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Click here or scroll down to respond to this candidateOBJECTIVE
Candidate's Name is a highly motivated professional with extensive experience and
training in many fields. Currently, this includes analytical work through planning,
organizing and controlling activities relating to designing, implementing,
maintaining, and coordinating the operation of computer information systems
involved in issue and documentation management (Atlassian JIRA and
Confluence).
Additional responsibilities include risk identification, assessment and analysis of
programs, projects, processes and other concerns; annual and monthly
management reporting as required by the Risk Management Services (RMS)
Director and for quarterly compliance reports as input to the Board of Regents
(BOR).
He holds a master s degree in Business Administration (MBA) and a bachelor s
degree in Computer Science.
WORK EXPERIENCE
Risk Management Analyst
June 2013 - present
University of North Texas | Denton, Texas
Education
Responsible for administering and maintaining Atlassian JIRA and Confluence;
provided technical support and training; maintained documentation; customized
software as needed; coordinated with Risk Management Services (RMS) staff to
develop solutions within JIRA; developed or acquired additional plug-ins,
extensions and integration of systems when identified or requested.
Provided local IT support for the department, including non-networking
administrative computer assistance; provided support for software and hardware
troubleshooting; provided training; coordinated between RMS staff and
computing support staff; consulted and assist external departments for sharing of
JIRA.
* Responded to incoming requests, inquiries, troubleshooting and enhancement
support for all JIRA and Confluences services.
* Responded to all incoming questions and inquiries related to JIRA applications.
* Created projects, dashboards, reports and questions for all JIRA related
services.
* Customized screens, workflow procedures and reports for JIRA.
* Provided troubleshooting and enhancement support for all JIRA and Confluence
services.
* Developed and maintained RMS website
* Assessed and analyzed RMS programs, projects, processes and other
concerns.
Provided monthly and yearly management reports to be used in quarterly
compliance reports as input to the Board of Regents (BOR).
Accomplishments
* Developed a solution within Atlassian JIRA to modernize the insurance & claims
system; converting from a spreadsheet system to an online system. This new
system dramatically improved productivity and reporting.
* Developed and implemented a driver approval process within JIRA transferring
from an old database system saving the University $20,000+ in new software
purchases.
* Improved the hazardous waste pickup request process by merging it with JIRA
which added redundancy and improved reporting.
* Completed a redesign of the emergency.unt.edu website.
JIRA Administrator, Confluence Administrator, Training, Data Analysis, Risk
Management, Atlassian Products
Loss Control Analyst
November 2011 - June 2013
University of North Texas | Denton, Texas
Education
* Responsible for documenting the Risk Management Standard Operating
Procedures in an online wiki system, managing the procedures and periodically
reviewing and completing assessments of the procedures to identify areas of
improvement or update.
* Provided desktop support to departmental staff when needed and providing
training on how to use and implement online documentation systems.
* Interacted with tools for capturing losses.
* Documented control activities related to measures in place for managing loss
control issues.
* Coordinated interviewing staff members for documentation of written work
procedures used in customizing tracking system.
* Provided training of issue tracking and documentation system to staff
* JIRA system administrator
* Webmaster for Risk Management
Marketing Coordinator, IT Specialist, Warranty Administrator
March 2010 - September 2011
Big Reds Equipment | Granbury
* Oversaw and managed the company's IT infrastructure.
* Researched and implemented upgrades to existing system when needed.
* Planned, developed and implemented six marketing campaigns using latest
marketing and technological tools
* Expanded marketing campaigns by 33% using creative marketing methods with
no additional cost
* Researched, developed and implemented innovative marketing strategies with
minimal overhead cost, improving customer traffic both to the store and to the
web site
* Audited and analyzed marketing campaigns, adjusting strategies to efficiently
increase sales
* Designed marketing material for sales staff use, enhancing their selling
strategies and efficiency
* Managed the organization s web site, ensuring the most up-to-date inventory
and Internet promotions
* Managed the customer relationship management (CRM) software
* Managed and administered service shop warranties, ensuring timely
submissions of warranties
* Reorganized the filing system, greatly increasing productivity
* Advised the service manager on service shop policy and procedure
* Collaborated with service manager to increase productivity and decrease waste
in shop and the office
* Streamlined warranty procedures, increasing warranty claims and decreasing
warranty rejections by 25%
* Developed and wrote training materials for warranty procedures, decreasing
training time by 75%
* Instructed and trained 5 employees on warranty procedures
Shift Supervisor
January 2009 - June 2010
Starbucks | Granbury
* Managed store operations during scheduled shifts, completing opening, daily
and closing procedures and checklists in accordance with company policies and
procedures.
* Collaborated with store manager and other supervisors to streamline closing
time by 50%, consistently exceeding expectations.
* Monitored and observed the day-to-day activities of employees, coordinated
breaks for hourly associates, and kept management informed of area activities
and any significant problems that arose.
* Monitored compliance with safety guidelines, kept HACCP standards, built
awareness about safety, and reported any safety concerns to management.
Barista
May 2007 - January 2009
Starbucks | Granbury
Demonstrated excellent customer service with prompt service, quality products,
and maintenance of a clean and comfortable store environment for all customers.
EDUCATION
Master's Degree, Master of Business Administration,
January 2006
Pensacola Christian College |
Bachelor's Degree, Computer Science,
January 2004
Pensacola Christian College |
SKILLS
JIRA ADMINISTRATOR EXPERT
CONFLUENCE ADMINISTRATOR INTERMEDIATE
RISK MANAGEMENT INTERMEDIATE
CUSTOMER SERVICE EXPERT
PERSONAL COMPUTER
EXPERT
SUPPORT
PROJECT MANAGEMENT INTERMEDIATE
TRAINING INTERMEDIATE
HONORS & AWARDS
University of North Texas Star Performer Award
CAREER HIGHLIGHTS
JIRA and Confluence Administrator with 4+ years of Atlassian Product
experience.
INTERESTS
Computer/Video Games , Web Design/Programming , JIRA , Church Activities ,
Family/Children
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