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Click here or scroll down to respond to this candidate|Candidate's Name |4808 Spring Creek |
| |Road |
| |Rockford, Illinois |
| |Street Address |
| |PHONE NUMBER AVAILABLE |
| |lisa.radcliffe.steven|
| |EMAIL AVAILABLE |
|Professional Profile | |
|Program/Project |Healthcare executive with success in exceeding |
|Leadership |established business goals. Progressive visionary with |
|Strategic Planning & |demonstrated accomplishments in quality improvement and|
|Development |patient care. |
|Healthcare Education |Tenacious in securing loyalty and forging strong |
|Change Management |relationships. Solution-focused consultative style; |
|Quality Improvement |excellent interpersonal communication skills. |
|Resource Optimization |Team-oriented leader who enjoys mentoring and coaching |
|Patient Advocacy |others while fostering teamwork, cooperation, goal |
|Facilitator/Speaker |setting and accountability; recognized as a knowledge |
|Innovative/Collaborati|resource by peers, respected by physicians and staff; |
|ve |leads by example. |
|Professional Experience | |
eagle hospital physicians - Rockford, Illinois
2012 - Present
Director of Hospitalist Operations
. Provider recruitment, staff management/scheduling to meet erratic
patient demand.
. Patient distribution, hospital bed management to ensure equitable
acuity and maximum productivity.
. Case management, discharge planning, patient transition of care.
. Hospital qualtiy initiatives including HP3/Hospitalist Peak
Performance projects through the Illinois Hospital Association,
generating a six figure incentive for the Health System.
. Marketing of Hospitalist program to Community including Primary Care
Physicians and local Specialists.
CRUSADER COMMUNITY HEALTH - Rockford, Illinois
2005 - 2011
Director of Clinical Quality
. Developed and implemented care management programs as they relate to
chronic disease. Directed clinical health education staff efforts
within the Division of Clinical Quality.
. Identified clinical quality and patient satisfaction indicators for
multiple provider practices at all CCH locations. Managed the data
collection including reporting, interpretation and identification of
areas for performance improvement.
. Led Program Quality Review Board presentation on a quarterly basis.
. Facilitated Quality Council/Committee meetings including Clinical,
Operational, Pharmacy/Therapeutic and Laboratory departments following
Joint Commission standards.
. Member of electronic health record leadership implementation team;
created templates/order set building, staff training and
troubleshooting throughout 'go live' and daily operations.
. Partnered with the local health systems to decrease hospital
utilization through avoidable ER visits and lower readmission rates.
. Created and opened first patient learning center to educate patients
on their condition and encourage them to take an active role in
managing their own health.
. Implemented and coordinated community health screenings; specifically
blood sugar/diabetes and blood pressure/hypertension.
BDO SEIDMAN, LLP - Rockford, Illinois
2002 - 2004
Healthcare Analyst
. Provide data analysis for operations reviews, strategic investment
options and business plans for healthcare consulting projects.
. Perform on-site fieldwork, research and reporting for various
physician groups.
. Create databases for clients to identify specific detailed
discrepancies and, to improve their analysis capabilities.
|Candidate's Name - Page two | PHONE NUMBER AVAILABLE |
ROCKFORD HEALTH SYSTEM - Rockford, Illinois
2000 - 2002
Data Analyst
. Provided clinical and financial analysis to all departments within
Rockford Health Plans by developing reporting tools.
. Attended meetings with senior management, medical directors and
employer groups to interpret/report findings and determine additional
needs.
. Created Access databases to streamline departmental functions.
Trouble-shoot as needed.
SWEDISH AMERICAN HEALTH SYSTEM - Rockford, Illinois
1995 - 2000
Medical Management Analyst
. Prepared employer specific reports relative to medical and pharmacy
claim activity.
. Worked directly with physicians and their staff to insure quality,
cost-efficient medical care.
. Served on Total Quality Management (TQM) team to review departmental
functions and implement changes as needed.
Academic
Master of Science in Health Services Administration
Academic Distinction
University of St. Francis
Joliet, Illinois
Bachelor of Science in Business Administration
Southern Illinois University
Carbondale, Illinois
Professional Affiliations & Community Involvement
The Rockford Regional Partnership for Health Literacy (RRPHL) - a local
collaboration of healthcare and education professionals working to make a
difference in provider/patient communication along with improved health
outcomes and quality of life
The Rockford Health Council - 2010 Healthy Community Study; Changing Hearts
- volunteer program designed to improve heart health by lowering blood
pressure among individuals 18 years or older with special emphasis on the
minority population
Casa de Salud Peru - 2008 Medical Mission providing humanitarian healthcare
and education to the Amazon region of Peru
WIHI: Health Literacy: New Skills for Health Professionals - 2011 Featured
Speaker for a Health Literacy audio program for The Institute for
Healthcare Improvement
National Alliance on Mental Illness - Professional/Community Advocate -
Awarded 2013 Star of NAMI
Proficiencies
Microsoft Office Word, Excel, Access and PowerPoint
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