| 20,000+ Fresh Resumes Monthly | |
|
|
| | Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
Objective: Seeking a challenging senior telecommunication technician
position to utilize my experience with a high level of
expertise.
_________________________________________________________________
_____________
Accomplishment:
. Ensure that the highest level of technical support is met at all
times through prompt, thorough and professional assistance.
. Place orders and coordinate implementation with all telephone
companies, long distance carriers and hardware vendors for all
remote location installation, move, add and change.
. Performing on site and remote maintenance, programming,
troubleshooting and MAC activity on Cisco Unified Communication
Manager, Avaya S8700, Avaya IP/SIP, CMS, IVR, G3R, Intuity
Audix, Modular Messaging, Centigram voice mail, Nortel PBX Opt.
81C, Meridian Mail, CallPilot, Norstar, BCM 450, and Polycom.
. Perform the installation and maintenance any associated wirings
for MDF/IDF.
. Initiating and coordinating the printing of ACD, CDR and Traffic
reports.
. Knowledge of Cisco routers and switches, WANs (T1, T3, MPLS,
CLEC & ILEC).
. Experience with analog or digital trunks, DID, ISDN, PRI, T-1,
SIP, CSUs and dialup modems.
. Verify and approve billing for network services and equipment.
. Manage backups for all Telecom systems.
_________________________________________________________________
_____________
Employment History:
Parkland Memorial Hospital, Dallas, Texas 07/10 to
06/14 Laid-off
Senior Telecommunications/Network (Lee McChesney) PHONE NUMBER AVAILABLE
. Perform all MAC to main campus, Chase and all COPC locations.
Support 9000 end users.
. Set up and install Cisco VOIP telephone and voicemail.
. Set up and install Avaya telephone 8410D, 680D+, 2410, 6400 and
9600 with Audix or Modular Messaging voicemail and Avaya Aura
Communication Manager for Avaya VOIP.
. Networking knowledge at the layers 1,2 and 3 level: TCP/IP,
ports, interfaces and protocols.
. Manage Cisco and Polycom Telecom equipment and communications
mediums over VOIP services.
. Experience with MS Lync Enterprise voice.
. Responsible for 3000 language line telephones and Avaya VOIP
using as LLP.
. Responsible to open trouble to ticket to LEC and vendors to
resolve problems to all remote sites.
. Place orders with all telephone companies, long distance
carriers and hardware vendors for all remote location to
install, move, add and change for analog or digital trunks, DID,
ISDN, PRI, T-1.
. Travel to end-user sites as necessary for installation,
troubleshooting, and/or training purposes.
. Responsible to replace Liebert USP battery backup.
. Monthly backup Avaya S8700, Audix voicemail, Modular Messaging
and CMS.
. Work with Engineer department to resolve overhead paging system.
. Reset Opt-E-Man for remote sites. Rotate On-Call 2 weeks.
_________________________________________________________________
_____________
Greyhound Lines, Inc., Dallas, Texas 07/06 to
10/09 Laid-off
Senior Telecommunications Analyst (Chris Houser) PHONE NUMBER AVAILABLE
. Analyze problems and develop solutions to meet customer needs.
. Place orders with all telephone companies, long distance
carriers and hardware vendors for all remote location to
install, move, add and change for analog or digital trunks, DID,
ISDN, PRI, T-1.
. Activate/deactivate LD authorization codes for field personnel
and database maintenance.
. Maintain an accurate database of phone numbers by location.
. Communicate over the phone and email with customers, ILEC and
vendors to resolve problems to all remote sites in the U.S and
Canada. Develop and maintain remote inventory database.
. Database administration, maintenance and backups using on-line
management package for all Norstar phone systems, Norstar
Manager Utility and BCM Business Element Manager.
. Evaluate hardware vendors and make recommendations based on
analysis.
. Responsible for the shipment of broken telephones to equipment
vendor for repair.
. Travel to end-user sites as necessary for installation,
troubleshooting, and/or training purposes.
. Perform all MAC to One Dallas Center, Dallas terminal and North
Dallas.
_________________________________________________________________
_____________
Belo Corp., Dallas, Texas 01/06 to 07/06
Contractor
Consultant () PHONE NUMBER AVAILABLE
. Primary internal support for all problem resolution and change
requests, perform MAC for Belo, Dallas Morning News, WFAA and
TXCN, approximately 6000 end users.
