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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
EDUCATION
University of Texas at Arlington - Bachelor of Computer Science -in progress - completion date Street Address /23/2015
Associates in science Completed / North lake college
CERTIFICATIONS
Certified Cisco Network Associate-CCNA
Cisco internetwork expert CCIE in progress
Hardware: Cisco PHONE NUMBER AVAILABLE series routers and ASR5000,Nexus 7000 and 5000 series, Fiber, CAT 3 - 6, UTP, STP, Coax, Serial, Juniper routers M120 M320 Switches EX400 EX4200, T1s T3s, Cisco Catalyst PHONE NUMBER AVAILABLE series switch, Lucent 5ESS, Lucent ECP, and Lucent AP, Cisco PIX Firewall, Printers, Wireless access points, Cisco ASA firewall, Cisco Pix Firewall, 2504 WLC , Flex 7500 WLC, Cisco Access Points.F5.
Network Tools: AOTS Remedy, NET QOS, Wireshark, Citrix, Xing/Granite, Putty, AMS. Alcatel management system, BBNMS-Broadband Network Management System, CMS component management system, G2+ Provisioning check, SDP-Service Delivery Platform, Ciena ON-Center DN 7000, Comet and Greta ticket system, Network Technical Assistance Center alu, LASSO BPON Management, LASSO Legacy, QVF query verify fix, smarts, solar winds, Tripwire, Service now, Open SLL, ASDM.OPNET
EXPERIENCE
08/14 present SALLY BEAUTY NETWORK ENGINEER
Achieved secure connections to more than 3000 remote sites by designing and implementing DMVPN
Upgraded the DMVPN environment by implementing GETVPN over DMVPN eliminating IPSec peering resulting into a much faster network.
Resolved about 2500 wireless authentication tickets by designing and implementing Local Eap-Tls authentication architecture for sally stores network.
integrated and upgraded newly acquired international companies to sally network by deploying cisco devices i.e. 3850 switches,3800 isr routers ,ASA 5512-X,2500 wireless controller, Cisco Aironet 2600/2700 wireless access points,f5s
Enhanced remote sites security by Migrating of existing IPSEC VPN tunnels from Pre-Shared key to Certificate authentication
Implemented Center for Internet Security benchmarks in sally core network by upgrading the core to meet the security requirements.
Segmented l3 MPLS traffic by implementing VRFs, RD route distinguishers RT route targets and MP-BGP
Configured PE-CE OSPF- mp-BGP redistribution for MPLS and troubleshooting with multiple ISPs
Responsible for Cisco ASA firewall,(ASDM) administration, Rule Analysis, Rule Modification.
BGP administration through Route Reflectors, Confederations, communities, Filtering, Prefix-List, Re-distribution, etc.
Configured and troubleshot; VLAN s, STP, VTP, Trunking, DNS, DHCP, l2 & l3 Ether Channels, Access Lists, EIGRP, OSPF, NAT, MPLS and static routing.
Designed and Implemented Overlay Network Management Network to manage all our Production Devices with TACACS+ and Solar winds NPM
Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, AAA(TACACS+)
Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP, OSPF & BGP
Improved network management by successfully migrating from snmpv2 to snmpv3
implemented traffic engineering by using BGP attributes
Completed Setup, configuration, and administration of Cisco Wireless LAN Controller, Cisco Flex 7500 series for the entire sally wireless network.
Day to day maintenance and upgrades of network infrastructure for internal systems and departments
Deployed and inter grated F5 on newly acquired companies
06/13 to 6/14 DITECH FINANCIAL NETWORK ENGINEER
Designed and implemented a new network with 480 users running BGP , OSPF and MPLS for Ditech Corp Dallas branch.
Designed and implemented an Ethernet switched network using CISCO catalyst 3750 switches Stack running PVSTP+ and VTP.
Delivered an enterprise wireless solution providing wireless network capabilities 
allowing users to securely use business applications.
Achieved WAN load balancing by implementing GLBP instead of HSRP which was wasting the backup MPLS circuit
Created and implemented an enterprise Quality of Service (QoS ) policy to ensure critical 
application traffic such as Voice over IP (VoIP) was prioritized so as to not interrupt business during times of network congestion.
Implemented traffic filters using Standard and Extended ACLs, distribute-Lists and Route Maps
Corrected OSPF sub-optimal route selection and load balancing by using 100GPS as the reference BW.
Created a network backup plan which ran regularly to ensure the most current configs an all devices were saved.
Calculated equipment power requirements and worked with Facilities vendors to meet these requirements.
Worked with ISP engineers to turn up new circuits
Efficient use of Microsoft VISIO as a technical documentation and presentation tool to Create floor plans, wiring diagrams, and detailed port maps to documents the new network.
