postal, military, aviation, non-profit and international mail and freight
industries.
Confidential (01/28/2013 - Present) Office Manager/Sales Assistant
Atlanta, Georgia
. Document and resolve staff performance issues, accounts payable and
receivable, invoicing, electronic bank depositing, payroll, 401K and
employee insurance, time-keeping, commissions, expense reporting,
marketing and office equipment management.
. Review and approve all purchase contracts, agreements, and operational
documents daily to ensure correct completion and signatures.
. Assists in preparing weekly sales and training meetings for staff.
Address all client inquires in a timely and proactive manner ensuring
all claims and concerns are addressed and closed to customer
satisfaction.
. Review, initial and process all purchase agreements and authorizations
entered between client and company.
. Maintain company database with all client purchases, interactions and
calls.
. Meets or exceeds set monthly quota on consistent basis.
. Perform follow-up sales activities to ensure repeat business and
motivating new customer sales.
. Creates and maintain spreadsheets to track sales, construction and
production trends and project management and sales marketing.
. Devise, track and implement quarterly sales incentives for internal
staff and manage day to day operations of reporting staff.
. Makes appointments and arranged conferences and meetings for
supervisor.
. Relieves supervisor of routine personnel, budget and other operating
details such as scheduling, approving material and purchase
requisitions.
. Prepared month end sales and commission closeout payment
authorizations.
Candidate's Name
Page 2
Satair USA (03/20/2006 - 12/24/2012) - Senior Customer Service/Inside Sales
Executive
Atlanta, Georgia
. Provided all aspects of customer service via order processing of
EDI/SPEC and hard copy purchase orders, pricing inquiries, backorder
inventory management, conflict resolution, customer retention,
relationship building, customer inquiries, product and service
concerns, sales support, call center monitoring and escalation.
. Sold OEM and Aftermarket aircraft spare parts while following
guidelines under
ISO9001:2008, EAR/ITAR regulations including transportation of
dangerous goods and INCO terms.
. Trained all new employees on SAP, ERP and CRM operating systems and
department SOP's, vendor payment and customer invoicing.
. Handled a high influx of inbound calls 75-100 daily within a dynamic
call center environment while monitoring customer service team call
escalation needs.
. Ability to build customer rapport quickly by being an empathetic
listener and recommending solutions and options.
. Provided effective and timely resolution of wide range of customer
inquiries while striving for one-call resolution of customer service
issues.
. Proven record of managing and tracking the quote to order process and
timely proactive follow up.
. Accounts consistently met or exceeded monthly sales quotas/goals while
capturing highest percentage of quote to order ratio.
. Gained customer trust by meeting and exceeding customer performance
requirements for major accounts including American Airlines,
Continental Airlines, US Airways and United Airlines.
. Attended quarterly/yearly business reviews to review time period
customer satisfaction performance and review upcoming fleet
changes/parts needs.
. Received numerous accolades from senior management and customers for
consistently providing excellent service and tactfully resolving
sensitive issues which benefit both customer and company.
. Selected as global team member on quote to sales conversion pilot
program.
. Maintained yearly pricing and stock contracts working with supply
chain to ensure parts availability assignments based on contractual
obligations.
. Adept at identifying customer needs and presenting appropriate service
offering to major accounts while maintaining lowest team average of 3%
return/rejected goods from customers, administered warranty, repair
and replacements.
. Purchase requisitioning management, verification and inventory
ordering levels.
. Track record of assisting in design and implementation of reporting
procedures which increased sales and reduced labor costs and project
management to improve customer satisfaction and repeat business.
Candidate's Name
Page 3
. Worked extensively to maintain 30 day currency on receivable accounts
including collections, account holds and bankruptcy sales and
procedure to avoid bad debt/write off/outside collections.
Access Worldwide (04/09/2001 - 3/20/2006) - Senior Customer
Service/Logistics Coordinator
Atlanta, Georgia
. Responsible for all aspects of customer management, inbound logistics
and global export for an international mail/freight company including
dispatch management, invoicing, pricing, conflict resolution, customer
retention, relationship building, resolving customer inquiries,
product and service concerns, and sales support.
. Manage customer contact at file level regarding exceptions and
shipment details.
. Attained a 97% customer service satisfaction rating for year-end 2003-
2005.
. Responsible for collections/bad debt recovery of accounts, maintained
30-45 day ratio consecutively for 5 years on all accounts with no
write-offs recorded.
. Provide leadership and direction in operational functions and
responsible for daily production meetings between customer service,
operations and production.
. Performed inventory cycle counts, quality control and fulfillment
processing.
. Coordinate and prepared documentation for international export via air
and ocean.
. Responsible for logistics management, fulfillment coordination,
courier dispatch, database and project management and order track to
trace for vendor invoicing.
. Maintained inventory control of client goods in order to ensure
customer fulfillment is met and maintained, advised clients of monthly
goods counts and overage/underage based on mailing/fulfillment lists.
. Responsible for maintenance of all customer/client mailing lists,
updating addresses monthly based on Streetsweeper (Canadian Post) and
USPS address recognition software thus keeping customer costs down for
un-deliverable goods.
