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Title Customer Service Management
Target Location US-TX-Grand Prairie
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE 2426 Parkside Drive Grand Prairie, TX 75052 Financial Analyst with 20+ years experience in HRIS, data analysis, human capital, financial reporting, and database management. Experienced working in health care environments to implement new systems and increase productivity. Partner with Sr. management to find talented people to help their department growth and become more profitable. Innovative and self-motivated team player who reacts flexibly to changes in priority and direction. Skilled at analyzing information for management reports and strategic planning. Experienced with PeopleSoft and EPIC. Leadership & Supervision Premier Inc System Administrator Financial Reporting Financial Analysis Reconciliation & Verification Problem Solving & Analysis Position Control Performance Improvement Relationship Management
Managed Position Control Database to prevent hiring of unbudgeted positions resulting in substantial cost savings.
Collected data on work task volume and durations performed by departments; analyzed data reports to improve productivity and reduce work hours.
Strong hospital financial background with emphasis on Chargemaster, billing, and hospital workflow.
5 years of experience supervising Cash Posting Clerks in the Financial Control department.
Skilled in cultivating positive relationships with clients and colleagues; adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. AREAS OF EXPERTISE
Accounting: Updated general ledger detail report, invoices, and purchase orders to ensure accurate financials.
Database Management: HRIS Position Control and Premier Inc. for Productivity Reporting.
Reporting: Department Performance Reports, Watch List, and Action Planning for internal management.
Software: PeopleSoft, EPIC, Business Objects, Operations Advisor (Premier), SoftMed, Hyperion, Mede Analytics, Kronos, Microsoft Access, Excel, Word, OnBase, and AnyDoc (Accounts Payable). PROFESSIONAL EXPERIENCE
HIGH PROFILE AGENCY Jan. 2016   Present
HRIS Analyst - Contract Assignment
Perform software testing of individual program modules as well as integrated systems.
Modify configurations to meet functionality and performance objectives.
Follow departmental standards for software development and implementation.
Analyze computer systems and their components, workflow, and resource limitations to determine impacts, risks, scope and cost estimates of requested changes and provides recommendations to project teams and customers.
Provide in depth technical support to end users of this mission critical enterprise level system.
Examine and evaluated personnel records, recommending controls to ensure system reliability and data integrity.
Implement advanced strategies for gathering, reviewing and analyzing data requirements.
Control solutions by establishing specifications; coordinating production with programmers.
Collect and analyzed data to detect deficient controls, duplicated effort and non-compliance with laws, regulations, and management policies. Responsible for the 1095-C SSN validation.
Work with Labor, HR and other management related to Benefit Plans and opportunities for improved financial results.
Responsible for fostering a working relationship with HR administrators for benefits and compensation clients and answer questions related to enrollment and maintenance for health plans and other benefit packages. UT SOUTHWESTERN MEDICAL CENTER 2008   2015
Senior Financial Analyst
Maintained Position control Database; created and posted new positions and transfers full time equivalent when necessary.
Provided functional support of PeopleSoft HCM modules and assisted with configuration and implementation of the application software modules and technical aspects.
Identified user authorization requirements and participate in the resolution of problems, concerns and issues on an as needed basis and assisted with the creation and delivery of end-user training and training materials.
Corrected discrepancies in Department Funding Issues and process Direct Retro for University Hospitals.
Reported the progress on assigned job vacancies on the regular basis, communicated early warnings and provide the regular feedback about the performance of the recruitment process.
Performed initial high-level quality review of productivity data and reports to ensure accuracy. Candidate's Name  Resume Continuation
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Developed rapport and maintained relationships with hiring managers, candidates, and third party staffing suppliers.
Provided additional support for Recruiters to include researching sourcing opportunities, prescreening applicants, scheduling interviews and any additional support that is needed to fill job requisitions.
Assisted with the processing of terminations.
Worked with Human Resources Information System and recruiter s to assign Budget Control Numbers for new hires.
Cooperated closely with the Compensation Specialist as internal talents are promoted.
Provided guidance to management regarding salary changes associated with promotions, transfers and relocations as well as market and equity adjustments.
Maintained the budget changes tracking system and applicable reports to prevent departmental over hire.
Managed the Nurse Intern cohort by scheduling orientations; rotations and assignments; monitored intern job contributions and attendance; advising managers on training and coaching. Intern program runs quarterly with a total of 50-70 interns.
Prior to Position Control duties: Ran timely export of payroll and volume data while loading data into Premier Inc. for reporting; updated new job and pay codes in Premier Inc. tables. PARKLAND HEALTH & HOSPITAL SYSTEM 1991 - 2007
Staff Accountant (1999   2007)
Maintained Charge Master and Fee Schedule Database for Parkland Health and Hospital System, under EPIC System.
Reviewed charge and coding structures for 245+ revenue centers to ensure compliance with current regulations.
Entered new procedures, updated past and current prices, and coded charges.
Served as a resource person for staff throughout hospital, clinics and affiliated entities involved in revenue generation.
Reconciled department s General Ledger Detail report to invoices, purchase orders, and other costs to ensure accurate financials.
Provided assistance in strategic planning and consulting advice to clients; Requests for Proposal, vendor responses, analysis and comparison for RFP responses, and preparation of client reports with recommendations.
Monitored contractual costs to ensure they did not exceed budget.
Served as Advanced Beneficiary Notice Share Point Administrator; updated ABN website for Parkland and UT Southwestern Medical Center.
Assisted with corrections for Xactimed and Epic Workque for coding and billing issues.
Developed and delivered of education updates on reimbursement/coverage systems for affected departments within organization.
Generated monthly and quarterly reports and assisted management with Cost Report generation. Reconciliation Analyst II (1996   1999)
Reconciled and verified patient accounts while handling insurance follow-up requirements for account resolution regarding denials and billing issues.
Audited claims and eligibility of benefit statements for inconsistencies with reimbursement.
Responsible for reimbursement to patient and insurance companies for over payments and services rendered.
Active member of Service Improvement Committee.
Financial Control Supervisor (1991   1996)
Responsible for staff of 8 people supervising daily operations of Financial Control Department.
Provided instructions regarding financial class; updated billing of Medicaid, Medicare, Commercial and Managed Care accounts.
Recommended changes in policies and procedures to improve quality and efficiency.
Performed personnel and supervisory functions; served as a liaison between assigned area and internal/external personnel.
Managed daily auditing, reporting and analyzing of employee performance, quality and productivity.
Created and implemented department policy and procedures; prepared yearly appraisal and evaluation.
Attended Supervisor Support Network monthly meetings. EDUCATION
Mastering Chargemasters (1999   2002) HEALTHSHARE / THA CONTINUING EDUCATION CENTER
Establishing Charges and Price Policies for Chargemaster
Medicare Charging Rule
Availability of Cost Accounting
APC and DRG Weight Determination
Tiered Pricing
Candidate's Name  Resume Continuation
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Licensed Insurance Adjuster 1999 EL CENTRO COLLEGE Business Administration 1997-1998 EL CENTRO COLLEGE AWARDS
PACT Award (2015) UT SOUTHWESTERN MEDICAL CENTER
Recognized for work on position control cleanup and reporting Meritorious Service Award (2010) UT SOUTHWESTERN MEDICAL CENTER
Recognized for high performance and customer service standards

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