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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Harwood Rd. Apt. 1524
North Richland Hills, TX Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Summary
Experienced Professional who effectively serves as the first point of contact for employeerelated issues and
continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of
contact for both inhouse and external phone and website queries. Adept at successfully solving complex
problems and committed to maintaining cutting edge technical skills and uptodate industry knowledge.
Skills
Microsoft MCAS Certified Articulate and wellspoken
Excellent problemsolving abilities Customer serviceoriented
Website and portal monitoring Flexible, Accurate and detailed
System upgrades, System backups Works well under pressure
Data backup and retrieval Social media knowledge
Account reconciliation Patient charting
Types 60+ WPM Insurance eligibility
Payroll, Advanced clerical knowledge Report analysis
Multiline phone proficiency Medical terminology
Administrative support specialist Dental terminology knowledge
Employee training and development Product templates
Filing and data archiving Excellent communication skills
Professional phone etiquette Website maintenance
Database management Strong in MS Access and Excel
Education
Dec 2015 | M. Ed.
STEM Educator
May 2014 | B.G.S.
Texas Educator Certification
Experience
August 2014 June 2015 | Computer Technician
Hurst Euless Bedford ISD | 1849 Central Dr.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company
efficiency.
Provided documentation on startup, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of
data, reports and access.
Managed creative projects from concept to completion.
Installed system software, including SMART Technology and components.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Repaired and replaced hardware, including laptops and peripherals.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems
issues.
Restored data, operating systems, files, documents and drivers.
Maintained accurate hardware and software inventories.
Set up and configured hardware and software on company equipment.
Installed software and operating systems on 75 company computers.
Set up equipment for 75 employees, including installing cables and hardware.
Resolved 2000 technical support inquiries per year.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer concerns.
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to nontechnical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Certifications
Microsoft Certified Application Specialist
Build Our Own Business, MOBI
NY State Teacher Assistant (88th percentile)
Educational Aide III
TEXES (Generalist EC6), TEA Upon examination 5/30/15
References
Vernessa Bowie, Assistant Principal 2717 Tibbetts Dr.
1300 Winchester Way Bedford, Texas 76022
Bedford, Texas 76022
PHONE NUMBER AVAILABLE
Denise Draper, Intake Coordinator
PHONE NUMBER AVAILABLE
Linda Pullig
3130 Arthur Ray Teague Pkwy
Bossier City, LA 71112
PHONE NUMBER AVAILABLE
Nanette White
1500 Pierre Ave.
Shreveport, LA 71103
PHONE NUMBER AVAILABLE
Sherryl Koechler
900 Central Park Ave
Yonkers, NY 10704
PHONE NUMBER AVAILABLE
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