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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Clifton Springs Close Drive
Atlanta, GA Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
QUALIFICATION STATEMENT:
I am an executive management professional with a broad range of administrative and supervisory experience in various business environments. I have sixteen (16) years of experience in a judicial environment with a proven record for producing positive results.
EDUCATION: Master of Science in Business Management - Cardinal Stritch University, Milwaukee, WI
Certified Professional Life Coach Fowler Wainwright International Institute of Coaching
Life, Health and Sickness Insurance Agent Licenses - Georgia and Wisconsin
PERSONAL
SKILLS:
A natural entrepreneur, inquisitive and adaptable; embrace change readily.
A consensus builder who engenders client loyalty and consistently exceed performance goals.
Key Team Leader, inspirational mentor that inspires employees to maintain peak performance and productivity levels while simultaneously maintaining high morale across the board.
Exceptional problem solver with strong interpersonal and negotiation skills, driven to succeed.
Assumes both authoritative and democratic leadership with the ability to turn vision into reality.
Excellent communication and presentation skills.
Computer literate and proficient in the use of the Internet, WordPerfect, Microsoft Office, Windows, PowerPoint, Excel, Microsoft Works and various other company specific programs.
US Navy Veteran (R-1 reenlistment Code)
PROFESSIONAL
HIGHLIGHTS: AIG FINANCIAL NETWORK 01/2015 PRESENT
FINANCIAL/INSURANCE AGENT
Provide clients services to meet their life and health insurance, retirement, and income protection needs, while maintaining the highest quality standards. Effectively sell to the client's needs through the use of rapport building, probing for requirements, and recommending a complete package. Drive revenue by communicating the benefits of all products, services, features, and special offers to new and existing clients as appropriate. Consistently meet and exceed all monthly, quarterly and annual sales objectives. Handle administrative aspects of the sale; maintains consistent work ethic, productivity, and quality standards. Successfully complete all sales and manifest training programs that are identified as core curriculum within the recommended time period.
WAUKESHA COUNTY 01/2013 01/2015
CIRCUIT COURT DIVISION COORDINATOR
Plan, develop, coordinate, and administered the work of a centralized business center with responsibility for the collection of statutory and Court-wide court ordered financial obligations and penalties; court-wide records management and retention, and central service operations including mail processing, printing and supply purchasing, equipment and service management, digital recording management, and scanning.
Manages the external and internal communication exchange within the Business Center; which includes making sure that communication flows between the courts, litigants, staff, and others who need to exchange ideas, solve problems, coordinate projects, and work towards the success of the business.
CUSTOMER RELATIONS
Expand and enhance customer services orientation of staff in the division. Train and motivate staff in all aspects of customer service, and promote the philosophy of Quality Plus.
Create a high performance work environment. Provide training and set a standard for maintaining positive professional relationships with each other, the public, other agencies and departments and business partners.
Resolves complex problems relating to court operations and support administration; interprets and provides guidance to staff on codes, regulations, policies and procedures.
Clearly communicate divisional and work unit goals/objectives and policies/procedures to staff, judges, and court commissioners.
Assess the impact of proposed or enacted state and/or federal legislation upon divisional operations, and CCAP (Consolidated Court Automation Program) functionality advice and instruct staff and implement necessary changes.
Plan for the integration and use of new or different technologies or computer applications in the division and courtrooms, including CCAP case management system, scanner, Microsoft Office applications, e-payments, DOA Collection Ecliptics, Bank ACH, DA s Protect, and scanners, DOC CACU.
Coordinate with divisional judges and court commissioners and provide input and credible, accurate information and statistical analysis. Ensure that court support services contribute to effective case flow management, equitable dispute resolution, and efficient judicial services.
Develop and maintain positive professional relationships with the public, other agencies and departments, and with persons who conduct business with, or appear before the court.
RECORD MANAGEMENT
Manage all aspects of Record Management, which consist of maintaining case files, conducting record searches, establishing procedures for document imaging, purging, record retention and destruction. Provides planning and direction for development, delivery and improvement of circuit court records management systems, services and functions. Accountable for maintaining the integrity of the circuit court records management system and appraising active and inactive records for retention, disposal and archiving pursuant to state statute. Ensures compliance with health information confidentiality, privacy and security requirements pursuant to Wisconsin open records law, HIPAA and circuit court policies and procedures.