Diagnosed and resolved all network issues related to hardware and user applications
Conducting root cause analysis on Network Incidents.
Upgrade Cisco Routers and Switches IOS using a TFTP server.
Responsible for planning, implementing, and supporting changes to the network
08/12 to 05/13 Homeward Network Engineer 2
-Chaired Change Control board meetings to discuss changes with Engineering, Senior Management and Business groups as necessary to prevent production impact as well as unauthorized change.
Implemented scheduled network configuration changes as well as writing network scripts to execute automatic configuration
Updated device inventory as required post change as well as updating written operational procedures.
Coordinated incident management as well as monthly root cause meetings.
-Maintained international MPLS circuits by adjusting the bandwidth as required and configuring QOS class based marking.
- Determined network performance by monitoring nodes response time, interface usage, CPU load and Disk space thresholds.
-Ensured Network security and auditing by ,assessing IT configurations , detecting, analyzing and reporting on change activity across the IT infrastructure using Tripwire file integrity and security tool
Re-routing of traffic and cables when decommissioning old equipment as well as configuring new equipment for production
Troubleshooting and configuring BGP as well as EIGRP for backup routers.
- Performed optimization of applications and operating systems increasing performance and availability using Big-IP F5 load balancing..
-Firewall changes i.e allowing new subnets access as well as implementing zone based firewalls.
- Pro-actively monitored interfaces with high errors and discards to avoid packet loss as well as VOIP QOS i.e. Jitter and latency through Solarwinds.
-Used OPNET Ace Analyst simulation part for Network troubleshooting
01/11 to 07/12 Verizon Wireless /Nokia Siemens Networks NOC (4G LTE IMS Core)
Troubleshot network Core by carrying out SS7 traces and analysis using Net Hawk software, isolating GSM, SS7 messages and decoding faults
Captured IP and SIP packets using Etheral and analyzing packets from Media Gateways and SIP nodes.
Performance Analysis using Nokia Network data Warehouse and Traffic Software on Network Core for KPIs (Key Performance Indicators).
BSC CPU memory upgrade project and monitoring to ensure load balancing
Implemented Ethernet backhaul, IP Backhaul using Juniper M90, Cisco ASR 5000, ASR 5500, ALU 7705 and ALU775
First Point of contact for Core Solution and troubleshooting from Customers
Monitored IMS core network elements like BGCF, MTAS, CSCF HSS, AAA, ONE-NDS, Acom as well as PGWs multicast policy counters
Monitored creating and updating Network Inventory and connectivity using Granite
New production site rollouts for Verizon Wireless LTE core
Monitored notification severs and PGWs running instances and make sure they are in sync and running
Monitored Verizon Wireless' switching network, over 100,000 nodes, of all alarms ensuring high availability and attainment of service levels
Hands on core network signaling interfaces i.e. Gm, ISC, Mw, Cx, Sh, Rx, Rf, Swx, Xa, S6a, S6b, Sta.
Experienced in LTE core network elements like 3GPP-AAA,E-AAA,PGW,SGW,MME & HSGW
Verizon (Cont d)
In depth knowledge of packet core network technologies like IMS, LTE (VOLTE)
Hands-on experience on call routing and network switching protocols SIP, H.248 & SS7 (Sigtran)
Able to Identify recurring network problems and able to propose efficient technical solutions by developing manual and automated regression suits.
Integrated NSN s IMS Core products, including HSS FEs, CSCFs, One-NDS and Operation Support systems
Provided and maintained quality documentation for data system designs.
Moved sip authentication to different servers in case of network overload
Switched Cisco PGWs
Monitored provisioning directory and subscriber directory status make sure it s in sync and running
Monitored basic call control, i.e sip setup failures, rejected authentication, active and registered subscriptions, authentication
2004 to 01/11 AT&T FTTP NETWORK OPERATIONS
Fiber Optic Network Operations Center (Fiber NOC)
Built logical cross-connects for Alcatel, Ericson, and Motorola fiber equipment.
Provisioned VC/VP paths (ATM) and/or VLANs (Ethernet) from a DSLAM, through an ATM/Ethernet switch, to a BRAS router
Hosted Root Cause analysis meetings with support teams.
Installed and configured Optical Network terminals and Routers to establish data and voice service to customer premise on the Verizon FTTP project
Network Troubleshooting of Optical network and resolving trouble calls.
Troubleshot voice lines and data (PSTN) from customer s residence to Central office
Monitored all T1 and OC3 Telco connections and generated service tickets for outages.
Migrated from legacy systems to VOIP,IPTV,HISA
Monitored data circuits and connected network equipment for updates and maintenance. Monitoring tools: Ntecool, AMS, CIENA, Citrix
Troubleshot T1 links and data connectivity at hub site involving routing protocols like BGP, OSPF and RIP.
