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Seeking senior assignments in Leadership with an organization of repute in
IT Sector.
Summary
V Competent IT professional with extensive experience of 9+ years in
Development, Application & Production Maintenance, Client Relationship
Management and Team Management.
V Outstanding at Innovation, Automations and support & maintenance
projects.
V Working experience in various Technologies like .Net, SQL Server 2008, BO
XI R2 Reporting.
V Good Knowledge in VBScript, Excel Macros, JavaScript
V Extensive working experience in Service Management as Incident Manager
V Very good experience to Incident and Service request Management - ITIL.
V Exceptional communication and interpersonal skills with a record of
achieving maximum customer satisfaction and employee satisfaction across
the floor.
V Proficient in managing teams at multiple locations and handling effective
information sharing sessions.
V Expertise in Initiating and Developing Automations.
Core Competencies
Functional Skills
> Incident Management
> Team Management
> Support and Maintenance
> ITIL
> Application Development
> Production Support
Technical Skills
> C#.Net, ASP.Net
> Dot Net Framework 2.0
> HTML
> Java script, VB Script
> SQL Server
> SQL Administration
> Business Objects
> Windows
> IIS
> MS Excel
Experience History
|Organization |Designation |Duration |
|Infosys Technologies Ltd|Project Manager |Oct-2006 - Till Date |
|Infogain India Pvt Ltd, |Software Engineer |Jan-2006 - Aug-2006 |
|Noida Infogain India Pvt| | |
|Ltd, Noida | | |
|BUILD INFOTECH SOLUTIONS|Programmer |Dec-2004 - Dec-2005 |
|PRIVATE LIMITED | | |
Certifications
> Microsoft Certified .NET Application Developer - MCAD (98%)
> Information Technology Infrastructure Library (ITIL)
Certified in ITIL V3 Foundation in 2011
Academia
> B.Tech. (Information Technology) from JNT University in (2003).
> Diploma in Computer Science from State Board of Technical Education and
Training in (1999).
> Board of Secondary Education from Andhra Pradesh in (1997).
Initiatives and Automations
> Operations & Control IT Utility Applications
> Central Services Reporting
Organizational Scan
Infosys Technologies Ltd. since October'2006
Client: Harley Davidson.
Period: July '13 to Till now
Role: Project Manager
Environment: Infrastructure Support
Pricing Model: Transactional
Incident Manager Responsibilities:
> Manage Production Support & Maintenance for Harley IT end to end
operations.
> Responsible for offshore lead of 2 of the tracks Middleware and Storage &
Backup
> Facilitated the efforts of 20 project team members during the duration of
project
> Responsible for Team building & leadership
> Tracked and reported progress and status; escalated issues to appropriate
project leads to ensure timely resolution.
> Coordinating with onsite team regularly to fix the issues quickly
> Designed and implemented cross-training programs for team
> Acted as quality anchor for whole account from Infrastructure support.
> Responsible for staffing levels and subcon hiring for the whole account
> Responsible for Allocations, Budget administration, Quality ,Billing and
Projections
> Involved in effort estimations for RFP and SOW creations
> Responsible for Quality management and handling external audits like SSAE
audit and ISO Audit
> Responsible for publishing Weekly and Monthly operations metrics
> Responsible for CMDB setup as part of change management
Client: Microsoft, Redmond.
Period: June '10 to December '12
Role: Technology Lead\Incident Manager.
Environment: SQL Server 2008, MS Office 2010, ITSM
Ticketing Tool and CBI reporting
Pricing Model: Transactional
Incident Manager Responsibilities:
> Manage Production Support & Maintenance for Microsoft Operations.
> Responsible for People Management with Team size of 20 resources at two
different offshore locations.
> Responsible for one of the ASM Cluster Service support operations in
providing prompt service to the Global users and adhere the operations to
specified SLAs
> Implemented measures to move the projects out of SIP (Service Improvement
Plan).
> Manages staffing levels and support coverage. Refines support policies
and procedures
> Ensures the highest levels of customer satisfaction
> Optimized team size with internal cross trainings & automations that
resulted in increased RpM (Revenue per Month).
> Managed different cluster in Microsoft Project, SESIT - Foundation
Services and OEM CRM (Microsoft Dynamics).
> Implemented different process model to meet SLA's
> Designed and developed different automation for Productive and
effectiveness.
> Designed and implemented cross-training programs for team
> Responsible for Quality management and guiding all the analyst to
maintain Quality and Timely communication with customers.
> Attending Weekly meetings with Client on Deliveries
Client: UBS
Period: July '08 to September '09
Role: Technology Lead.
Environment: Business Objects 6.5, Business Objects XI
R2,Infoview and Remedy Ticketing Tool
Responsibilities:
> Creating or developing new business objects reports.
> Involved in Modifying or develop new business object reports.
> Gathered requirements for designed, developed and maintained reports
> Creating report formats as per the user requirements and validating the
data
> Documentation of the reports.
> Testing of the reports
> Involved in sending the weekly and Monthly reports to stakeholders.
> Published the reports to Infoview as per the user requirements.