. Generating tickets and following processes in place to ensure
efficient resolution.
. Troubleshoot and punch down wiring in MDF and IDF.
. Manage activity reports.
_________________________________________________________________
_____________
Vartec Telecom, Carrollton, Texas 06/01 to 10/05
Laid-off
Senior Telecom Technician (Pat Payne)
. Perform all MAC as requested by the customer, on the Nortel or
Avaya PBX, Meridian Mail, CallPilot and Intuity Audix voice
mail. Support approximately 4500 end users in Addison and
Dallas, Texas.
. Perform highly complex programming, including design, testing,
and implementation for new/enhanced voice route
paths/functionality
. Represent the department on large project teams for phone
systems requirements, acquisition, implementation, and
enhancements.
. Create, troubleshoot and close out Remedy trouble tickets.
Ensure SLA is met.
. Coordinating the additional/removal of Telco and/or Carrier
facilities.
. Continually monitoring telecommunication systems and remove
unneeded/unused resources.
. Analyzing and resolving all problems related to voice
communications and voice messaging systems.
. Maintaining database documentation for voice and data cabling
using Excel and Visio.
. Weekly backup for Max, Meridian Mail, CallPilot, Intuity Audix
and remote site for Norstar.
. Execute preventive maintenance and disaster recovery proactively
monitoring alarms and logs responding with appropriate urgency
to critical/serious alarms and/or issues. On call 24/7.
. Train/assist users with equipment and system functions.
_________________________________________________________________
_____________
Black Box Network Services, Carrollton, Texas 06/00 to
06/01 Vartec hired
Senior Field Technician (Phil Reifenleiter)
. Coordinate tasks and/or projects amongst the technicians,
ensuring coverage for particular sites/clients to meet
SLAs/deadlines.
. Troubleshoot and install data and voice from work stations to
IDF/MDF.
. Responsible to programming Norstar, Comdial, Panasonic, Lucent
and Nortel systems.
. Install CAT5, CAT6, 25, 100 and 300 pairs.
_________________________________________________________________
_____________
TeleCorp, Carrollton, Texas 10/94 to 03/00
Laid-off
Lead Technician (Deborah Rohman)
. Responsible all phases of installation, maintenance, upgrade and
repair for Meridian and Norstar phone and voice mail.
. Responsible dial up remotely to program Nortel Option 81, 61,
11, KSU and Avaya G3R.
. Install, troubleshoot, repair and maintain network and
telecommunication equipment.
. Repair trunk, digital and analog cards for Nortel PBX and Lucent
PBX.
. Knowledge of Norstar and Lucent key system.
. Knowledge CAT5, CAT6, 25, 100 and 300 pairs color codes.
_________________________________________________________________
_____________
Education
High School - R. L. Turner June 1986.
Avaya University - Definity Administrator July 2001.
_________________________________________________________________
_____________
Technical Skills:
Hardware / Operating Systems:
. Avaya S8700, IP/SIP, G3R, CMS, Modular Messaging, Audix
Voicemail, TDM, Nortel Opt 11C-81C, Succession 4.5, Meridian
Mail, CallPilot, BCM, Norstar, OTM Navigator 2.2, Nortel
Symposium 4.00, Avaya Aura Communication Manager , Cisco Unified
Communication Manager, Centigram voice mail, CentreVu
Supervisor, CMS Supervisor, Terranova, Definity Site
Administration (DSA), Avaya Site Administration R6.0, TruCall
(Call Accounting System) and VeraSMART (Call Accounting).
Software:
. Win 7, Win XP, Microsoft Office 2003, 2007 & 2010 - Word, Excel,
Access, Outlook, PowerPoint, ProComm Plus 4.8, AutoCAD, Visio
2000, WordPerfect Office 2000, Works, Microsoft Publisher, ITSM
Incident, Remedy Action Request System 6.03.00 and Heat Call
Logging 7.00.
_________________________________________________________________
_____________
References: Karen Patterson 318-771-8090
Phil Ruffin PHONE NUMBER AVAILABLE
Melissa Levine PHONE NUMBER AVAILABLE
Mike Holland PHONE NUMBER AVAILABLE
Thomas Wright PHONE NUMBER AVAILABLE
Patricia Payne PHONE NUMBER AVAILABLE
|