. Successfully imported over 950,000 lbs of mail and freight without
loss or incident consecutively for five years.
. Responsible for global imports and exports including providing SED's,
BOL's, pre-alerts and commercial invoices for local, LTL and long-haul
transportation.
. Worked extensively with vendors building relationships, ensuring
reduction in costs, and quality objectives are met.
COMDOC Business Systems (02/01/2000 - 12/09/2000) - Office Manager
Savannah, Georgia
. Responsible for all aspects of office management, including
timekeeping, purchase requisitions, payroll, phone coverage, and
driver dispatch activity.
. Responsible for logistics management for delivery and repair of
digital copier and computer equipment for a two-state area.
Candidate's Name
Page 4
. Performed inventory audits and responsible for inventory control,
requisition, and management of $500,000 worth of digital office
equipment maintained without loss or incident for two external
auditing cycles.
. Maintained database and booking of all equipment for purchase, leasing
and on-site trial periods, worked closely with supply chain ensuring
no stock outs.
. Supervised staff of two dispatch drivers and one service technician
for delivery of purchased goods, maintaining accountability of both
driver and goods with customer ensuring timeframe for delivery, setup
and repair were met or exceeded.
. Resolved customer conflict, provided pricing and prepared monthly
sales reports.
. Performed inside and outside sales as needed, marketing and project
management.
. Led weekly management meetings between sales, service, and office
staff.
. Responsible for month end sales and commission closeouts.
Goodwill Industries of Coastal Georgia (03/01/1999 - 10/01/1999) - Human
Resource Specialist
Savannah, Georgia
. Responsible for administration of employee benefit programs to include
health, life and dental insurance, enrollment, termination and problem
solving.
. Enforced compliance with regulations, policies and procedures
regarding COBRA, FMLA, FLSA, Affirmative Action and Dept. of Labor.
. Performed reference and background checks on all incoming personnel.
. Facilitated monthly employee orientations and suggestion committee
meetings.
. Responsible for drug testing, record keeping, and provider payment in
accordance with Drug Free Workplace policy.
. Maintained employee database, employee identification cards, hourly
employee payroll, and administrative support of departmental
requirements.
. Maintained employee management system to include disciplinary write-
ups, time off requests, hourly pay rate changes, job title changes,
quarterly employment reviews and terminations.
. Performed interviews of prospective employees.
. Provided end of employment termination letters to both former employee
and Dept. of Labor in accordance with regulatory timeframe.
United States Army (06/26/1992 - 12/19/1998) - Administrative Specialist/US
Postal Clerk
. Performed duties as an Administrative Specialist and as US Postal
Clerk, expediting1st Class Mail, and maintaining security of
Registered, Insured and Certified mail while complying with United
States Postal regulations.
. Performed manual redirect service on over 200 + pieces of mail weekly.
. Verified eligibility requirements for personnel transitioning out of
the Army.
Candidate's Name
Page 5
. Successfully processed over 1,500 personnel records and termination
orders without loss per month under the 3% error rate per Department
of Army standards receiving commendation from the Pentagon.
. Assigned as Chief Registered Clerk responsible for all aspects of
mailroom management adhering to United States Postal regulations and
maintained all standards in regards to registered, certified, insured
and 1st Class mail.
. Provided postal service to over 11,000 personnel while maintaining
100% accountability as principal Chief Registered Clerk and Camp Howze
Army Post.
. Directly responsible for obtaining a commendable rating in the
Registry/Accountable mail section during critical postal inspections.
. Successfully managed $100,000 worth of securities without loss or
audit.
. Worked as liaison between Brigade Commander and civilian contractors
in building layout and needed secure areas for newly constructed
mailroom and as consultant in regards to postal inspections and
preparing for inspections due to postal operations training and
qualifications.
. Prepared and monitored business related travel reimbursement
documentation.
. Prepared and maintained functional files in adherence of departmental
procedures.
. Expedited and streamlined incoming procedures resulting in a more
efficient assignment of incoming personnel.
. While deployed to Camp Doha, Kuwait cross-trained ITT/Dyn Corp
personnel resulting in reduced supervision and enhanced security.
. Assigned duties and responsibilities for the quality control of over
800 personnel scheduling daily barracks security assignments.
. Prepared and routed correspondence including strength and loss
reports, training and deployment reports, and military personnel
orders and assignments.
Office Technology & Skills
. Proficient in SAP, Pentagon, MS Office Suite, MS Word, MS Excel, MS
Access, ACT, Quickbooks, Business Works, Power Point, ABRA Suite, MS
Outlook, Lotus Notes, Nutshell, Adobe Acrobat, Internet Research, 10
Key, Typing 55
. Data Entry/Processing, Streetsweeper, List Management and Inkjet Setup
. Experienced RF Scanner, WAV, forklift, pallet jack and shrink-wrap
operator
Education & Specialized Training
. Postal Operations Course, US Army, Ft. Benjamin Harrison, IN,
Certificate
. Administrative Specialist Course, US Army, Ft. Jackson, SC,
Certificate
. Nichols College, Dudley, MA, Integrative Studies
. Smithfield High School, Smithfield, RI, Diploma
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