Coordinate and supervise electronic record management. Organize, direct, train, and control activities associated with managing scanned/optically imaged documents. Provide guidance on use of scanning equipment, destruction and retention of scanned/optically-imaged documents.
Supervise the daily operation of public access printing. Provide guidance to staff regarding policy and procedures governing public access printing including confidential documents.
Ensure court records are maintained in an accurate, timely manner. Train employees and orient them in record management activities and office procedures. Maintains and operates office machines, supervise clerical unit engaged in various clerical activities, assist general public in getting cases into court system and accessing records.
Supervise staff as they research court case files; prepares transcripts of judgments, certified copies of legal documents for attorneys and other types of information; extracts information for the preparation of reports and/or the preparation of documents as required by statutes and the courts.
Ensure use of appropriate court record entry and use of appropriate codes to ensure the accuracy of information. Information put into the system in court is available to the public almost immediately.
Coordinate data management, security, and data sharing with business partners, approved agencies and the public.
Develop, draft and/or modify word processing forms used by court staff due to the implementation of new software and/or changes in laws and rules.
FINANCIAL MANAGEMENT
Provide oversight and direction to staff engaged in the collection of accounts receivable; statutory and Court-wide court ordered financial obligations and penalties, manages delinquent account collection efforts including referral and records management.
Ensure cash collection policies and appropriate internal financial controls are in keeping with Statute, local rules and Supreme Court rules, industry standards, County policy and are understood and carried out by staff on a daily basis.
Coordinate and direct divisional account creation, payment receipting, case/account distribution or crediting, establishment of payment plans including ability-to-pay, make recommendation to the court regarding re-payment of debts, case disbursement and application reconciliation with members of the public and business partners.
Supervise the maintenance of records on all monetary transactions performed in the division. Provide training/guidance to staff that maintain cash drawers, perform daily checkout and reconciliation processes, credit card tracking report, and billing functions to the State and other agencies. Oversee the preparation of disbursement requests for restitution payment and refunds.
Assists in the planning and implementation of automated court management systems and business processes related to financial management of court ordered financial obligations and penalties; trains judiciary, employees and court participants in business systems automation; and coordinates automation and information sharing with other justice partners, court participants, and local, state, or federal agencies.
Coordinate collections policies with judges and business partners. Coordinate and direct collection processes to ensure enforcement of court financial orders and to maximize the collection of delinquent accounts, using varied enforcement actions including the pursuit of litigation. Review cases prior to forwarding to collection agencies.
Supervise the implementation of court ordered enforcement action such as suspension of driver licenses, civil judgment, arrest warrants, wage assignment, community service, tax intercept, bail forfeitures and etc.
CIRCUIT COURT SUPERVISOR
WAUKESHA COUNTY 07/1998 01/2013
Provided direct supervision to a court staff of 13 and indirect supervision to a staff of 31. The staff consisted of cashiers, case managers, legal clerks, deputy clerks, receptionist, record center, mailroom and temporary clerks.
Supervised the case, calendar and financial work related tasks for an active pending caseload of approximately 7,500 cases with over 20,000 case filings and dispositions annually. Oversaw the entry of over 70,000 calendar activities annually.
Directed court support services as assigned to the division by state statute, local rule, divisional Judges and the Clerk of Court.
Monitored employee performance, conduct formal evaluations, and provided guidance to develop group and individual skills. Interviewed and made recommendations on hiring, promotions, discipline and termination of employees.
Coordinated payment receipting, case distribution and application reconciliation.
Supervised the collection of outstanding receivables of approximately $15 million with new assessments totaling approximately 7.3 million annually.
Provided input and assisted with the preparation of the $2.6 million divisional budget; monitor expenditures and revenues.
Generated reports, research, analyze and made recommendation on findings.
Represented the Clerk of Circuit Courts in public as required. |