Knowledge of Remedy AMS, Granite Engineering Database
Monitored AT&T fiber dispatch system for alarms, opening trouble tickets in Remedy, AMS when unable to resolve remotely.
Escalated equipment issues to different vendors i.e. Cisco, Motorola, Alcatel etc for further investigation or replacement
Provided circuit path corrections to engineering database personnel.
Monitored CAT-6 and fiber optic cable for quality of service using ROP data.
Monitored AT&T fiber network for outages and alarms, opening trouble tickets on network issues and working with field personnel and vendors to resolve.
Observed tickets for trends, escalating to appropriate Tier 3 organization for resolution.
Provision, repair and troubleshooting BOB and OC3 circuits
Provisioned (IP assignment, core network configuration, DNS setup, monitoring, customer backup and other customer network services).
Familiar with the following ISP infrastructures: FTTP-IP, FTTP-CO IP DSLAM, FTTC, FTTU, FTTN, FTTP-GPON, FTTP-EGPON, FTTP-RGPON
Supported POTS, Legacy data/ dsl, VOIP, HISA, IPTV, Static IP.
FTTP TIER 3/FTTP-SPOC (fiber to the premises single point of contact) 01/07 to 12/09
Managed Technical Support/Internal Consulting function and provided 3rd level support
Escalated equipment issues to Cisco ,Alcatel ,Motorola ,Ctnoc and 2wire
Took escalation calls from tier 2 and field managers
Provisioned new onts and dslams by installing software s and assigning ports
Upgraded and monitored software s on existing dslams and onts
Worked fiber dispatch tickets before dispatching them out
Provisioned ports phone numbers.
Disconnected or re-provisioned DSL
AT&T TIER 2 SUPPORT
Uverse Tier 2 Support (FTTN-FTTP-FTTC-EGPON) 02/05 to 01/07
Troubleshot Cvoip (Voice over IP) ,Tv (iptv) , HISA(high speed internet) and static I.P
Helped techs on installs and repairs in case of orders and provisioning issues.
Followed up on chronic callers as well as frequent dispatched accounts.
Created dispatch tickets in case of poor service quality
Tested line performance from dslams to the nids as well inside the customer s premises
Offered and processed upgrades to customers
Assigned static IPS to customers working from home or with private businesses
Took escalation calls from tier one
Up selling through upgrades on every member call
Configured and troubleshot AVAYA IP phones at layer r 3
Supported WiFi/Wireless for ATT uverse.
Configured Cisco Wireless APs as well as the residential gateways
Connect Tech 2004 to 02/05
Provided support on out of scope issues like Pc optimization, third party mail clients, firewalls, router behind router, viruses , browser issues, Ipods and phones ,gaming equipment, home theaters, printers, static ip assignments etc.
2003 to 2004 Tel-Vista
Verizon Fios Tech Support Level 2
Assisted Customers on account information
Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 11 minutes.
Performed remote installations and product fixes, as well as various troubleshooting support.
Configured and upgraded networks and network peripherals, routers, switches, printers, fax machines, monitors, and various audio-visual (A/V) devices, etc.
2002 to 2003 Insight
Help Desk
Maintained and serviced the clients software license agreement.
Maintained departmental quality and productivity standards
Cross-referred a variety of Insight products and services
Participated in outbound calls to current customers as courtesy calls
Provided first-level telephone support for hardware and software installation issues
Achieved 90% problem resolution rate of all inbound client calls within 15 minutes, best in group.
Assisted internal and remote clients with issues involving system navigation, Active Directory account administration, network configuration, file system architecture, and operating systems.
Helped manage ticket requests and resolutions.
Installed and maintained desktops, A/V equipment, printers, mobile tools, and Cisco IP phone system.
TECHNICAL SUMMARY
Operating Systems LINUX, Windows
TCP/IP IPv4,IPv6
VOIP (Cisco call manager, Avaya)
Routing Protocols RIP v1, RIP v2, IGRP, EIGRP, OSPF, BGP, Multicast and MPLS,DMVPN,GETVPN,RIPng,OSPFv3
AAA (authentication, authorization, and accounting). Radius.
VLAN implementation, Inter VLAN routing ,VTP,STP ,RSTP, PVST, MST,PVST+,MST, CEF, Ether channels
Spanning Tree Protocol IEEE 802.1d.
Access Control Lists (ACL), QoS, ADSL, DSLAM
WAN Technologies PPP, HDLC, FR, ATM, NAT,GLBP,HSRP.
Security NAT, Port Security
Good understanding of the OSI Reference Model and the TCP/IP Model.
Network monitoring tools What s Up Gold?, Cisco Works, Net Miner, Net Cool, NetX, Foundry, WSM, Citrix
ISP used protocols-LDAP, SAP
Cisco wireless
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