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Sr Telecom Technician Resume Dallas, TX
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Title Sr Telecom Technician
Target Location US-TX-Dallas
Email Available with paid plan
Phone Available with paid plan
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                                Candidate's Name
                               PHONE NUMBER AVAILABLE
                         Email: EMAIL AVAILABLE

Objective:  Seeking a challenging senior telecommunication technician
           position to utilize my experience with a high level of
           expertise.
           _________________________________________________________________
      _____________

Accomplishment:
         . Ensure that the highest level of technical support is met at all
           times through prompt, thorough and professional assistance.
         . Place orders and coordinate implementation with all telephone
           companies, long distance carriers and hardware vendors for all
           remote location installation, move, add and change.
         . Performing on site and remote maintenance, programming,
           troubleshooting and MAC activity on Cisco Unified Communication
           Manager, Avaya S8700, Avaya IP/SIP, CMS, IVR, G3R, Intuity
           Audix, Modular Messaging, Centigram voice mail, Nortel PBX Opt.
           81C, Meridian Mail, CallPilot, Norstar, BCM 450, and Polycom.
         . Perform the installation and maintenance any associated wirings
           for MDF/IDF.
         . Initiating and coordinating the printing of ACD, CDR and Traffic
           reports.
         . Knowledge of Cisco routers and switches, WANs (T1, T3, MPLS,
           CLEC & ILEC).
         . Experience with analog or digital trunks, DID, ISDN, PRI, T-1,
           SIP, CSUs and dialup modems.
         . Verify and approve billing for network services and equipment.
         . Manage backups for all Telecom systems.
           _________________________________________________________________
      _____________

Employment History:

      Parkland Memorial Hospital, Dallas, Texas                07/10 to
06/14       Laid-off
      Senior Telecommunications/Network (Lee McChesney)  PHONE NUMBER AVAILABLE
         . Perform all MAC to main campus, Chase and all COPC locations.
           Support 9000 end users.
         . Set up and install Cisco VOIP telephone and voicemail.
         . Set up  and install Avaya telephone 8410D, 680D+, 2410, 6400 and
           9600 with Audix or Modular Messaging voicemail and Avaya Aura
           Communication Manager for Avaya VOIP.
         . Networking knowledge at the layers 1,2 and 3 level: TCP/IP,
           ports, interfaces and protocols.
         . Manage Cisco and Polycom Telecom equipment and communications
           mediums over VOIP services.
         . Experience with MS Lync Enterprise voice.
         . Responsible for 3000 language line telephones and Avaya VOIP
           using as LLP.
         . Responsible to open trouble to ticket to LEC and vendors to
           resolve problems to all remote sites.
         . Place orders with all telephone companies, long distance
           carriers and hardware vendors for all remote location to
           install, move, add and change for analog or digital trunks, DID,
           ISDN, PRI, T-1.
         . Travel to end-user sites as necessary for installation,
           troubleshooting, and/or training purposes.
         . Responsible to replace Liebert USP battery backup.
         . Monthly backup Avaya S8700, Audix voicemail, Modular Messaging
           and CMS.
         . Work with Engineer department to resolve overhead paging system.
         . Reset Opt-E-Man for remote sites.  Rotate On-Call 2 weeks.
           _________________________________________________________________
      _____________
      Greyhound Lines, Inc., Dallas, Texas                     07/06 to
10/09       Laid-off
      Senior Telecommunications Analyst (Chris Houser)   PHONE NUMBER AVAILABLE
         . Analyze problems and develop solutions to meet customer needs.
         . Place orders with all telephone companies, long distance
           carriers and hardware vendors for all remote location to
           install, move, add and change for analog or digital trunks, DID,
           ISDN, PRI, T-1.
         . Activate/deactivate LD authorization codes for field personnel
           and database maintenance.
         . Maintain an accurate database of phone numbers by location.
         . Communicate over the phone and email with customers, ILEC and
           vendors to resolve problems to all remote sites in the U.S and
           Canada.  Develop and maintain remote inventory database.
         . Database administration, maintenance and backups using on-line
           management package for all Norstar phone systems, Norstar
           Manager Utility and BCM Business Element Manager.
         . Evaluate hardware vendors and make recommendations based on
           analysis.
         . Responsible for the shipment of broken telephones to equipment
           vendor for repair.
         . Travel to end-user sites as necessary for installation,
           troubleshooting, and/or training purposes.
         . Perform all MAC to One Dallas Center, Dallas terminal and North
           Dallas.
           _________________________________________________________________
      _____________