> Automated the process to reduce the manual intervention to create the
reports.
> Developed the Self-service Portal and Complexity Calculator tools for the
team to know the complexity of the reports that is being created by the
team.
> Involved in linking the Infoview reports to Self service portal to easy
access of the reports.
> Involved in linking the BO 6.5& XI R2 infoview reports from the external
sites.
Client: UBS
Period: December '07 to June '08
Role: Technology Lead.
Environment: Asp, VB Script, Java Script and Oracle
Responsibilities:
> Understanding Technical requirements and Change Requests
> Writing SQL Scripts, Stored Procedures and Deploying in production
Server.
> Basic SQL Administration like Server Monitoring, Performance Checking.
> Supporting Applications and Database Servers
> Providing resolutions to technical and business logic issues
> Reviewing the Business Requirement Documents, Functional Specifications,
and Technical Specifications to validate against requirements.
> AS part of the development life cycle, responsible for creating technical
specifications, implementation and conducted BVT and Smoke test.
Client: Microsoft
Period: February '07 to August '08
Role: Support Analyst as a Level2.
Environment: .Net, Sql Server
The project provided 24X7 Production support for their ETL environment. The
group offers a wide range of integrated, end-to-end business applications
and services designed to help small, mid market and corporate businesses
become more connected with customers, employees, partners and suppliers.
Responsibilities:
> Worked as a Level2 production support analyst
> Worked on incident Management activities and Problem Management
activities
> Anchored preparation and delivery of weekly and monthly reports
> Responsible for meeting SLA's for all incidents
> Participated in weekly calls with the customer
Commenced Career
Infogain India Pvt Ltd, Noida
As Software Engineer from January'06 - August '06
Client: Isold IT, USA.
Period: January'06 - May'06.
Role: Software Engineer.
Environment: ASP.Net, C#.Net, SQL Server 2000.
ISoldIt is a nationwide chain of eBay and shop.com drops off stores that
make it easy for anyone to sell their things on eBay. Simply drop by one of
our stores with an item you'd like to sell, and we'll do the rest. We
professionally photograph the item, write descriptive copy about it, and
list it on eBay. They take care of payment collection, packing and shipping
and customer service. After item sells, they will send a check. I-SOLD IT
has compelling need to manage this new growing business with the help of
new store management software and B2B integration with shop.com that
consists of:
Multi-tier based architecture
Developing store web application to do seller and item management
B2B integration with Shop.com
Responsibilities:
. Designed the GUI and Developed the Items Module for Iteration -2.
. Testing the Iteration -1.
. Bug Fixing and Integration Testing
Client: Archive Systems, USA.
Period: June'06 - August'06.
Role: Software Engineer.
Environment: ASP.Net, C#.Net, SQL Server 2000.
Archive Systems, striving to be the leader in Document Management, has a
need to develop and deploy a Web product to enhance client's experience.
Utilizing the Web, clients will be able to manage their inventory, request
pickup and deliveries, order supplies, request scan on demand services and
customize views based on the particulars of their account.
. Search, browse and edit inventory on the container, file folder or
tape level
. View images when applicable based on 'non-hosted' SOD Add new
inventory
This solution will allow the user to place orders from the search results
screen or from the Order menu tab. They can also view their complete order
in a cart to modify the information before submitting. Once completed, they
will be able to 'check out' the order. This will send the request to
Archive Systems
Responsibilities:
. Involved in Architecture design and Developing.
. Developed Error handling and Transaction Strategy.
. Bug Fixing.
Build Infotech Solutions Pvt Ltd, Hyderabad.
As Programmer from December'04 - December '05.
Client: ERP Management, VSL, Chennai.
Period: December'04 - December'05.
Role: Programmer
Environment: ASP.Net, VB.Net, Crystal Reports, SQL Server
2000, HTML, Java script, CSS.
This project deals with Enterprise Resource Plan Management in VSL. This
project consists of 7 modules. Administration, HR Management, Asset
Management, Marketing Management, Design, Construction Management,
Procurement Management and Quality Control. I was involved in HR
Management, Construction and Procurement Modules.
HR Management deals with all the employees activities in the company.
Employee's attendance, Pay slips, leaves, salary details, Training details
and reports.
Construction Module deals with the Scheduling of the project, assigning
work to the employees and raise requisitions for the material, planning of
the material & equipment, defining man-hour rates for the employees in the
site and daily updates.
Procurement module deals with raising purchase orders for the material and
equipment, Material receipt cum inspection report, supplier details and
supplier evaluation.
Responsibilities:
. Understanding the requirement specifications.
. Designing low level diagrams
. Creating the database Tables
. Implementing database stored procedures
. Implementing the code
. Testing the resulting components
. Analyzing the runtime profile to debug errors
. Also responsible of manual testing
. Responsible for integrating the modules
. Delivering the Product
Personal Dossier
Date of Birth: 20-Mar-1982
Address: Flat No. 303, Venkat Kalyan Residency, Nizampet X Road,
Hyderabad - 500018.
Place: Hyderabad
D.Satyavathi
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