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Street Address Rowlett Road Apt 101
Rowlett TX Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Seeking a professional challenging career opportunity that utilizes my
background experiences and willingness to contribute to the growth and
productivity of a company.
Qualifications
Excellent organizational, interpersonal and communication skills, self-
starter and motivated achiever dedicated to getting the job done. Ability to
work independently or as a fully cooperative member of a team.
Education
Jarvis Christian College 2014-current
Course in Criminal Justice
Richland Community College 1990-1998
Course in Business Administration
South Garland High School 1986-1990
High School Diploma
Work History
Bank of America, Plano, TX April 2008- June2014
Team Manager-Centralized Value Department
In charge of a Team of 10 plus associates for processing appraisals and
Deed Lieu for short sale dept. While providing one on one feedback
on production, attendance, holding team meetings on changes in
the policy and procedures to make sure accounts for FNMA,
FHLMC, GSE, VA, USDA, and FHA were process correctly. Also
made sure team was in compliance with bank policy and
procedures. Provided reports to Managers and VIP s on team
overall daily and monthly production. Assisted and led manager
meetings with other managers and VIP s from other departments on
daily and monthly basis regarding overall production, changes in the
bank policy.
Mortgage Specialist II-Foreclosure Review
Processing 150 plus accounts of subprime, GSE, USDA, VA and FHA for
foreclosure review. Adhere to policy and procedures and guidelines
of the bank and states to make sure each account was fully
prepared properly to meet foreclosure requirements.
Collection Associate-Collection Department
Provided customer service in a high call volume of 100 plus calls in a call
center environment, and discussing customers mortgage accounts
regarding making a payment, or getting a new interest rate on
modifications. Also handled first level resolution on complaints
regarding their accounts and questions regarding bank policy and
procedures.
Air System Components, Richardson, TX April 2006-April 2008
Provided customer service to 100 plus vendor accounts that were local and
out of state, and assisted with issuing credits for wrong product
shipped to vendors. Provided quotes on ventilation products to
vendors to make sure they were ordering the exact product, and
make sure product was shipped on time from the warehouse. Also
place orders in AS400 system and provided tracking numbers to
vendors on orders being shipped from the warehouse.
Monitronics, Dallas, TX February 2005- April 2006
Provided customer service and negotiated renewal contract rates regarding
alarm system. Also prepared alarm contracts to be mailed to
customers and issued credits when alarm bills were incorrect.
Monitored alarm systems and notify law and emergency
enforcement when necessary.
Excel Telecommunications, Inc. Dallas, TX August 1994- December
2004
Representative Consultant/Provisioner/Commercial Billing Analyst
Assist with incoming calls from Independent Reps with understanding of
the Multi-level marketing plan. Provided first level resolution
concerning complaints, and assured checks and correspondences
were mailed properly to the Reps. Also assisted Reps with related
issues to compensation, marketing, sales programs, promotion,
down line activity and selling of telecommunications products.
Responsible for developing a lead tracking system that joins sales
manager, engineer, provisioner, circuit design engineer and switch
engineer to ensure success of the order project. Received and
diagnose reports of network trouble and interface with Lecs and
Vendors to resolve customer issues. Worked closely with other
provisioning teams, managers, and directors of out of state vendors
to ensure that customer s complaints and issues were resolved.
Provided first and second level of escalation for regulatory
complaints, and developed account provisioning daily, weekly,
monthly, and annual statistical reports to managers and directors.
Responsible for creating and providing a complete and professional
competitive bill analysis of rates, product features and discounts for
independent field reps. Assist reps with understanding of analysis
and presentation to customers. Responsible for internal mail
reception, distribution, finalizing and shipping of daily production
within the department while maintain customer records and
accounts.
Skills
Typing Speed 55-60wpm, Ten Key by Touch, Data Entry 8000ksph
Microprocessors-Word Perfect, Lotus Notes 1-2-3-4, Microsoft Word,
Windows Office, MS Outlook, Access, Microsoft Excel, Power Point,
AS4 00, LPS, HLBPM system.
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