      Belo Corp., Dallas, Texas                          01/06 to 07/06
Contractor
      Consultant ()    PHONE NUMBER AVAILABLE
         . Primary internal support for all problem resolution and change
           requests, perform MAC for Belo, Dallas Morning News, WFAA and
           TXCN, approximately 6000 end users.
         . Generating tickets and following processes in place to ensure
           efficient resolution.
         . Troubleshoot and punch down wiring in MDF and IDF.
         . Manage activity reports.
           _________________________________________________________________
      _____________


      Vartec Telecom, Carrollton, Texas                  06/01 to 10/05
Laid-off
      Senior Telecom Technician (Pat Payne)
         . Perform all MAC as requested by the customer, on the Nortel or
           Avaya PBX, Meridian Mail, CallPilot and Intuity Audix voice
           mail.  Support approximately 4500 end users in Addison and
           Dallas, Texas.
         . Perform highly complex programming, including design, testing,
           and implementation for new/enhanced voice route
           paths/functionality
         . Represent the department on large project teams for phone
           systems requirements, acquisition, implementation, and
           enhancements.
         . Create, troubleshoot and close out Remedy trouble tickets.
           Ensure SLA is met.
         . Coordinating the additional/removal of Telco and/or Carrier
           facilities.
         . Continually monitoring telecommunication systems and remove
           unneeded/unused resources.
         . Analyzing and resolving all problems related to voice
           communications and voice messaging systems.
         . Maintaining database documentation for voice and data cabling
           using Excel and Visio.
         . Weekly backup for Max, Meridian Mail, CallPilot, Intuity Audix
           and remote site for Norstar.
         . Execute preventive maintenance and disaster recovery proactively
           monitoring alarms and logs responding with appropriate urgency
           to critical/serious alarms and/or issues.  On call 24/7.
         . Train/assist users with equipment and system functions.
           _________________________________________________________________
      _____________


      Black Box Network Services, Carrollton, Texas                 06/00 to
06/01       Vartec hired
      Senior Field Technician (Phil Reifenleiter)
         . Coordinate tasks and/or projects amongst the technicians,
           ensuring coverage for particular sites/clients to meet
           SLAs/deadlines.
         . Troubleshoot and install data and voice from work stations to
           IDF/MDF.
         . Responsible to programming Norstar, Comdial, Panasonic, Lucent
           and Nortel systems.
         . Install CAT5, CAT6, 25, 100 and 300 pairs.
           _________________________________________________________________
      _____________

      TeleCorp, Carrollton, Texas                        10/94 to 03/00
Laid-off
      Lead Technician (Deborah Rohman)
         . Responsible all phases of installation, maintenance, upgrade and
           repair for Meridian and Norstar phone and voice mail.
         . Responsible dial up remotely to program Nortel Option 81, 61,
           11, KSU and Avaya G3R.
         . Install, troubleshoot, repair and maintain network and
           telecommunication equipment.
         . Repair trunk, digital and analog cards for Nortel PBX and Lucent
           PBX.
         . Knowledge of Norstar and Lucent key system.
         . Knowledge CAT5, CAT6, 25, 100 and 300 pairs color codes.
           _________________________________________________________________
      _____________




Education


      High School - R. L. Turner June 1986.
      Avaya University - Definity Administrator July 2001.
           _________________________________________________________________
      _____________

Technical Skills:
      Hardware / Operating Systems:
         . Avaya S8700, IP/SIP, G3R, CMS, Modular Messaging, Audix
           Voicemail, TDM, Nortel Opt 11C-81C,  Succession 4.5, Meridian
           Mail,  CallPilot, BCM, Norstar, OTM Navigator 2.2, Nortel
           Symposium 4.00, Avaya Aura Communication Manager , Cisco Unified
           Communication Manager, Centigram voice mail, CentreVu
           Supervisor, CMS Supervisor, Terranova, Definity Site
           Administration (DSA), Avaya Site Administration R6.0, TruCall
           (Call Accounting System) and VeraSMART (Call Accounting).


      Software:
         . Win 7, Win XP, Microsoft Office 2003, 2007 & 2010 - Word, Excel,
           Access, Outlook, PowerPoint, ProComm Plus 4.8, AutoCAD, Visio
           2000, WordPerfect Office 2000, Works, Microsoft Publisher, ITSM
           Incident, Remedy Action Request System 6.03.00 and Heat Call
           Logging 7.00.
           _________________________________________________________________
        _____________

References: Karen Patterson 318-771-8090
            Phil Ruffin PHONE NUMBER AVAILABLE
            Melissa Levine PHONE NUMBER AVAILABLE
            Mike Holland PHONE NUMBER AVAILABLE
            Thomas Wright PHONE NUMBER AVAILABLE
            Patricia Payne PHONE NUMBER AVAILABLE

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